Don’t be a bystander, be an Incident Commander Rachael Byrne

Something is broken! @b3rachael

@b3rachael

  1. Skills 2. Training @b3rachael

Major Incident Incident Response Incident Commander @b3rachael

Who can lead? @b3rachael

(spoiler, none are technical) @b3rachael

@b3rachael

  1. Process @b3rachael

  1. Communication @b3rachael

  1. Time management @b3rachael

  1. Listening @b3rachael

Incident Commander Skills

Process Communication Time management Listening @b3rachael

Inclusive Incident Response Training @b3rachael

Coordinate and delegate @b3rachael

Office Hours @b3rachael

Shadow @b3rachael

Scribe @b3rachael

Failure Friday @b3rachael

Reverse Shadow @b3rachael

Celebrate @b3rachael

Inclusive IC Training 1. Define the role 2. Office hours 3. Shadow 4. Scribe 5. Failure Friday 6. Reverse shadow @b3rachael

#DevOps @b3rachael

Thank you @b3rachael response.pagerduty.com