Prevent Heroism: How to Work Today to Reduce Work Tomorrow

Prevent Heroism How to Work Today to Reduce Work Tomorrow Quintessence Anx Developer Advocate

Inspiration for the talk QuintessenceAnx

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Defining Upstream QuintessenceAnx

Upstream work is the proactive and preventative work that reduces the need for reactive, or downstream, work. QuintessenceAnx

What does this look like for us? QuintessenceAnx

Falling Downstream: The Angry SysAdmin QuintessenceAnx

Has a lot of problems QuintessenceAnx

Highly skilled QuintessenceAnx

Asked Questions QuintessenceAnx

Works Overtime QuintessenceAnx

Customers want to meet them QuintessenceAnx

Internal people want to meet them, too QuintessenceAnx

Basically Brent QuintessenceAnx

Result? QuintessenceAnx

Stress – and a lot of it QuintessenceAnx

Impact* of that stress?

Background: Shoemaker-Levy 9 + Jupiter QuintessenceAnx

Current Events QuintessenceAnx

Anger, Resentment, etc. QuintessenceAnx

Strained Relationships QuintessenceAnx

Time Management QuintessenceAnx

Lack of Focus QuintessenceAnx

Allostatic Load QuintessenceAnx

Beyond Brent-A-Like: Business Implications QuintessenceAnx

Diminishing Returns QuintessenceAnx

Turnover QuintessenceAnx

Reputation QuintessenceAnx

Financial Performance QuintessenceAnx

Done, but not. QuintessenceAnx

No silos, no vacuums QuintessenceAnx

Shift Left, Right, Front and Center QuintessenceAnx

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Brainstorm the work QuintessenceAnx

Determine which “stream” QuintessenceAnx

Look for patterns QuintessenceAnx

Switch to upstream mode QuintessenceAnx

Short Term Long term Permanent Temporary QuintessenceAnx

Plan & Prioritize QuintessenceAnx

Do it ✔ QuintessenceAnx

Iterate QuintessenceAnx

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But wait! How do I measure things? QuintessenceAnx

Metrics, metrics, metrics QuintessenceAnx

Now that you’re semantically saturated… QuintessenceAnx

How do you measure upstream work? QuintessenceAnx

Things to keep in mind: QuintessenceAnx

Understand your needs QuintessenceAnx

Learn how to measure them QuintessenceAnx

Establish baselines QuintessenceAnx

Know your capacity QuintessenceAnx

Track your rate of change QuintessenceAnx

Set your goals QuintessenceAnx

Iterate QuintessenceAnx

Use (some of) the same metrics, new perspective and application QuintessenceAnx

Some example metrics to get started QuintessenceAnx

Some Metrical Thoughts Service Level Agreement Compliance Change Failure Rate Question Volume Slack Keyword Mentions Unplanned Work Rate QuintessenceAnx

Service Level Agreement Compliance QuintessenceAnx

Change Failure Rate QuintessenceAnx

Question Volume QuintessenceAnx

Slack / Community Keyword Mentions QuintessenceAnx

Unplanned Work Rate QuintessenceAnx

Crash Course of this Crash Course QuintessenceAnx

Upstream work is proactive, preventative work. QuintessenceAnx

Downstream work is reactive work. QuintessenceAnx

Upstream work reduces stress and its extended impact. QuintessenceAnx

To shift, categorize your downstream work and reduce it. QuintessenceAnx

Know what you need to ask and why. QuintessenceAnx

Define success, quantify with metrics. QuintessenceAnx

Slides & Additional Resources on Notist https://noti.st/quintessence QuintessenceAnx

Thank you! Quintessence Anx Developer Advocate ! @ https://noti.st/quintessence