Controlling Wildfires (While Only Getting Singed).

#NDCLondon @JessPWhite Controlling Wildfires While Only Getting Singed. Jessica White

#NDCLondon @JessPWhite “ A pre-loved, vintage system with a lot of its own personality”

#NDCLondon @JessPWhite “Where do I start?”

#NDCLondon @JessPWhite The Battle Plan Get an overview Prioritise Measure Communicate Be ready for failure

#NDCLondon @JessPWhite Developers Product Dependant Teams Language Management Other departments Architects Stakeholders Consumers

#NDCLondon @JessPWhite Start on the same page

#NDCLondon @JessPWhite Understanding Domain

#NDCLondon @JessPWhite

#NDCLondon @JessPWhite

#NDCLondon @JessPWhite Users and Stakeholders

#NDCLondon @JessPWhite Key Performance Indicators

#NDCLondon @JessPWhite Assessing components

#NDCLondon @JessPWhite Reactive Work

#NDCLondon @JessPWhite https://landing.google.com/sre/

#NDCLondon @JessPWhite Engage those working on live issues Have a visible business impact Increase the teams depth of knowledge

#NDCLondon @JessPWhite Living Documentation

#NDCLondon Documentation Documentation as measurable work? @JessPWhite

#NDCLondon Documentation React and Evolve @JessPWhite

#NDCLondon @JessPWhite Proactive Work

#NDCLondon @JessPWhite The list

#NDCLondon @JessPWhite Security Deadlines Stability Architectural Cost Alignment To Product Need Standardisation Upcoming Technical Requirements

#NDCLondon @JessPWhite Keep it visible, Keep it safe

#NDCLondon @JessPWhite Prioritising when everything is urgent

#NDCLondon @JessPWhite

#NDCLondon @JessPWhite Letting things burn

#NDCLondon @JessPWhite Transparency

#NDCLondon @JessPWhite Cost/Benefit Analysis

#NDCLondon @JessPWhite Deployment

#NDCLondon @JessPWhite

#NDCLondon @JessPWhite “How do I know it’s working?”

#NDCLondon @JessPWhite Diagnostics Analytics Alerts Observability Tracing Monitoring Reporting Data Analysis Metrics Logs

#NDCLondon Monitoring Key Performance Indicators @JessPWhite

#NDCLondon Monitoring Systems Monitoring @JessPWhite

#NDCLondon @JessPWhite Service Level Indicators, Service Level Objectives And Service Level Agreements

#NDCLondon @JessPWhite Testing

#NDCLondon Testing Start from the top @JessPWhite

#NDCLondon Testing @JessPWhite ● Are current tests automated or manual? ● Do the tests match the expected behaviour? ● Do they match the code? ● Are they maintainable? ● What’s the lightest most effective touch?

#NDCLondon Testing But what about the unit tests? @JessPWhite

#NDCLondon @JessPWhite In Summary

#NDCLondon @JessPWhite Get an overview Prioritise Measure Communicate Be ready for failure

#NDCLondon @JessPWhite This content will happen in parallel

#NDCLondon @JessPWhite You can’t fix the world