A presentation at Executive Round Tables by Michael Coté
Better software Modern development & operations James Watters & Coté VMware Tanzu 2020 Confidential │ ©2019 VMware, Inc.
@wattersjames @cote 2
Comprehensive Stack to Modernize Your Applications VMware Tanzu Including VMware Pivotal Labs BUILD MANAGE Spring Tanzu Application Catalog VMC Public Cloud by Wavefront VCF Tanzu Mission Control built on VMware NSX® Tanzu Kubernetes Grid Tanzu Service Mesh RUN VMware Pivotal Labs Services Tanzu Build Service (beta) Tanzu Observability Tanzu Application Service Other Frameworks (.NET, etc.) Edge 3
How do I focus on build apps that improves customer experience and create value for the business? 4
TECHNICAL IMPROVEMENTS BUSINESS IMPROVEMENTS Daily deploys 65% in online ordering +30% developer productivity +46% enrollment rates +78% operational efficiency 40% reduced call center volume 60% reduction in incidents 6 months to launch a new business 5 5
30% of software projects are successful, 70% challenged or failing 48% 76% Have not made app improvements in 1+ years Too invested in legacy apps to change 60% Release apps twice a year or less Sources: 30% success rate based on 13 years of Standish Group studies, 2009 study and 2015 study; “Improving Customer Experience And Revenue Starts With The App Portfolio,” Forrester Consulting, commissioned by VMware, March, 2020; CI estimate based on Forrester survey (2019), DZone CD reports (2014, 2015, 2016, 2017, 2019); release frequency from commissioned 2019 Forrester TEI study, “CEOs and Software,” Rymer & Hammond, Forrester, Jan 2019. Cf. State of Agile 2020.
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Sources: Sophie Seiwald, Daimler, case study in The Business Bottleneck. Pic: pictavio. 8 8
Sources: Sophie Seiwald, Daimler, case study in The Business Bottleneck. Pics: Luke Kanies. 9 9
Product-centric, balanced teams Autonomous, innovative, product-focused Source: “Developer & Culture Transformation,” Jason Williams, Dick’s Sporting Goods, s1p 2018. 10
29% of developers say wait time is their top blocker, only 6% of executives say the same Source: State of Kubernetes Survey, 2020. Pic: based on James Watters VMworld 2019 keynote; concept to ka-ching, Edwards and Willis. 11
A new business in six months, doubling the average sales rate Source: “Leap of Agile Faith,” Mojgan Lefebvre, SVP & Chief Information Officer, Global Specialty, Liberty Mutual Insurance, June, 2017. 12
Start small with low-risk apps and ramp up 2016 130 apps & services, estimated 2019 4,000 apps & services, estimated Sources: Home Depot meetup, Oct 2015; Humana at CF Summit 2015; “Getting started,” Coté, Oct 2016; Comcast’s Christopher Tretina at SP1 2016; “Cloud-Native at Home Depot, With Tony McCulley”; “Bottom Up Enterprise Transformation,” Kyle Campos, CSAA Insurance, CF Summit EU, Oct 2017; “Running the platform at The Home Depot,” Tony McCulley interview, June 2019. 2016 estimated apps & services: # of AI’s equates to ~130 apps composed on ~900 services; 4k in 2019 from Tony. 14
Transform by doing, then cloning & seeding Further analysis of just high and elite performers shows the following use profiles: Sources: “Accelerate State of DevOps 2019,” DORA, August 2019. • 46% - Communities of Practice, Grassroots, and PoCs • 23% - Grassroots efforts and Communities of Practice • 22% - all by Big Bang and DOJOs, but inc. PoC but stall • 9% Centers of Excellence, Communities of Practice, and Training Centers 15
Build trust with “the business” by using business metrics 50% 40% 30% 20% 10% 0% Feedback User Daily active users adoption/growth rate Reviews/ ratings It’s delivered on time It’s delivered on budget Underperforming (-1% or less) Retention rate Downloads Subscriptions Load time Sessions (App open rate) Churn rate High/Hyper growth (15+%) Q: How do you measure the success of the new/updated applications that get to production and deployed to end users? [4888] respondents whose organization has at least some software/app efforts that make it to production, split by growth, omitting some answers. Underperforming/High or Hyper growth self-assessed. Source: “Successful Digital Transformation: Apps At The Ready,” VMware commissioned from Vanson Bourne, fielded March/April 2020. 16
Thanks! http://cote.pizza cotem@vmware.com | @cote 17
Q&A and discussion What is your business focusing on now? What app improvements do customers keep asking for? What is your portfolio modernization plan? How are you changing “culture”? Confidential │ ©2019 VMware, Inc. 18
Let’s start with an interactive Discovery Workshop to find joint possibilities for success. From there… We can partner with your product development teams to enable them in these new ways of working. We can work with your infrastructure teams to embrace platform engineering practices. We can also customize this content and present to your leadership team. Confidential │ ©2020 VMware, Inc. 19
Confidential │ ©2020 VMware, Inc. 20
This presentation explains why getting better at software is important and can help improve your business. It presents the product model of software development, in contrast to the typical project model. It then describes three common barriers to change and how some organizations overcome them. There are three case studies of real-world, large organizations used throughout as well to illustrate the major ideas.
This was recorded to be translated, so I talk slower than usual and, sadly, have no jokes.
