UX research & ethnographic design for humanitarian technology.
Content warnings.
Introduction to Eriol (speaker)
Speakers previous place of employment.
Introduction to Isooko.
Isooko.eu
Team
Why Rwanda & Kenya?
Grant funded activity is…often restrictive, prescriptive and at it’s worst 'proposal first’ instead of ‘human first’.
Living Labs Methodology.
Living Labs diagram
Academia ≠ Practice
Public + Civil Society Orgs - What works for public might not work for CSOs.
‘Public’
CSO's
Working with trauma in design activities.
Homework*
Journey map image from participant 1
Journey map image from participant 2
How did we make sure we did this ethically?
Eriols' Manchester arena bombing journey map
General tip #1 Countries used to an ‘aid’ presence are ‘non-profit’ language proficient.
General tip #2 Don't assume written, spoken or listening language level.
General tip #3 Can I relate to you?
General tip #4 Be willing to adapt activities for other groups.
Fixers.
Intro to Dispatcher.
'Deep ethnographic’ vs ‘Ephemeral researcher’
Deep ethnographic.
Community projects: Fox Lane Project: Adamsdown.
Community projects: WSAAG, Homework club, Community garden
Community projects: Team Rubicon UK
Community projects:
Dispatcher: ‘Ephemeral’ researcher.
Dispatchers problem statement was:
Crisis, incident, disaster.
Lifecycle of a crisis diagram
Local research: Nailsea Firestation: www.avonfire.gov.uk
This was the structure of the product + research project:
Research questions
Why Nairobi?
Evaluative & Foundational
Explorative & Promotional
Sense making
General tip #5
General tip #6
Schooling your reaction
Mitigating surprises
General tip #7 Many subjects come into play when researching, history, culture, politics. But some surprising subjects can arise.
General tip #8 Take a note book everywhere.
General tip #9 Designated photographers and note takers.
A blurry photo
Slide visual of ways developing countries are labelled
Doing your own field study in an emerging market. Some resources + tips.
Jan Chipchase studiodradiodurans.com
Read reports.
Practice on your next holiday*
Conferences + Events
Good orgs to follow.
Books!
Thanks folks.