Personalised technical accessibility training: a case study
A different take on a11y training
Players
Coles
2014: Gisele Mesnage sues Coles
2017: Coles launches Quiet Hour
The Coles Digital team
The Intopia team
What are the problems with traditional full-day classroom training?
Participant feedback #1
Participant feedback #2
Client feedback
Trainer observation #1
Trainer observation #2
What was the proposal that Coles put to Intopia?
Train the Coles mobile app team
How did we plan to deliver the training?
Step 1. Create a modular syllabus
Step 2. Flesh out each syllabus item with topics
Step 3. Create a project plan
Step 4. Create lesson plans
Step 5. Create reference materials
How did we execute the plan?
First up: A classroom session!
Second session: VoiceOver demo and Q & A with Scott Nixon
Solo / 2-person sessions
Statistics
Outcomes & reflections
Business analyst feedback
iOS developer feedback
Android developer feedback
Tester feedback
Coles post-program review feedback
No one used the reference materials
Not enough activities.
My time and their money
What next?
Thanks for reading!