Usability testing
Why usability testing?
This isn't a talk about tools, technologies or frameworks
Who am I
My satisfaction
Making too many assumptions
Usability testing / research
We’re testing the website/product. Not the user
Quote from Just Enough Research
Measuring usability
5 components of usability - Nielsen Norman Group
Learnability
Efficiency
Memorability
Errors
Satisfaction
Methods of user testing
Explorative
Comparative
Thinking aloud
Remote
usertesting.com
Hallway
Assessment
Review-based
Rating the problems
Participants
Find the right participants and treat them well
Aim for 5-10 participants and usability tests
Avoid using your own team as participants
Testing for accessibility
Testing environment
What to ask
Usability Demo
Handling feedback
Guerrilla User Research
Guerrilla User Research
Final thoughts
What usability testing isn’t going to do
Some typical feedback from usability testing
Just Enough Research by Erika Hall
UX Strategy by Jaime Levy
thank you