We design to communicate,
and we seek emotive responses.
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To delight someone is to give them a
small lesson in seeing the world as
something good.
Frank Chimero, designer
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A design aesthetic?
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Minimal, lots of white space...
and clean. Right?
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www.foodsense.is
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www.guardian.co.uk
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www.webdesignerwall.com
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Systems
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We don’t design web pages.
We design
system
s.
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www.bbc.co.uk/gel
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www.bbc.co.uk/gel
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Build a foundation for complexity
•
Devise a holistic approach for all projects
•
Devise a detailed project-specific system
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Invest time in flexible pa
!
ern libraries
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Prepare for all eventualities
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Embrace
constraints
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Having complete freedom is
possibly the worst way to start
any project.
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Constraint
is key to understanding complexity.
Increase constraint and you create an ordered
system; do that inappropriately and you create
the conditions for catastrophic failure; remove
constraint and the system is chaotic.
Dave Snowden, The 5 C’s of Complexity
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Make sense of the constraints you’re given
•
Look for constraints you yourself can apply
•
Make constraints a feature or selling point
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Exercising
restraint
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Responding to the problem in
the simplest way possible.
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•
Immerse yourself in the subject
•
Design responses first, not a website
•
Discover what can be put to one side
•
Avoid misplaced vernacular and cliché
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Simplicity
and
complexity
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Less is more. Simple is be
!
er.
Right?
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Unleash complexity in
orchestrated phases, and
increase power gradually.
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•
Good systems bear the weight of complexity
•
Embrace new methods for organising data
•
Find simplicity in the data flows
•
Don’t be afraid of obvious approaches
•
Release power gradually
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Between the lines
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Don’t underestimate humans.
They can fill in the blanks.
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Environment
Experience
Environment
Others
Me
Instruction
Interaction
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The Arrival, by Shaun Tan
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Anticipate mental models
•
Reveal only what is necessary
•
Let users find their own stories
•
Embrace serendipity
•
Trust users to make sense of things
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Affordance &
typography
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An affordance is a quality of an
object, or an environment, that
allows an individual to perform
an action.
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www.flightcardapp.com/
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www.typekit.com
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é
é
www.secondandpark.com/
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•
Understand the power of a
!
ractiveness
•
Create obvious opportunities for interaction
•
Avoid unnecessary fakery and over-texturing
•
Don’t “iCal” the skeuomorphics
•
Use web type responsibly
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Distraction
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www.bbc.co.uk
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www.icelandair.com/
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www.jetblue.com/
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•
Use a clear hierarchy
•
Look for obvious clashes or fussy extras
•
Remove or lessen the impact of distractions
•
Avoid dozens of competing pa
!
erns
•
Don’t disguise calls to action
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Focus & context
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Put the extraneous to one side.
Focus on the task in hand, or add greater
emphasis to stories.
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www.thebolditalic.com/
www.gregorywood.co.uk
/
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•
Design with context and tell the story
•
Allow users to focus
•
Split complex tasks into manageable chunks
•
Don’t compromise primary areas
•
Remove distractions at key times
•
Forms can always be simplified
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Audit
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A timely audit can prevent
catastrophic failures, and shine
new light on what you’ve learned.
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•
Add breathing space to your schedule
•
Make regular audits a part of your process
•
Be honest about shortcomings or failures
•
Never be afraid to rethink and rework
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A final pause
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Don’t launch. Instead, sit with
your work, think about it. Sieve
it down and give it space.
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www.colly.com/
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•
Sit with your ‘finished’ work for some time
•
Stand back from it, find new perspectives
•
Seek valued opinion and feedback
•
Find things to throw away or reduce
•
Launch only when you are ready