Content governance: Ensuring sustainable content success

R Stands for Explanation How many? Considerations Responsible The person doing the work 1 or a small number • If one person has many Rs, they may have more work than they can handle. • If one activity has many Rs, figure out whether tasks could be more streamlined so team members have more autonomy. A Accountable The person who approves 1 the work For complex situations, there may need to be more than one person accountable. Approvals will take longer. C Consulted The people who need to Could be weigh in – subject-matter many experts, technical experts, member liaisons, etc. Two-way communication • Too many Cs slow down the process. The people who are informed about the effort’s decisions, progress, and results. One-way communication; FYI. Leaders, etc. • If there are a lot of Is, find ways to inform people in batches, at logical intervals. I Informed Could be many • Too few Cs can result in poor quality through lack of accuracy or strategic alignment. • Develop a system (preferably automated) to inform people.