Working in Babel: My Experiences in a Multilingual Workplace

A presentation at Booster Conference 2022 in March 2022 in Bergen, Norway by Areti Panou

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@unremarkableQA 2

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αστέρι star Stern @unremarkableQA 3

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My journey Hallo??? Γειά! Γειά! Hi! ¡Hola! 1979 2005 Γειά! 2009 Hi! ¡Hola! 2022 @unremarkableQA 4

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My experiences Learning Resources Understanding Users Work Relations @unremarkableQA 5

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My experiences Learning Resources Understanding Users Work Relations @unremarkableQA 6

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Taken by the Hubble telescope @unremarkableQA 7

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Edwin Hubble Hubble Law “…describes the effect by which objects in an expanding Universe move away from each other with a velocity proportionally related to their distance. “ 1929 - Proceedings of the National Academy of Sciences of the Untied States of America @unremarkableQA 8

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Georges Lemaître Edwin Hubble Hubble Law “…describes the effect by which objects in an expanding Universe move away from each other with a velocity proportionally related to their distance. “ 1929 - Proceedings of the National Academy of Sciences of the Untied States of America 1927 - Annales de la Société Scientifique de Bruxelles @unremarkableQA 9

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Edwin Hubble Hubble-Lemaître Law 2018 Georges Lemaître “…describes the effect by which objects in an expanding Universe move away from each other with a velocity proportionally related to their distance. “ 1929 - Proceedings of the National Academy of Sciences of the Untied States of America 1927 - Annales de la Société Scientifique de Bruxelles @unremarkableQA 10

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Blogs Conferences Books Learning Resources Social Media Podcasts @unremarkableQA 11

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Blogs Conferences Books Learning Resources Social Media Podcasts @unremarkableQA 12

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My experiences Learning Resources Understanding Users Work Relations @unremarkableQA 13

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Understanding your users’ problems @unremarkableQA 14

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Understanding your users’ problems @unremarkableQA 15

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Understanding your users’ problems @unremarkableQA 16

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Understanding your users’ problems @unremarkableQA 17

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Understanding your users’ problems @unremarkableQA 18

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Understanding your users’ problems @unremarkableQA 19

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My experiences Learning Resources Understanding Users Work Relations @unremarkableQA 20

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@unremarkableQA 21

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@unremarkableQA 22

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Can’t wait to see them in Jenkins I love code reviews as well! Let’s write more unit tests!!!! @unremarkableQA 23

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Can’t wait to ??? Jenkins ??? code reviews as well! Let’s ??? unit tests!!!! ????? @unremarkableQA 24

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Can’t wait to switch off Jenkins Let’s get rid of code reviews as well! Let’s stop writing unit tests!!!! ?!!#?! @unremarkableQA 25

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My experiences Learning Resources Understanding Users Work Relations @unremarkableQA 27

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Exchanging material with colleagues in multiple languages Starting small to better understand the context rather than the language Learning Resources Understanding Users Being mindful of people’s reactions when a new language is involved Work Relations @unremarkableQA 28

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Which one is better? One language Multiple languages @unremarkableQA 29

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Which one is better? Communication is easier Common ground Less discomfort One language Multiple languages Drilling down to details More diverse knowledge More thoughtful @unremarkableQA 30

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No right or wrong, just different Communication is easier Common ground Less discomfort One language Multiple languages Drilling down to details More diverse knowledge More thoughtful @unremarkableQA 31

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Thank you! Areti Panou – Product Owner Dev Tools, SAP SE https://unremarkabletester.com/

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References • Introduction to “User Story Mapping” by Jeff Patton • Edwin Hubble – Wikipedia • Georges Lemaître – Wikipedia • iau1812 — Press Release @unremarkableQA 33

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Attributions • Cover image by Pieter Bruegel the Elder - The Tower of Babel • Photos by • • • • • • • Susan Q Yin on Unsplash cottonbro from Pexels fauxels from Pexels Pixabay from Pexels Lachlan Ross from Pexels Jopwell from Pexels Sora Shimazaki from Pexels • Hubble Space Telescope by Nasa from rawpixel • Flag icons by www.freeflagicons.com • Icons created by Freepik - Flaticon @unremarkableQA 34