Don't Be a Bystander, Be an Incident Commander

A presentation at DevOpsDays Boston 2017 in September 2017 in Boston, MA, USA by Rachael Byrne

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Don’t be a bystander, be an Incident Commander Rachael Byrne

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Something is broken! @b3rachael

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@b3rachael

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  1. Skills 2. Training @b3rachael

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Major Incident Incident Response Incident Commander @b3rachael

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Who can lead? @b3rachael

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(spoiler, none are technical) @b3rachael

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@b3rachael

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  1. Process @b3rachael

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  1. Communication @b3rachael

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  1. Time management @b3rachael

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  1. Listening @b3rachael

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Incident Commander Skills

Process Communication Time management Listening @b3rachael

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Inclusive Incident Response Training @b3rachael

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Coordinate and delegate @b3rachael

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Office Hours @b3rachael

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Shadow @b3rachael

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Scribe @b3rachael

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Failure Friday @b3rachael

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Reverse Shadow @b3rachael

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Celebrate @b3rachael

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Inclusive IC Training 1. Define the role 2. Office hours 3. Shadow 4. Scribe 5. Failure Friday 6. Reverse shadow @b3rachael

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#DevOps @b3rachael

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Thank you @b3rachael response.pagerduty.com