The 3 Unfunded Pillars of Digital Business Sasha Czarkowski (Rosenbaum) @DivineOps COPYRIGHT 2023. ALL RIGHTS RESERVED.

Sasha Czarkowski (Rosenbaum) @DivineOps Dev Ops Product Tech Sales Management Consulting

Ergonautic Is AI winter coming?

Serverless Continuous Delivery Cloud IoT Big Data DevOps Lean Agile Microservices

Reliability Platform Excellence

[Technical] Excellence The opposite of Technical Debt

3 Types of Technical Debt Poor Decisions @ergonauticly Code Age COPYRIGHT 2023. ALL RIGHTS RESERVED. Changing World www.ergonautic.ly

Technical Debt All code is technical debt

Why would I spend 2M To continue making 1M? Ergonautic

Platform [Engineering] There’s nothing new under the sun

“You can’t buy DevOps But I can sell it to you” - Matty Stratton Ergonautic

Ergonautic You can’t buy a Platform But I can sell it to you

Ergonautic Is your Platform made of People?

ServiceNow

ServiceNow

Ergonautic One must imagine Brent happy

Reliability = Availability + Stability + Quality + …

1990s: Maintenance windows @ergonauticly COPYRIGHT 2023. ALL RIGHTS RESERVED. Ergonautic

Monthly downtime > 1.5 days means 100% refund

Shipping SW on CDs Ergonautic

1,000,000… user SaaS Ergonautic

In large organizations, SRE was born out of necessity @ergonauticly COPYRIGHT 2023. 2022. ALL RIGHTS RESERVED. Ergonautic

Toil The ‘goal’ of SRE is not to take the toil away from software engineering, but to drive toil out of the system @ergonauticly COPYRIGHT 2023. 2022. ALL RIGHTS RESERVED. Ergonautic

ServiceNow

seeking advantage seeking legitimacy Ergonautic

words cross the chasm before understanding and practice @ergonauticly COPYRIGHT 2023. ALL RIGHTS RESERVED. Ergonautic

Renaming Teams Support -> Sys Admin -> Ops -> DevOps -> SRE -> Platform Eng -> (?) @ergonauticly COPYRIGHT 2023. ALL RIGHTS RESERVED. www.ergonautic.ly

Renaming Teams … -> DevOps -> … -> (?) @ergonauticly COPYRIGHT 2023. ALL RIGHTS RESERVED. www.ergonautic.ly

You cannot step twice into the same Transformation Ergonautic

Serverless Cloud IoT Continuous Delivery Big Data DevOps Lean Agile Microservices

3 Economies @ergonauticly COPYRIGHT 2022. ALL RIGHTS RESERVED. Ergonautic

Source: https://blog.jabebloom.com/2020/03/04/the-three-economies-an-introduction/

Differentiation Business Units Scale IT Operations GET MORE CUSTOMERS CONTROL CONSUMPTION ENTER NEW MARKETS USE BEST PRACTICES DO THINGS DIFFERENTLY DO THE SAME THINGS REPEATEDLY Ergonautic

The sides maximize local wins according to local rules of the game Ergonautic

The Scope economy connects Differentiation and Scale to enable innovation and efficiency. @ergonauticly COPYRIGHT 2023. 2022. ALL RIGHTS RESERVED. Ergonautic

The Scope economy emerges from an ongoing negotiation between selfish interests in favor of the collective @ergonauticly COPYRIGHT 2023. 2022. ALL RIGHTS RESERVED. Ergonautic

Funding The unfunded pillars

We could talk about funding We would NOT get very far @ergonauticly COPYRIGHT 2023. ALL RIGHTS RESERVED. Ergonautic

Why would I spend 2M To continue making 1M? Ergonautic

The challenge is… @ergonauticly COPYRIGHT 2023. ALL RIGHTS RESERVED. Ergonautic

The 3 pillars belong to the 3rd (Scope) Economy @ergonauticly COPYRIGHT 2023. ALL RIGHTS RESERVED. Ergonautic

Translate your pillar into revenue or cost - get funded

Google: 500ms of latency dropped traffic by 20% https://www.gigaspaces.com/blog/amazon-found-every-100ms-of-latency-cost-them-1-in-sales/

Let’s all use the 4 Golden Signals! Can you connect them to revenue, costs or customer experience? @ergonauticly Latency Traffic Errors Saturation COPYRIGHT 2023. ALL RIGHTS RESERVED. www.ergonautic.ly

Ergonautic Half a second of latency doesn’t matter!

The narrative must be meaningful to your business @ergonauticly COPYRIGHT 2023. ALL RIGHTS RESERVED. Ergonautic

Reliability Platform Excellence Organizational Purpose

Customer Support call volume @ergonauticly COPYRIGHT 2023. ALL RIGHTS RESERVED. Ergonautic

“It doesn’t matter to the business if the parts of your system work together internally the way you intended; the business only cares about qualities of the system output.” - Casey Rosenthal

Measure improvements in system output - get funded

Meaningful metrics @ergonauticly COPYRIGHT 2023. ALL RIGHTS RESERVED. Ergonautic

Metrics are difficult to get right

Metric is meaningless if it does not impact decisions @ergonauticly COPYRIGHT 2023. ALL RIGHTS RESERVED. Ergonautic

Metric is meaningless without a narrative @ergonauticly COPYRIGHT 2023. ALL RIGHTS RESERVED. Ergonautic

Shared Metrics Reliability Platform Excellence Organizational Purpose

Winning Practices, like Platforms, are specific to your business @ergonauticly COPYRIGHT 2023. ALL RIGHTS RESERVED. Ergonautic

Shared Metrics Shared Practices Shared Resources Reliability Platform Excellence Organizational Purpose

Leadership matters @ergonauticly COPYRIGHT 2023. ALL RIGHTS RESERVED. Ergonautic

BE (technically) EXCELLENT TO EACH OTHER

Thank you! Sasha Czarkowski (Rosenbaum) COPYRIGHT 2023. ALL RIGHTS RESERVED.