When you design for interaction,
you’re creating abstract rules to take
unknown content and organize it in an
unknown medium for presentation to
unknown people who have largely
unknown personal contexts.
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There’s actually a much
deeper level of [empathy] that
you would call compassion.
What that means is that you
have genuine emotional
feeling for the struggles that
someone is going through
and you are spontaneously
moved to help them because
you feel them.”
Karen McGrane
“
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It never ceases to annoy me
to be unjustly accused of
something I am not doing.