A presentation at FITC in in Toronto, ON, Canada by Bermon Painter
Projects are easy.
People are hard.
@bermonpainter
|
#FITCToronto
Projects are Easy. People are Hard. Understanding people. Dealing with other people effectively. Dealing with yourself. 1 2 3
Frederick Taylor
Scientific Management Reward good behavior Punish bad behavior 1 2
Work, consists mainly of simple, not particularly interesting tasks. The only way to get people to do them is to incentivize them properly and monitor them carefully. “ “
Edward Deci
Self Determination Theory Humans are inherently proactive with their potential Humans have an inherent tendency toward growth Optimal development and actions are inherent in humans but they don't happen automatically 1 2 3
The Results
GROUP A GROUP B DAY 1 DAY 2 DAY 3 No Pay No Pay
The Results
GROUP A GROUP B DAY 1 DAY 2 DAY 3 No Pay No Pay $1/ea No Pay
The Results
GROUP A GROUP B DAY 1 DAY 2 DAY 3 No Pay No Pay $1/ea No Pay No Pay No Pay
Human beings have an inherit
tendency to seek out novelty and
challenges, to extend and exercise
their capacities, to explore,
and to learn.
“
“
Jared Spool
Dealing with Other People
It is self-evident that people are neither fully rational nor completely selfish, and that their tastes are anything but stable. “ “ – Daniel Kahneman
Passive Aggressive
Task People
Passive Aggressive People Task
Passive Aggressive People Task Perfectionist
Passive Aggressive People Task Controlling
Passive Aggressive People Task Approval Seeker
Passive Aggressive People Task Attention Getter
Passive Aggressive People Task Perfectionist Controlling Approval Seeker Attention Getter
Passive People Task Perfectionist Controlling Approval Seeker Attention Getter Be: • Thorough • Accurate Offer • Minimal risk • Time
Passive People Task Perfectionist Controlling Approval Seeker Attention Getter Be: • Concerted • Honest Offer • Assurance • Fairness
Aggressive People Task Perfectionist Controlling Approval Seeker Attention Getter Be: • Credible • Competent Offer • Bottom line options • Autonomy
Aggressive People Task Perfectionist Controlling Approval Seeker Attention Getter Be: • Confident • Admiring Offer • Many options • Creativity
Passive Aggressive People Task Perfectionist Controlling Approval Seeker Attention Getter
Dealing with Other People Active listening Tone Mirroring 1 2 3 4 5 6 Labeling Paraphrasing “No”
Dealing with Other People Active listening Tone Mirroring 1 2 3 4 5 6 Labeling Paraphrasing “No”
Dealing with Other People Active listening Tone Mirroring 1 2 3 4 5 6 Labeling Paraphrasing “No”
Dealing with Other People Active listening Tone Mirroring 1 2 3 4 5 6 Labeling Paraphrasing “No”
Dealing with Other People Active listening Tone Mirroring 1 2 3 4 5 6 Labeling Paraphrasing “No”
Dealing with Other People Active listening Tone Mirroring 1 2 3 4 5 6 Labeling Paraphrasing “No”
Dealing with Other People Active listening Tone Mirroring 1 2 3 4 5 6 Labeling Paraphrasing “No”
The single biggest problem in communication is the allusion that is has taken place. “ “ – George Bernard Shaw
Dealing with Yourself
Marcus Aurelius
Begin each day by telling yourself: Today I shall be meeting with interference, ingratitude, insolence, disloyalty, ill-will, and selfishness— all of them due to the offenders’ ignorance of what is good or evil. “ “
You are unhappy because you’re insatiable. 1
1 Embrace whatever life you happen to be living. You are unhappy because you’re insatiable.
Some things are up to you and some are not. 2
2 Trichotomy of control. Some things are up to you and some are not.
Others can be the source of your greatest delights or negative emotions. 3
3 Don’t confuse what’s valuable. Others can be the source of your greatest delights or negative emotions.
You can’t avoid dealing with annoying people. 4
4 Your primary function is to be rational. Your secondary function is to be social. You can’t avoid dealing with annoying people.
“This mortal life endures
but a moment…”
5
In other words,
you’ll be dead soon.
5
“This mortal life endures but a moment…”
The art of living is more like wrestling than dancing. “ “
Fin.
@bermonpainter
|
#FITCToronto
Somewhere, a project is failing. It may be your project and you aren’t even aware yet. More than likely the project isn’t failing because it’s difficult, or the budget ran out, or because there wasn’t a market fit. The project is failing because of people. People are anything but stable and introduce communication problems, staffing problems, politics, disenchantment with the client or stakeholders, and often result in lack of motivation on projects. It doesn’t matter what methodology you use to scope, design, and implement a project if you’re unable to deal with the underlying people issues because people are hard and people are what cause project failures.
Five Things Audience Members Will Learn:
for free. You
can too.