Designing for crisis. Research & product design in emergency services and international disaster relief aid. Headline sponsor #BDF2019 Partners Category sponsor bathdigitalfestival.co.uk @bathdigital
A presentation at Bath Digital Festival in October 2019 in Bath, UK by Eriol Fox
Designing for crisis. Research & product design in emergency services and international disaster relief aid. Headline sponsor #BDF2019 Partners Category sponsor bathdigitalfestival.co.uk @bathdigital
DESIGNING FOR CRISIS. Research & product design in emergency services and international disaster relief aid. @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
Hi, I’m Eriol. (Ehh-roll). I’m a Designer @ Ushahidi 10 years in digital product design & UX. They/Them/Their’s pronouns. @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
Helping people raise their voice and those who serve them to listen and respond better We were able to map all the health facilities in Kathmandu Valley before the earthquake, which will undoubtedly help the relief workers’ ability to deliver supplies and help save lives. A tool to help other teams reach each other everyday and in a crisis. On any device.
CRISIS BACKGROUND. MVP & KENYA FIELD RESEARCH. CHALLENGES/LEARNINGS. @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
Hi, I’m Eriol. (Ehh-roll). I’m a Designer @ Ushahidi 10 years in digital product design & UX. They/Them/Their’s pronouns. 7+ year history in varied community development work. @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
Fox Lane Project: Adamsdown @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
WSAAG, Homework club, Community garden @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
Team Rubicon UK @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
Marmalade trust, Community Resilience Team SARAID @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
PROBLEM STATEMENT: IN A CRISIS, DISCOVERING THE NEEDS OF PEOPLE WHO ARE AFFECTED IS COMPLICATED. @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
CRISIS, INCIDENT, DISASTER. Disaster: Typically natural disaster like a hurricane/cyclone/typhoon/earthquake/ flood/fire. Crisis/Incident: Can include human made disasters like terrorism, community violence, hate crime, govt. organisational corruption. @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
X Time elapse BEFORE DURING Resilience Response @erioldoesdesign @ushahidi AFTER Recovery @bathdigital #BDF2019 bathdigitalfestival.co.uk
WHAT WE WANTED TO TEST: CAN A TECH TOOL HELP A COMMUNITY BUILD CAPACITY TO HELP EACH OTHER BEFORE, DURING AND AFTER AN INCIDENT. @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
KATHMANDU LIVING LABS quakemap.ushahidi.io/views/map @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
COMMUNITIES COME TOGETHER IN CRISIS. @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
SO WE DID RESEARCH LOCALLY: ETHNOGRAPHIC RESEARCH Nailsea FirestaXon: www.avonfire.gov.uk @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
IN CITIES AND SMALL COMMUNITIES SO WE DID RESEARCH ‘LOCALLY’ http://bit.ly/opnanook @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
AND IT STARTED TO LOOK FAMILIAR TO ME… hZps://www.facebook.com/groups/BS3helpers/ @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
AND IT STARTED TO LOOK FAMILIAR WHAT’S THE USER TO ME… ECOSYSTEM? hZps://www.facebook.com/groups/BS3helpers/ ORGANISED NOT ‘DIGITAL’ 1ST @erioldoesdesign @ushahidi NOT ORGANISED LOOKING TO HELP @bathdigital OFFICIAL SERVICES #BDF2019 bathdigitalfestival.co.uk
STRUCTURAL INSIGHTS: OFFICIAL AND EMERGENCY RESPONSE SKEPTICISM. @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
MVP: WHAT QUESTIONS ARE WE ASKING? AND IT STARTED TO LOOK FAMILIAR TO ME… What are the deep moXvaXons for helping members of your community? ORGANISED NOT ‘DIGITAL’ 1ST What are the opportuniXes for our system to supplement / enhance those exisXng pracXces? How do helpers/requester miXgate risk to their safety? What are the micro decisions you make in a voluntary exchange? NOT ORGANISED LOOKING TO HELP How might we use ML/AI to semi-automate some of the fricXon points in response? @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
NEED! OFFER! NEED! A peer-to-peer, community led, needs assessment, matching, and recommendaXon system. @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
RESEARCH. DEV SCOPE. FUNDRAISING. DESIGN+DEV ITERATION X 5. FIELD WORK PREP. QA TESTING. IN COUNTRY ACTIVITY. REPORTING. @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
WHY NAIROBI, KENYA? @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
DISPATCHER PILOT: EVALUATIVE & FOUNDATIONAL @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
DISPATCHER PILOT: EXPLORATIVE & PROMOTIONAL @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk @ushahidi @BelFOSS #BelFOSS
PRODUCT INSIGHTS: WHAT ARE THE MICRO DECISIONS YOU MAKE IN A VOLUNTARY EXCHANGE? @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
PEOPLE INSIGHTS: SHARED AFFINITY GROUPS CREATE A FOUNDATION OF TRUST. @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
PRODUCT INSIGHTS: TONE, LANGUAGE, CHOICE AND CHAT HELP TO MITIGATE RISK. @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
PEOPLE INSIGHTS: CULTURAL DIFFERENCE IN NEEDS. BROAD STROKES ARE DANGEROUS. @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
PRODUCT INSIGHTS. WHAT IS MACHINE LEARNING AND AUTOMATION TO PEOPLE ? @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
PEOPLE INSIGHTS: YOUR ATTITUDE TO TRAUMA MATTERS. facebook.com/polycomdevelopmentproject @erioldoesdesign @ushahidi @bathdigital #BDF2019 bathdigitalfestival.co.uk
THANKS FOLKS. @erioldoesdesign eriol@ushahidi.com @ushahidi Ushahidi community channel: https://gitter.im/ushahidi/Community Ushahidi OSS repo https://github.com/ushahidi/platform
Thanks to our headline sponsor, category sponsors and partners #BDF2019 bathdigitalfestival.co.uk @bathdigital
…and to our festival supporters! #BDF2019 bathdigitalfestival.co.uk @bathdigital
