Design systems as a service: How to keep your customers happy

A presentation at Web Directions Summit in November 2019 in Sydney NSW, Australia by Alex Skougarevskaya

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Design systems as a service How to keep your customers happy ALEX SKOU GA RE VSKAYA | DE SI G N MA N AGE R | @ S KOU G S โœจ

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๐Ÿ˜ฏ

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##$

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2011

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@ S KO U G S โœจ

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44

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AHA DESIGN SYSTEMS ELEVATE THE VALUE OF DESIGN

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TRUTH DESIGN SYSTEMS ELEVATE THE VALUE OF DESIGN

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%

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TRUTH A DESIGN SYSTEM NOT A SKETCH FILE

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Design systems are a collection of rules, constraints, and principles, implemented in design and code Sylvee L, What is a design system?

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Design systems are a collection of rules, constraints, and principles, implemented in design and code Sylvee L, What is a design system?

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Design systems are a collection of rules, constraints, and principles, implemented in design and code Sylvee L, What is a design system?

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2015 Confluence

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TRUTH DESIGN SYSTEMS SOLVE BUSINESS PROBLEMS

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APRIL 2016

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Brand personalities Bold Optimistic Practical, with a wink

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Illustration Bold Optimistic Practical, with a wink

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Color

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Typography hamburgefonstiv hamburgefonstiv hamburgefonstiv

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Writing style

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Logos

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Typography Logos

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Marketing Foundations Product

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Marketing Foundations Product

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โœ…

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๐ŸŽข

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ATLASSIAN DESIGN SYSTEM 2011-TODAY ๐Ÿ’ก 44 DESIGN 100% adoption ๐ŸŽ ADS PRODUCT ๐ŸŽจ Product design align ADG 1 โœ… ADG 3 PROJECT People + tools + operations ADG 2 Marketing + product ๐Ÿ˜ ADS SERVICE ๐Ÿ’ซ

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ATLASSIAN DESIGN SYSTEM 2011-TODAY ๐Ÿ’ก 44 DESIGN 100% adoption ๐ŸŽ ADS PRODUCT ๐ŸŽจ Product design align ADG 1 โœ… ADG 3 PROJECT People + tools + operations ADG 2 Marketing + product ๐Ÿ˜ ADS SERVICE ๐Ÿ’ซ

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ATLASSIAN DESIGN SYSTEM 2011-TODAY ๐Ÿ’ก 44 DESIGN 100% adoption ๐ŸŽ ADS PRODUCT ๐ŸŽจ Product design align ADG 1 โœ… ADG 3 PROJECT People + tools + operations ADG 2 Marketing + product ๐Ÿ˜ ADS SERVICE ๐Ÿ’ซ

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ATLASSIAN DESIGN SYSTEM 2011-TODAY ๐Ÿ’ก 44 DESIGN 100% adoption ๐ŸŽ ADS PRODUCT ADG 1 ๐ŸŽจ Product design align ADG 3 PROJECT People + tools + operations ADG 2 Marketing + product ๐Ÿ˜ ADS SERVICE ๐Ÿ’ซ

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ATLASSIAN DESIGN SYSTEM 2011-TODAY ๐Ÿ’ก 44 DESIGN 100% adoption ๐ŸŽ ADS PRODUCT ๐ŸŽจ Product design align ADG 1 โœ… ADG 3 PROJECT People + tools + operations ADG 2 Marketing + product ๐Ÿ˜ ADS SERVICE ๐Ÿ’ซ

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TRUTH A DESIGN SYSTEM IS NOT A PROJECT, ITโ€™S A PRODUCT FOR PRODUCTS

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ADG 3 ME

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ADG An end-to-end design language based on our brand personality, defined in code.

