I have over 20 years of experience leading product design teams and transforming business challenges into user-centered solutions. Throughout my career, I’ve built and led UX teams, delivered multi-million dollar projects, coached, managed and mentored over 100 designers, helping them grow into leaders themselves. I’ve worked across industries, from financial institutions to government agencies, shaping user experiences that deliver both exceptional user value and measurable business outcomes. Over the past 20 years, I’ve been a design leader, a mentor, public speaker and writer, a product designer, an inventor, a consultant, a non-profit founder, a karate black belt and a loving father of two.
Creating serendipitous digital experiences is a holy grail for a lot of UX designers. How might we foster that magical feeling of giving people precisely what they need at the right time—even if they didn’t expect it?
It takes a lot of research, preparation, good information architecture and sometimes a good machine learning model—but it’s possible. I’ll talk about a framework to make that happen and use a few examples to illustrate how digital serendipity comes to life!
Evil by Design | Seattle Interactive Conference 2019 | October 2019 |
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Evil by Design | MidwestUX 2019 | October 2019 |
Evil by Design | Big Design 2019 | September 2019 |
Evil by Design | Agile2019 | August 2019 |
Evil by Design | UXPA Boston | May 2019 |
Evil by Design | FITC Toronto 2019 | April 2019 |
Evil by Design | IA Conference | March 2019 |
Evil by Design | Interaction 19 | February 2019 |
Evil by Design | FITC Amsterdam 2018 | February 2018 |
Panel: Game of Roles | Modev | June 2017 |
The Colors of Design Cultures | FITC Spotlight UX/UI 2017 | May 2017 |
The Colors of Design Cultures | FITC Toronto 2017 | April 2017 |
The Colors of Design Cultures | SXSW 2017 | March 2017 |
Jedi Principles of UI Animation | Web Unleashed 2016 | October 2016 |
Jedi Principles of UI Animation | FITC Spotlight UX 2016 | September 2016 |
Jedi Principles of UI Animation | RefreshDC | June 2016 |