Making DevOps Valuable

Sasha Czarkowski (Rosenbaum) @DivineOps Dev Ops Product Sales Management

Dev Ops Speed Reliability

“Anyone wanting to change a culture needs to define the actions and behaviors they desire, then design the work processes that are necessary to reinforce those behaviors.” - John Shook, MIT Sloan Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

The aim of the system must be clear to everyone in the system. Without an aim, there is no system. The aim is a value-judgment. - W. Edwards Deming Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

Velocity ● Subjective ● Was there a story-point inflation? ● Imbalanced ● Did we sacrifice quality? ● Only a Proxy ● Did we deliver more units of value? Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

Process Quality Creativity Reuse Speed

Let’s all use the 4 Golden Signals! Can you connect them to revenue, costs or customer experience? @ergonauticly Latency Traffic Errors Saturation COPYRIGHT 2023. ALL RIGHTS RESERVED. www.ergonautic.ly

Google: 500ms of latency dropped traffic by 20% Amazon: 100ms of latency dropped sales by 1% https://www.gigaspaces.com/blog/amazon-found-every-100ms-of-latency-cost-them-1-in-sales/

Ergonautic milliseconds of latency do not matter!

If developers are measured on the same SLO, then when the error budget is drained developers shift focus from delivering new features to improving reliability @ergonauticly COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

What’s the action? What’s the action?

ODIM Objective, Decisions, Insights, Measurements Working backwards from intended outcomes Given [Objective] what decisions do we need to make? Given the need to [Decision] what insights do we need have to improve it? Given the need for [Insight] what do we need to [Measure]? By: Larry Maccherone, https://medium.com/@lmaccherone/odim-12d80823222 @ergonauticly COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

Improving Productivity: Controller