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The Art of Problem Solving*

A presentation at WPExeter in August 2019 in Exeter, UK by Ben Everard

The Art of Problem Solving * By Ben Everard

Ben, why the f *** are you talking about this?

Impact Opportunity Stress Time Reputation Enjoyment Money

Impact Opportunity Stress Time Reputation Enjoyment Money

Impact Opportunity Stress Time Reputation Enjoyment Money

This isn’t just for our work problems.

https://www.space.com/24835-spacesuit-water-leak-nasa-investigation.html

Brexit

1 2 3 4 5 Discover Understand Solve Report Share

1 2 3 4 5 Discover Understand Solve Report Share

Discover Proactively discover our problems.

Discover Embrace problems while they’re cheap to solve.

Discover Think about the future now, it’ll be an investment you had wished you’d made.

Discover Don’t hide from our problems.

Discover Document our problems.

Discover Prioritise our problems.

https://blog.ajsmart.com/how-to-prioritise-your-tasks-and-reduce-stress-at-work-acb352df3ec9

https://blog.ajsmart.com/how-to-prioritise-your-tasks-and-reduce-stress-at-work-acb352df3ec9

https://blog.ajsmart.com/how-to-prioritise-your-tasks-and-reduce-stress-at-work-acb352df3ec9

. t i b / / : s p t t h z z T i g S 2 / ly 👆 !

https://www.thesprintbook.com/

1 2 3 4 5 Discover Understand Solve Report Share

1 2 3 4 5 Discover Understand Solve Report Share

Understand Know the problem.

Problem Knowledge

Understand “Very little will cost you more than having to do something twice” https://youtu.be/JnlxXTbGwj4?t=1065

Understand Challenge assumptions Speak to users Use data Consult experts Ask questions etc… Challenge our biases

Understand Is this even a problem that needs solving?

Understand

1 2 3 4 5 Discover Understand Solve Report Share

“If I had more time, I would have written a shorter letter.” https://quoteinvestigator.com/2012/04/28/shorter-letter/

1 2 3 4 5 Discover Understand Solve Report Share

Solve Keep it simple!

Solve Layering complexity will either become a resource drain or a failure, pick one.

[5]

https://www.youtube.com/watch?v=F98lUtez3EU

Solve Test. Test. Test.

1 2 3 4 5 Discover Understand Solve Report Share

1 2 3 4 5 Discover Understand Solve Report Share

Report Things go wrong, and it’s important to be able report on what happened.

Report It’s a strength to report to a stakeholder how a problem occurred, not a weakness.

Report https://twitter.com/monzo/status/1149627021934206977

1 2 3 4 5 Discover Understand Solve Report Share

1 2 3 4 5 Discover Understand Solve Report Share

Share The problem is solved… are we done?

Share https://twitter.com/lurkmoophy/status/1090936204047142912

Share

1 2 3 4 5 Discover Understand Solve Report Share

1 2 3 4 5 Discover Understand Solve Report Share

Impact Opportunity Stress Time Reputation Enjoyment Money

Thanks, sincerely. @_beneverard noti.st/beneverard

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