Matty Stratton is a HumanOps Advocate at PagerDuty, where he helps dev and ops teams advance the practice of their craft and become more operationally mature. He collaborates with PagerDuty customers and industry thought leaders in the broader DevOps community, and back when he drove, his license plate actually said “DevOps”.
Matty has over 20 years experience in IT operations, ranging from large financial institutions such as JPMorganChase and internet firms, including Apartments.com. He is a sought-after speaker internationally, presenting at Agile, DevOps, and ITSM focused events, including ChefConf, DevOpsDays, Interop, PINK, and others worldwide. Matty is the founder and co-host of the popular Arrested DevOps podcast, as well as a global organizer of the DevOpsDays set of conferences.
He lives in San Francisco and has three awesome kids, who he loves just a little bit more than he loves Doctor Who. He is currently on a mission to discover the best pho in the world.
When humans are faced with a traumatic experience, our brains kick in with survival mechanisms. These mechanisms are the familiar fight or flight response, but can also include the freeze response - which occurs when we are terrified or feel that there is no chance of escape.
In this talk I will explain the background of fight, flight, and freeze, and how it applies to organizations. Based on my own experiences with post-traumatic stress (PTS), I will give examples and suggestions on how to identify your own organizational trauma and how to help heal it.
Sufferers of post-traumatic stress continue to feel these fight, flight, and freeze responses long after the trauma has passed, because our brains are unable to differentiate between the memory of trauma and an actually occurring event. When activated or triggered, the brain reverts to these behaviors, which are then expressed in the person’s body (through posture, disassociation, muscle tension, etc).
The same can occur to organizations - once an organization has experienced a trauma (a large outage, say) the “memory” of that trauma leads to a deregulated state whenever activated (by symptoms of similar indicators, such as system alerts, customer issues, and more). The organization will insist on revisiting the same fight, flight, or freeze response as the embedded trauma has caused, which, like a triggered post-traumatic stress sufferer, is a false equivalency.
One of the treatments for post-traumatic stress is Eye Movement Desensitization and Reprocessing (EMDR), in which the patient’s difficult memories are offset with a positive association that is reinforced through external stimuli. The same can be done for organizations - removing the inaccurate traumatic associations of previous outages and organizational pain through game days, and other techniques, we can reduce the “scar tissue” of our organization and move forward in a balanced manner.
|How Do You Infect Your Organization With Humane Ops?||Microsoft TechDays 2019 - Finland||February 2019|
|Fight, Flight, or Freeze — Releasing Organizational Trauma||SCaLE 17x||March 2019|
|The Four Agreements of Incident Response||DevOps Talks Melbourne 2019||March 2019|
|The Four Agreements of Incident Response||DevOps Talks Auckland 2019||March 2019|
|Fight, Flight, or Freeze — Releasing Organizational Trauma||DevOpsDays Copenhagen 2019||April 2019|
|Fight, Flight, or Freeze — Releasing Organizational Trauma||GOTO Chicago 2019||April 2019|
|The Psychology of Chaos Engineering||Open Source North 2019||May 2019|
|How Do You Infect Your Organization With Humane Ops?||DevOpsDays Philadelphia||October 2018|
|Don't Panic! Effective Incident Response||DevOpsDays Kansas City 2018||October 2018|
|How Do You Infect Your Organization With Humane Ops?||DevOpsDays Kansas City 2018||October 2018|
|The Four Agreements of Incident Response||PolarConf 2018||October 2018|
|How Do You Infect Your Organization With Humane Ops?||PagerDuty Tour Amsterdam||October 2018|
|How Do You Infect Your Organization With Humane Ops?||DevOpsDays Riga 2018||September 2018|
|Hot Takes, Myths, And Fake News - Why Everyone Is Wrong About DevOps Except For Me||DevOpsDays Riga 2018||September 2018|
|Everything Is A Product - How To Apply Product Management Practices to Technology Services||DevOpsDays Boston 2018||September 2018|
|Fight, Flight, or Freeze — Releasing Organizational Trauma||REdeploy||August 2018|
|Incidents & Accidents||Triangle DevOps||August 2018|
|Hot Takes, Myths, And Fake News - Why Everyone Is Wrong About DevOps Except For Me||DevOpsDays Indianapolis 2018||July 2018|
|Don't Panic! Effective Incident Response||DevOpsDays Minneapolis 2018||July 2018|
|How Do You Infect Your Organization With Humane Ops?||DevOpsDays Amsterdam 2018||June 2018|
|Talk Selection As Mockumentary Film Editing||DevOpsDays Amsterdam 2018||June 2018|
|Incidents & Accidents||San Diego DevOps - Incidents & Accidents||June 2018|
|Incidents & Accidents||DevOps Kansas City - Incidents & Accidents||June 2018|
|Talk Selection As Mockumentary Film Editing||DevOpsDays Toronto 2018||May 2018|
|Don't Panic! Effective Incident Response||DevOpsDays Silicon Valley||May 2018|
|How Do You Infect Your Organization With Humane Ops?||DevOpsDays Salt Lake City 2018||May 2018|
|Everything Is A Product - How To Apply Product Management Practices to Technology Services||DevOpsDays Charlotte 2018||February 2018|
|The Handwaver's Guide to Contributing To Open Source||ChefConf 2017||May 2017|
|Shifting Left Securely||DevOpsDays Denver 2017||April 2017|
|The Five Love Languages of DevOps||DevOpsDays Detroit 2015||November 2015|
|How To Train Your(self) Dragon-Style To Submit Talks||DevOpsDays Detroit 2015||November 2015|
|Making Infrastructure S'mores With Chef||That Conference 2015||August 2015|
|DevOps in the Machine||DevOpsDays Minneapolis 2015||July 2015|
|Managing Your Mental Stack||DevOpsDays Denver 2015||April 2015|
|The Five Love Languages of DevOps||Chicago Code Camp 2015||April 2015|
|DevLOLOps - How To Automate Your DevOps Hilarity||ChefConf 2015||March 2015|
|Hiring Your First DevOp||DevOpsDays Minneapolis 2014||July 2014|
|Agile Change and Release Management at the #1 Online Rental Site in the US||Serena xChange||September 2012|
|Bridging Dev and Ops: Keynote Presentation||Serena xChange||September 2012|