Creating and Sustaining a Culture of Innovation

A presentation at Innovation Talk in June 2020 in Amsterdam, Netherlands by Michael Coté

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Innovation & Culture @cote 1

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Pic: Dedicated. 2

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Coté @cote | http://cote.io 3

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The technology is easy. It’s the people that are hard. 🧐 Everyone who’s ever opined on DevOps 4

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Sources: Sophie Seiwald, Daimler, case study in The Business Bottleneck. Pic: pictavio. 5

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Sources: Sophie Seiwald, Daimler, case study in The Business Bottleneck. Pics: Luke Kanies. 7

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🧐 What even is “culture”? 8

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Source: Accelerate, Forsgren, Humble, Kim, 2018. 10

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“ Culture can be seen in the norms and values that characterize a group or organization that is, organizational culture is a system of shared values and norms that define appropriate attitudes and behaviors for its members.” “ [Culture is] a pattern of shared tacit assumptions that was learned by a group as it solved its problems of external adaptation and internal integration, that has worked well enough to be considered valid and, therefore, to be taught to new members as the correct way to perceive, think, and feel in relation to those problems.” Source: Winning Through Innovation, O’Reilly and Tushman, 2002; The Corporate Culture Survival Guide, Edgar Schein, 1999. 11

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How we do things around here. 12

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People are: • Innovative • Risk takers • People-centric 13

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Touching washing machines, finding toilets Source: case study and further references in The Business Bottleneck. 14

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Leaders give them: • Autonomy • Trust • Voice 15

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Source: Pivotal Conversations #113, Sep 2018. Pic: Tyler Olson. 16

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😮 Pic: Tyler Olson. 17

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Leader tactics: • Delegate • Give feedback • Celebrate failure 18

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For Kids Instead of You re so smart or You picked that up so quickly, say That was a clever approach or I m proud of your persistence. Instead of You re a natural say Practice is really making you better. Instead of Did you win? say Did you give your best effort? Instead of How was your day? say What did you learn today? or What mistakes did you make that taught you something? Instead of What do you want to do when you grow up? say What are your plans for reaching your goals? Never let failure progress from an action to an identity. Never label kids, e.g. Jimmy is the artist or Susie is the computer geek. When a child doubts her ability, ask her to think of areas where she once had low ability and now excels, or to recall a time when she saw someone learn something or improve in ways no one thought possible. Source: “The Agile Mindset - And Beyond,” Linda Rising, 2012. 19

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🧐 But, how to scale? 21

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believe that we need “We to reimagine banking to make banking simple, seamless, as well as invisible to allow our customers to live more bank less.” Siew Choo Soh, DBS Bank 22

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Source: Digital Transformation at Scale: Why the Strategy Is Delivery, June 2018. Cf. never fight a land way in Asia. 23

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“ We hire people with the required capabilities and pair them up with the incumbents, and the result is that those capabilities are multiplied across the organization. This is rooted in the simple belief that in order to learn something, you must experience and practice it rather than hear about it in a classroom setting.” Piyush Gupta, DBS Bank Source: “In Control: Q&A With DBS CEO Piyush Gupta,” Gordon Platt, 2018. 24

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Internal marketing, branding, etc. Sources: Talanx; Duke Energy; Allstate; “Take DevOps to 11 and Sprinkle Cloud on it with Rainbows and Unicorns,” Matt Curry, s1p 25 2017; customer discussions.

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Sounds great! But no one cares. 26

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“If that crusty, old .Net developer can do it, anyone can,” transforming people 1. Most people are skeptical for good reasons 2. They enjoy doing IT if it’s rewarding Cover w/ Image 3. Volunteer based at first, building up peer-to-peer marketing 4. Also, there’s plenty of more comforting IT for grumpy people to work on Source: “Navigating the Sea of ’No’s,’” John Osborn, GAIC, Dec 2017; Dealing with Grumps, Coté, May 2018. 27

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Changing is often too hard, so create a new organization 28

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Things missing: • Transparency • Monitoring • Recruiting • $ Comp. 29

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Thanks! http://cote.pizza 31