Austin’s books include Collaborative Product Design, Information Architecture: Blueprints for the Web, and the forthcoming, Work the Room. He has presented at SXSW Interactive, Agile, UXLx, Microsoft Collaboration Conference, Big Design, I.A. Summit, I.A. Conference, Intranet Week, and other conferences and meetings for lean, agile, and design audiences in Houston, Austin, Dallas, Montreal, Baltimore, Boston, Memphis, Lisbon, Nashville, Miami, Las Vegas, and Philadelphia.
Viva Topics is a powerful tool that connects people with experts and expertise throughout your organization. After you pilot and turn on Topics, what’s next?
To unleash the capabilities of Viva Topics, it’s important to integrate Topics into your knowledge management strategy. This session focuses on identifying topic types most useful to your users, leveraging Term sets to manage what Topics can be created, and defining a content strategy to make topic types more valuable when your users encounter them. We’ll use example scenarios to highlight how you can take these strategies back to your organization to implement.
When you approach Topics with an experience perspective, Topics brings the value of your Knowledge Management strategy further into everyday user interactions.