UX research and ethnographic design for humanitarian technology.
Content warnings.
Intro slide for speaker Eriol
Intro slide for workplace Ushahidi
NGO language
Isooko. Peace Building + Tech.
Isooko’s aim
Dispatcher. Crisis Response + Tech.
Dispatcher’s aim
Why Rwanda and Kenya?
Grant funded activity is…
Academia ≠ Practice
Living Labs Methodology.
Public + Civil Society Orgs
‘Public’
‘CSO’
Flexibility within boundaries.
‘Aid’ Language.
Working with trauma.
Working with trauma in design activities.
User journey map example
User journey map example - close up
My journey map - Manchester bombing
Homework*
How did we make sure we did this ethically?
Schooling your reaction
Surprising subjects can arise.
Can I relate to you?
'Deep ethnographic’ vs ‘dip-in, dip-out researcher’
Deep ethnographic. Kathmandu living labs
Team Rubicon UK and SARAID Community resilience team
‘Dip-in, Dip-out’ researcher. Dispatcher by Ushahidi.
‘Dip-in, Dip-out’ researcher. Isooko public workshop.
Stay safety, stay healthy. Take burner phones, extra devices, do interviews in pairs or threes
Doing your own field study in an emerging market.
Practice on your next holiday*
Read reports.
Conferences + Events
Good orgs to follow.
Books!
Thanks folks.