BizDevOps a business-first approach to DevOps @papa_fire

+87% Leon Fayer CYNIC +68% • 20+ years in tech • dev->manager->biz->dev • engineer first • currently @OmniTI • build and operate large systems DEV me +50% LOST +34% BIZ @papa_fire

WHAT is DevOps? @papa_fire

develop software operate software @papa_fire

dev needs to understand how application runs @papa_fire

done (adj.) software, web. a moment in time when your users stop using your software @papa_fire

ops needs to understand how application works @papa_fire

@papa_fire

DevOps @papa_fire

C ulture A utomation Measurement Sharing @papa_fire

DevOps is a misnomer @papa_fire

horse @papa_fire

tech DBA DevOps QA security @papa_fire

Rugged Enterprise DevSecNetQAGovOps ©Nathen Harvey @papa_fire

Biz Rugged Enterprise DevSecNetQAGovOps @papa_fire

DevOps (n.) a culture, movement or practice that emphasizes the collaboration and communication @papa_fire

should you care? WHY @papa_fire

tech responsibility is to develop and operate software @papa_fire

tech responsibility is not to develop and operate software @papa_fire

@papa_fire

tech responsibility is to empower business @papa_fire

@papa_fire

“ I don’t give a **** if my datacenter is on fire as long I am still making money @papa_fire

technology is useless unless it supports business @papa_fire

business success is a shared goal @papa_fire

shared goals means shared KPIs @papa_fire

marketing tech @papa_fire

every technical decision should support a business need @papa_fire

yes, that includes tool choices @papa_fire

valid reasons cutting edge technology competitor uses it documented benefits can scale better @papa_fire

in valid reasons cutting edge technology competitor uses it documented benefits can scale better @papa_fire

every technical decision should support a business need @papa_fire

there is just one problem @papa_fire

tech does not understand business @papa_fire

sometimes it makes no sense @papa_fire

WOW! Congratulations [FIRSTNAME]! Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante. Vivamus mattis magna libero, non pulvinar quam blandit at. Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus. Sed vehicula egestas euismod. @papa_fire

WOW! WOW! Congratulations [FIRSTNAME]! Congratulations [FIRSTNAME]! Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante. Vivamus mattis magna libero, non pulvinar quam blandit at. Vivamus mattis magna libero, non pulvinar quam blandit at. Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus. Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus. Sed vehicula egestas euismod. Sed vehicula egestas euismod. @papa_fire

@papa_fire

WOW! Congratulations [FIRSTNAME]! Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante. Vivamus mattis magna libero, non pulvinar quam blandit at. WOW! 3% + revenue Congratulations [FIRSTNAME]! Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante. Vivamus mattis magna libero, non pulvinar quam blandit at. Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus. Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus. Sed vehicula egestas euismod. Sed vehicula egestas euismod. @papa_fire

@papa_fire

WOW! Congratulations [FIRSTNAME]! Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante. Vivamus mattis magna libero, non pulvinar quam blandit at. 2.6% 3% + revenue WOW! Congratulations [FIRSTNAME]! Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante. Vivamus mattis magna libero, non pulvinar quam blandit at. Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus. Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus. Sed vehicula egestas euismod. Sed vehicula egestas euismod. @papa_fire

@papa_fire

tech does not understand business @papa_fire

and that’s ok @papa_fire

business does not understand technology @papa_fire

@papa_fire

everyone is a master in their own silo … @papa_fire

… and a noob in others @papa_fire

@papa_fire

@papa_fire

common sense? @papa_fire

everyone speaks their own language @papa_fire

fail quickly fail often @papa_fire

80% today > 100% tomorrow @papa_fire

fail quickly fail often @papa_fire

@papa_fire

HOW do we learn? @papa_fire

DevOps (n.) a culture, movement or practice that emphasizes the collaboration and communication @papa_fire

everyone is a master in their own silo @papa_fire

break down knowledge silos @papa_fire

inclusivity @papa_fire

sometimes it’s hard @papa_fire

@papa_fire

assume everyone is trying to do good @papa_fire

what we’ve got here is a failure to communicate @papa_fire

(continuous)communication @papa_fire

business Agile tech @papa_fire

business @papa_fire

business feedback loops @papa_fire

business needs to be integrated into tech processes @papa_fire

before requirements during sprint planning after post mortem @papa_fire

how does your decision impact business? @papa_fire

@papa_fire

judge on value not point of view @papa_fire

$ $ $ typo @papa_fire

@papa_fire

$ $ $ typo @papa_fire

different perspectives are extremely valuable @papa_fire

(even in retrospect) @papa_fire

user perceived performance @papa_fire

99th percentile below threshold SLAs are not violated this is fine @papa_fire

99th percentile below threshold SLAs are not violated this is fine? @papa_fire

users (revenue) effected http://www.circonus.com/percentages-arent-people/ @papa_fire

context is important @papa_fire

visibility @papa_fire

see the same picture @papa_fire

perceived performance what ops see @papa_fire

promotion success what marketing sees @papa_fire

think there is a correlation? @papa_fire

what to monitor? @papa_fire

“ in God we trust all others we monitor @papa_fire

systems latency resource utilization application performance integration points availability profit KPIs growth revenue expenses efficiency clickthroughs conversions visits @papa_fire

systems latency resource utilization application performance integration points availability profit KPIs growth revenue expenses efficiency clickthroughs conversions visits operations development CEO finance marketing @papa_fire

don’t underestimate cross-silo correlation @papa_fire

revenue @papa_fire

revenue @papa_fire

revenue user visits @papa_fire

revenue user visits system performance @papa_fire

revenue email bounce rate user visits system performance @papa_fire

observe everything @papa_fire

act on what’s important @papa_fire

collect correlate collaborate @papa_fire

business success is a shared goal @papa_fire

why would progress not be shared? @papa_fire

HOW to BizDevOps? @papa_fire

@papa_fire

there is no silver bullet @papa_fire

“ success is a series of small wins @papa_fire

biz empathize collaborate educate tech @papa_fire

be wary of managers @papa_fire

show value @papa_fire

show value (in their language) @papa_fire

C ulture A utomation Measurement Sharing @papa_fire

@papa_fire

questions? @papa_fire