Where I’ve worked

“People now make their own brands – not for a profit, or shareholder value – but for a mission or movement. This shifts power and control to the individual.” Debbie Millman, @debbiemillman Chair, Masters in Branding Program, School of Visual Arts Founder, Design Matters New York, NY

SO MUCH HAS CHANGED in thirty years…

Source @BriarMade

working inside THE PEOPLE LAYER

1 DESIGN IS NEVER DONE.

2 FEEDBACK IS A GIFT.

SOLICITING FEEDBACK 1 2 3 4 Frame the feedback with open questions Hone in on the current problem Listen without reacting or interrupting Understand it’s a moment in time, not forever PROVIDING FEEDBACK 1 2 3 4 Make it about the work, not the person Lead with questions, not opinions Be as specific & timely as possible No “shit sandwiches”

3 ESTABLISH COMMON LANGUAGE.

4 FACILITATION IS A ROLE.

5 SOCIALIZE YOUR PROCESS.

6 MAKE DECISIONS TRANSPARENTLY.

7 REMEMBER, USERS ARE PEOPLE.

Laurie Voss @seldo The older I get, the more every problem in tech seems to be a matter of getting humans to work together effectively, and not tech itself. 136 2,162 5,680 22 Aug 2017

8 OPTIMISM RULES.

9 SELL, DON’T TELL.

• • • Tell them what you’re going to tell them. Tell them. Tell them what you told them.

• • • Sell them what you’re going to sell them. Sell them. Sell them what you sold them.

YOU USER

FEATURES BENEFITS YOU USER

10 SEEK CROSS-TEAM RELATIONSHIPS.

Source @MichaelPolivka

11 NETWORK, NETWORK, NETWORK.

PRESS PANELISTS

12 SHARE HOW YOU WORK BEST.

13 DIVERSITY IS REALITY.

@anatinge

“ Diversity and design share the purpose of creating for someone else. If you’re creating for only one user, you’re not affecting as much change as you could.” Candi Castleberry Singleton, @candi VP of Intersectionality, Culture, and Diversity, Twitter San Francisco, CA

14 RESOURCES FOR HUMANS.

“ The limiting factor to performance isn’t how hard an individual can work, or how smart they are, but how well a whole team works together.” Braden Kowitz, @kowitz Co-founder, Range Labs San Francisco, CA

15 CULTIVATE A GROWTH MINDSET.

Source: Carol Dweck

Source @anatinge

“ All life is an experiment. The more experiments you make, the better.” Ralph Waldo Emerson, 1844

people are you ready? LET’S BE MORE HUMAN

Bo Ren @bosefina In Silicon Valley I used to think being too “human” was a weakness. Too empathetic, too emotional, too vulnerable, too feminine. Now I wear “human” was a badge of honor. The future lies in humanists building a human layer on top of technology. 44 766 2,625 9 Nov 2017

Once you take care of people, then you can take care of product. #PeoplePersist

THANK YOU mynameisjoshsilverman.com/gif @jhsilverman