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๐Ÿ›ฉ

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TEAM

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22 ๐Ÿคฏ

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๐Ÿ˜ฉ

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~250 DESIGNERS

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PRODUCT Want ๐ŸŽ

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PRODUCT SERVICE Want Need ๐ŸŽ โค

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A design system is nothing if your team canโ€™t use it well. SARAH FEDERMAN, ATLASSIAN

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TRUTH FROM A PRODUCT FOR PRODUCTS TO A SERVICE FOR PEOPLE

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PEOPLE

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I love the idea of everything in the one place. Please for the love of god NICHOLE, ATLASSIAN

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Community 1

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[CLICK] SPARRING

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73% From 32%, customer happiness

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Education 2

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86 People onboard

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Tools 3

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2260 Design hours saved

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Iโ€™m really excited about it. The future of design systems is great! KSENIA, ATLASSIAN

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ATLASSIAN DESIGN SYSTEM 2011-TODAY ๐Ÿ’ก 44 DESIGN 100% adoption ๐ŸŽ ADS PRODUCT ๐ŸŽจ Product design align ADG 1 โœ… ADG 3 PROJECT People + tools + operations ADG 2 Marketing + product ๐Ÿ˜ ADS SERVICE ๐Ÿ’ซ

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๐Ÿ˜

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We make it easy for people to create distinctly Atlassian experiences that users love

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We make it easy for people to create distinctly Atlassian experiences that users love

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TRUTH ELEVATE THE VALUE OF DESIGN

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TRUTH ELEVATE THE VALUE OF DESIGN

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TRUTH ELEVATE THE VALUE OF DESIGN TRUTH NOT A SKETCH FILE

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TRUTH ELEVATE THE VALUE OF DESIGN TRUTH NOT A SKETCH FILE TRUTH SOLVE BUSINESS PROBLEMS

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TRUTH NOT A PROJECT, ITโ€™S A PRODUCT FOR PRODUCTS

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TRUTH NOT A PROJECT, ITโ€™S A PRODUCT FOR PRODUCTS TRUTH FROM A PRODUCT FOR PRODUCTS TO A SERVICE FOR PEOPLE

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TRUTH IF YOU FOCUS ON HAVING A DESIGN SYSTEM AS THE GOAL, YOU WILL FAIL

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TRUTH DESIGN SYSTEMS ARE FOR PEOPLE

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๐Ÿ“š

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RESOURCES What is a design system? - Sylvee L https://medium.muz.li/what-is-a-design-system-1e43d19e7696 Documenting Components - Nathan Curtis https://medium.com/eightshapes-llc/documenting-components-9fe59b80c015 A Design System isnโ€™t a Project. Itโ€™s a Product, Serving Products. - Nathan Curtis https://medium.com/eightshapes-llc/a-design-system-isn-t-a-project-it-s-a-product-serving-products-74dcfffef935 The people part of design systems - Magera Moon https://medium.com/related-works-inc/the-people-part-of-design-systems-a5b54eea24f4 People over pixels - Mariah Muscato https://medium.com/hubspot-product/people-over-pixels-b962c359a14d Distilling How We Think About Design Systems - Sarah Federman https://publication.design.systems/distilling-how-we-think-about-design-systems-b26432eefef9 The ABCs of Design Systems - Mike Dick https://medium.com/curiosity-by-design/the-abcs-of-design-systems-b1dc6198bb7c

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RESOURCES - START WITH THESE

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RESOURCES - FOLLOWED BY THESE

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Thank you! A LE X S KOU GA R E VS KAYA @ S KO U G S โœจ

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ATLASSIAN DESIGN SYSTEM 2011-TODAY JURGEN 44 100% adoption DS PRODUCT ADG 1 Product design align ADG 3 PROJECT People + tools + operations ADG 2 Marketing + product DS SERVICE ๐Ÿ”ฎ

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ATLASSIAN DESIGN SYSTEM 2011-TODAY JURGEN 44 100% adoption DS PRODUCT ADG 1 Product design align ADG 3 PROJECT People + tools + operations ADG 2 Marketing + product DS SERVICE ๐Ÿ”ฎ

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ATLASSIAN DESIGN SYSTEM 2011-TODAY JURGEN 44 100% adoption DS PRODUCT ADG 1 Product design align ADG 3 PROJECT People + tools + operations ADG 2 Marketing + product DS SERVICE ๐Ÿ”ฎ

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ATLASSIAN DESIGN SYSTEM 2011-TODAY JURGEN 44 100% adoption DS PRODUCT ADG 1 Product design align ADG 3 PROJECT People + tools + operations ADG 2 Marketing + product DS SERVICE ๐Ÿ”ฎ

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ATLASSIAN DESIGN SYSTEM 2011-TODAY JURGEN 44 100% adoption DS PRODUCT ADG 1 Product design align ADG 3 PROJECT People + tools + operations ADG 2 Marketing + product DS SERVICE ๐Ÿ”ฎ