Personalised technical accessibility training: a case study

A different take on a11y training

Players

Coles

2014: Gisele Mesnage sues Coles

2017: Coles launches Quiet Hour

The Coles Digital team

The Intopia team

What are the problems with traditional full-day classroom training?

Participant feedback #1

Participant feedback #2

Client feedback

Trainer observation #1

Trainer observation #2

What was the proposal that Coles put to Intopia?

Train the Coles mobile app team

How did we plan to deliver the training?

Step 1. Create a modular syllabus

Step 2. Flesh out each syllabus item with topics

Step 3. Create a project plan

Step 4. Create lesson plans

Step 5. Create reference materials

How did we execute the plan?

First up: A classroom session!

Second session: VoiceOver demo and Q &amp;amp; A with Scott Nixon

Solo / 2-person sessions

Statistics

Outcomes &amp;amp; reflections

Business analyst feedback

iOS developer feedback

Android developer feedback

Tester feedback

Coles post-program review feedback

No one used the reference materials

Not enough activities.

My time and their money

What next?

Thanks for reading!