UX research and ethnographic design for humanitarian technology

UX research and ethnographic design for humanitarian technology. Peace building Crisis response http://bit.ly/LWD-BRS-EF-2020 @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Content warnings. Violence against women, the Manchester arena bombing, radicalisation of youth and terrorism, natural disasters, colonisation, racism, education/ social status prejudice. Some slides will have ‘No photos/copies please’. Please do not take photos/copies of these slides. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Hi, I’m Eriol. (Ehh-roll). They/Them pronouns. 10 years in digital product design & UX. 7 years in humanitarian sector 2 years in (FL)OSS. PhD student researching Humanitarian OSS + Design Designer at Open Food Network @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Helping people raise their voice and those who serve them to listen and respond better We were able to map all the health facilities in Kathmandu Valley before the earthquake, which will undoubtedly help the relief workers’ ability to deliver supplies and help save lives. A tool to help other teams reach each other everyday and in a crisis. On any device. No photos/copies please

developing countries, global south, emerging markets, third world, aid reliant, the next billion, new readers, socially excluded, migrant population, global margins, the west,economic peripheries, poor, sub-

Isooko. Peace Building + Tech. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Isooko’s aim “ Isooko explores the potential of digital technologies to support peace through testing and development in Rwanda and Kenya.” You can find more info at isooko.eu @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Dispatcher. Crisis Response + Tech. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Dispatcher’s aim “ Can technology help people create and maintain resilience in times of crisis? What kinds of technology aids rather than overwhelms? ” You can find more info at bit.ly/ush-dispatcher @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Why Rwanda and Kenya? “ Rwanda’s history with Genocide led to a number of social policies and projects that worked on peace. Kenya’s history of tribal/political conflict allow exploration into crisis. ” @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Grant funded activity is… …often restrictive, prescriptive and at it’s worst ‘proposal first’ instead of ‘human first’. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Academia ≠ Practice What works in the ‘lab’ doesn’t always work in the field. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Living Labs Methodology. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Public + Civil Society Orgs What works for public might not work for CSOs. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

‘Public’ User Journeys. Personas. Stakeholder mapping. Rapid prototyping. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

‘Civil Society Orgs’ (CSO’s) Defining peace. Understanding User Journeys and Personas. Tech tool demos. Impact mapping. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Flexibility within boundaries. Be willing to adapt activities for good reasons. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

‘Aid’ Language. Countries used to an ‘aid’ presence are ‘non-profit’ language proficient. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Working with trauma. Practice working with difficult subject matter allows better handling of it when witnessed. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

facebook.com/polycomdevelopmentproject Working with trauma in design activities. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign No photos/copies please

@erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign No photos/copies please

No photos/copies please @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

No photos/copies please

Homework* Think of a deeply upsetting event in your life and try to begin to ‘Journey map’ this event. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

• Very optional homework

How did we make sure we did this ethically? ~ Researchers went through the same process ~ Researchers examples built a compassionate connection ~ Attendees notified pre-workshop of subject matter ~ Psychological support on site ~ Confidentiality ~ Researchers were supported post workshop @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

No photos please Schooling your reaction @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Surprising subjects can arise. Many subjects come into play when conducting research: History, culture, politics, poverty. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Can I relate to you? ~ Race/Ethnicity ~ Perceived Gender/Sex ~ Social Status ~ Interest/Circumstance ~ Education @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

‘Deep ethnographic’ vs ‘dip-in, dip-out researcher’ @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

No photos please Deep ethnographic. Kathmandu living labs @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Team Rubicon UK and SARAID Community resilience team @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

‘Dip-in, Dip-out’ researcher. Dispatcher by Ushahidi. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

‘Dip-in, Dip-out’ researcher. Isooko public workshop. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Stay safety, stay healthy. Take burner phones, extra devices, do interviews in pairs or threes @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Doing your own field study in an emerging market. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Practice on your next holiday* ~ Community research online ~ Photography ~ Ask taxi drivers about your topic @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign *Optional. This activity may frustrate who you’re on holiday with

Read reports. Leaving no one behind: Lessons from the Kerala disasters https://www.preventionweb.net/publications/view/69992 The Mobile Economy Sub-Saharan Africa https://www.gsma.com/mobileeconomy/ @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Conferences + Events ~ Rightscon ~ Internet Freedom Festival ~ Mozfest ~ Peace tech labs ~ Tech4Good @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Good orgs to follow. ~ Electronic Frontier Foundation eff.org ~ AccessNow accessnow.org ~ Advocacy Assembly advocacyassembly.org ~ Centre for humanitarian data centre.humdata.org @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Books! @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign

Thanks folks. noti.st/eriolfox linkedin.com/in/eriolfox github.com/Erioldoesdesign medium.com/@EriolDoesDesign @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign