The Art of Problem Solving*

A presentation at Cheltenham WordPress in July 2019 in Cheltenham, UK by Ben Everard

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The Art of Problem Solving * By Ben Everard

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Ben, why the f *** are you talking about this?

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Impact: Opportunity Enjoyment Money Time Stress

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Impact: Opportunity Enjoyment Money Time Stress

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This isn’t just for our work problems.

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https://www.space.com/24835-spacesuit-water-leak-nasa-investigation.html

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https://www.mpoweruk.com/Apollo_Moon_Shot.htm

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https://www.bbc.co.uk/programmes/w13xttx2

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Brexit

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1 2 3 4 5 Discover Understand Solve Report Share

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1 2 3 4 5 Discover Understand Solve Report Share

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  1. Discover Proactively discover our problems.

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  1. Discover Embrace problems while they’re cheap to solve.

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  1. Discover Think about the future now, it’ll be an investment you wished you had made.

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  1. Discover Don’t hide from our problems.

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  1. Discover Document our problems.

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  1. Discover Prioritise our problems.

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https://blog.ajsmart.com/how-to-prioritise-your-tasks-and-reduce-stress-at-work-acb352df3ec9

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https://blog.ajsmart.com/how-to-prioritise-your-tasks-and-reduce-stress-at-work-acb352df3ec9

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https://blog.ajsmart.com/how-to-prioritise-your-tasks-and-reduce-stress-at-work-acb352df3ec9

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. t i b / / : s p t t h z z T i g S 2 / ly 👆 !

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https://www.thesprintbook.com/

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1 2 3 4 5 Discover Understand Solve Report Share

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1 2 3 4 5 Discover Understand Solve Report Share

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  1. Understand Know the problem.

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  1. Understand The actual problem Your understanding of the problem

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  1. Understand “Very little will cost you more than having to do something twice” https://youtu.be/JnlxXTbGwj4?t=1065

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  1. Understand How do we understand our problem? We ask questions We consult experts We speak to users We challenge assumptions We challenge our bias We use data

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  1. Understand Is this even a problem that needs solving?

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  1. Understand

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1 2 3 4 5 Discover Understand Solve Report Share

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“If I had more time, I would have written a shorter letter.” https://quoteinvestigator.com/2012/04/28/shorter-letter/

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1 2 3 4 5 Discover Understand Solve Report Share

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  1. Solve Keep it simple!

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  1. Solve Layering complexity will either become a resource drain or a failure, pick one.

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[5]

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https://www.youtube.com/watch?v=F98lUtez3EU

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  1. Solve Test. Test. Test.

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1 2 3 4 5 Discover Understand Solve Report Share

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1 2 3 4 5 Discover Understand Solve Report Share

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  1. Report Things go wrong, and it’s important to be able report on what happened.

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  1. Report It’s a strength to report to a stakeholder how a problem occurred, not a weakness.

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  1. Report https://twitter.com/monzo/status/1149627021934206977

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1 2 3 4 5 Discover Understand Solve Report Share

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1 2 3 4 5 Discover Understand Solve Report Share

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  1. Share The problem is solved… are we done?

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  1. Share https://twitter.com/lurkmoophy/status/1090936204047142912

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  1. Share

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  1. Share He ! m a h n e t l e h yC

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1 2 3 4 5 Discover Understand Solve Report Share

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The Art of Problem Solving * 1 2 3 4 5 Discover Understand Solve Report Share

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Thanks, sincerely. @_beneverard noti.st/beneverard