Introduction
Talk structure
The purpose of the service
Eligibility
What can be claimed for
Who will use the service
Project timeline
2 main takeaways from the kick off session
Making tradeoffs
No research and no assessment
Doing our best
Make good things fast
6 ways to do good things fast
Desk research
Google Doc with links to content and blog posts
When someone dies step by step
Blog post about one mother's experience
Design is a team sport
Journey mapping
The ‘responsible person’ map
Question protocol mapping
Team structure and responsibility
Asking why we needed to ask something
Question protocol map 1.0
Question protocol map 2.0
Getting proof that the funeral took place
The journey of the green form
What can we do instead
What does the authority need from you
Form questions for child's name and date of funeral
Engage policy early and often
Form Builder
Form builders are mostly for devs
The MOJ Form Builder
Form Builder: editor
Form Builder: publisher
Start page
Prototyping in shorthand
Brief design process I go through
Andrew Duckworth blog post
Shorthand in Google Docs
Get help from the x-gov community
The x-gov design community on Slack
Iterations
Using the service without an email address
Using the service without an email address: Iteration 1
Using the service without an email address: Iteration 1 - problems
Using the service without an email address: Iteration 2
Using the service without an email address: Iteration 2 - problems
Using the service without an email address: Iteration
Remember to ask the audience if they’ve faced this
Making sure the child is remembered
Asking for the child's name: iteration 1
Asking for the child's name: iteration 1 - problems
Asking for the child's name: iteration 2
Uploading receipts
What are you claiming for screen
Upload receipts: iteration 1 - problems
Upload receipts: iteration 2
Upload receipts: iteration 2 - problems
Upload receipts: iteration 3
Upload receipts: iteration 3 - problems
Upload receipts: iteration 4
Making a declaration
Making a declaration: iteration 1
Making a declaration: iteration 1 - problems
Making a declaration: iteration 2
Thanks