AI for Business: practical applications and first steps Petyo Dimitrov / May 2025

About me • 18 years in Software Engineering • Software Architect in Musala Soft / Qinshift / Avenga • Head of Data & AI • PhD in Computer Science from Technical University of Sofia • Enjoy discussing technology in various events

Agenda Intro to AI 2 areas to try out AI Evaluating your AI ideas Trends in AI Avenga AI Service Offering

First, some fun with AI

Hype, hope, reality “ChatGPT hit 1 million users in 5 days and projects to reach 1 billion in 2025” “~40% of Enterprises have AI projects in production and ~40% are piloting one” “~70% of businesses report using Generative AI in at least one function”

Intro to AI 2 areas to try out AI Evaluating your AI ideas Trends in AI Avenga AI Service Offering

AI is a moving target

What is AI?

What is Machine Learning?

What is Generative AI?

Intro to AI 2 areas to try out AI Evaluating your AI ideas Trends in AI Avenga AI Service Offering

1 – Synthetic personas to improve sales reps

1 – Demo

2 – Intelligent document processing

2 – Demo

Intro to AI 2 areas to try out AI Evaluating AI ideas Trends in AI Avenga AI Service Offering

Why you need to evaluate? “Up to 75% of AI projects never deliver ROI or get past pilot” Fortune

Questions before starting an AI project (1) 1. Is it a repetitive task or augmenting a human? 2. What is the error tolerance / saved effort / response time? 3. Is there a non-AI approach that’s cheaper / faster?

Questions before starting an AI project (2) 4. Do you have the necessary data? 5. Can you start with a GenAI baseline in <= 4 weeks? 6. Do usage speed, volume and infrastructure costs fit? 7. Are there regulatory risks (data, explainability, AI act)?

General project questions 1. What pain point is it addressing? Who owns it? 2. Is the pilot focused on the most impactful issue? 3. How to integrate with existing workflows and systems? 4. Do you have the right talent or upskilling plan?

Intro to AI 2 areas to try out AI Evaluating your AI ideas Trends in AI Avenga AI Service Offering

AI ≠ Magic 9.9 - 9.11 = ?

Intro to AI 2 areas to try out AI Evaluating your AI ideas Trends in AI Avenga AI Service Offering

Empower your vision with our AI services Workforce Enablement Solutions Automated Customer Support Content Generation Customer Analytics Predictive Analytics and Forecasting Fraud Detection Visual Control Systems Intelligent Document Processing Personalized Recommender Systems

Data & AI technical expertise for your needs Modern Data Platforms & BI Data Engineering & Streaming Azure Data Factor y Generative AI SQL & NoSQL Data Stores Azure Stream Analytics ML Frameworks & Platforms Azure ML Data Science

Avenga.com Фала! Petyo Dimitrov Head of Data & AI, Avenga petyo.dimitrov@avenga.com www.linkedin.com/in/petyo-dimitrov