Don't Be a Bystander, Be an Incident Commander

A presentation at DevOpsDays Amsterdam 2018 in June 2018 in Amsterdam, Netherlands by Rachael Byrne

Slide 1

Slide 1

Don’t be a bystander, be an Incident Commander Rachael Byrne

Slide 2

Slide 2

Something is broken! @b3rachael

Slide 3

Slide 3

@b3rachael

Slide 4

Slide 4

  1. Skills 2. Training @b3rachael

Slide 5

Slide 5

Major Incident Incident Response Incident Commander @b3rachael

Slide 6

Slide 6

Who can lead? @b3rachael

Slide 7

Slide 7

Slide 8

Slide 8

(spoiler, none are technical) @b3rachael

Slide 9

Slide 9

@b3rachael

Slide 10

Slide 10

  1. Process @b3rachael

Slide 11

Slide 11

  1. Communication @b3rachael

Slide 12

Slide 12

  1. Time management @b3rachael

Slide 13

Slide 13

  1. Listening @b3rachael

Slide 14

Slide 14

Incident Commander Skills

Process Communication Time management Listening @b3rachael

Slide 15

Slide 15

Inclusive Incident Response Training @b3rachael

Slide 16

Slide 16

Coordinate and delegate @b3rachael

Slide 17

Slide 17

Office Hours @b3rachael

Slide 18

Slide 18

Shadow @b3rachael

Slide 19

Slide 19

Scribe @b3rachael

Slide 20

Slide 20

Failure Friday @b3rachael

Slide 21

Slide 21

Reverse Shadow @b3rachael

Slide 22

Slide 22

Celebrate @b3rachael

Slide 23

Slide 23

Inclusive IC Training 1. Define the role 2. Office hours 3. Shadow 4. Scribe 5. Failure Friday 6. Reverse shadow @b3rachael

Slide 24

Slide 24

#DevOps @b3rachael

Slide 25

Slide 25

Thank you @b3rachael response.pagerduty.com