Failing to Learn vs Learning to Fail

A presentation at DevOpsDays Amsterdam in June 2024 in Amsterdam, Netherlands by Sasha Czarkowski (Rosenbaum)

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Failing to Learn vs. Learning to Fail Sasha Czarkowski (Rosenbaum) @DivineOps COPYRIGHT 2024. ALL RIGHTS RESERVED.

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Sasha Czarkowski (Rosenbaum) @DivineOps Dev Ops Product Tech Sales Management Consulting

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Ergonautic Stop Chasing Buzzwords Start Working Better @ergonauticly COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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You can learn new things, but you can’t really change how intelligent you are. 0% Sasha Czarkowski 100% COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Do you call yourself lazy? Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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“We cannot teach another person directly: we can only facilitate learning” - Carl Rogers

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Why are you on stage, Sasha? Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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When the student is ready, the teacher will appear - Fake Buddha Quote

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Resources Sasha Czarkowski www.ergonautic.ly

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Personal Story @ergonauticly COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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Biology Sasha Czarkowski Computer Science COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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68 94 Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED.

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Obviously, I need to study harder! Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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Well, this sucks, so… Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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This was classic Fixed Mindset Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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COPYRIGHT 2024. ALL RIGHTS RESERVED.

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Fixed Mindset Growth Mindset You can learn new things, but you can’t really change how intelligent you are. You can always substantially change how intelligent you are. Sasha Czarkowski www.ergonautic.ly

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Mindset Growth Fixed Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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Intelligence Mindset Physical ability Creative ability Personality Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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“Fortunately, most children learn to walk before they can be told how to…” - Timothy Gallwey Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Wait, hold on… Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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What about talent? Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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10,000 hour rule Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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Deliberate practice involves feedback and modification of efforts in response to that feedback. - Anders Ericsson Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Kind vs Wicked learning domains Presence or absence of immediate and accurate feedback - Robin M. Hogarth Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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Your starting point matters, but Effort and Feedback are the key Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Fixed Mindset Growth Mindset Inborn Abilities Effort and Feedback Sasha Czarkowski www.ergonautic.ly

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Assuming that you cannot exceed your inborn abilities is a highly limiting belief Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Suffer while proving yourself or Enjoy while improving yourself Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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The stories we tell ourselves COPYRIGHT 2024. ALL RIGHTS RESERVED.

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I am Lazy COPYRIGHT 2024. ALL RIGHTS RESERVED.

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My children are Lazy COPYRIGHT 2024. ALL RIGHTS RESERVED.

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My employees are Lazy COPYRIGHT 2024. ALL RIGHTS RESERVED.

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Are you Lazy? COPYRIGHT 2024. ALL RIGHTS RESERVED.

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You are NOT a cat! COPYRIGHT 2024. ALL RIGHTS RESERVED.

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People are born with intrinsic motivation, selfesteem, dignity, curiosity to learn, joy in learning. - W. Edwards Deming

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@dinoman_j

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Why are we procrastinating? Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Fear Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Fear is the enemy of learning Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Threat to Self is the enemy of learning Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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“The educational system which most effectively promotes significant learning is one in which threat to the self, as learner, is reduced to a minimum.” - Carl Rogers

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The true challenge: The game is rigged against us Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Our schools are excellent at reinforcing Fixed Mindset Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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We constantly evaluate and classify students Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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The IQ test was designed by Alfred Binet as a measure of progress Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Praise Ability Effort Informational Feedback Source: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6176062/ @ergonauticly COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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Our hero stories erase all mention of effort Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Effort Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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Fixed Mindset ”…effort is a bad thing. It, like failure, means you’re not smart or talented. If you were, you wouldn’t need effort.” - Carol Dweck. Mindset. Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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@dinoman_j

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“The idea of trying and still failing of leaving yourself without excuses is the worst fear within the fixed mindset” - Carol Dweck. Mindset. Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Self-handicapping Creating or reporting performance obstacles to provide excuses for failure that don’t threaten self-worth Source: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6176062/

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Organizational Learning @ergonauticly COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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“No organizational learning can take place without individual learning and learning from the developments in the environment. The organization has the power to encourage or discourage individual learning, and to learn from or to ignore developments in the environment.” Source: The analysing of Marsick and Watkins Theory in Comparison with other Learning Theories

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All learning requires vulnerability Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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COPYRIGHT 2023. ALL RIGHTS RESERVED.

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“Smart people don’t learn… because they have too much invested in proving what they know and avoiding being seen as not knowing.” - Chris Argyris COPYRIGHT 2023. ALL RIGHTS RESERVED.

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Threat to Self is the enemy of learning Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Our organizations are invested in “saving face” Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Theory of Action The way the organization selects strategies to achieve objectives. Source: Chris Argyris. Action science and organizational learning. Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Model 1 Theory of Action 1. Achieve the purposes as I perceive them ○ Opinion-based objectives 2. Maximize winning, minimize loosing ○ Maximize control 3. Minimize eliciting negative feelings ○ Save face for yourself and others 4. Emphasize rationality ○ Prove achieving defined objectives Source: Chris Argyris. Action science and organizational learning.

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Model 1 Values Summarized Make sure the collected data confirms the highest paid person opinion (HIPPO) Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Mistakes Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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Google Research on Effective Teams 250 inputs 200 teams 35 statistical models Source: https://www.thinkwithgoogle.com/intl/en-emea/consumer-insights/consumer-trends/five-dynamics-effective-team/

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Psychological Safety Team’s shared belief that it’s OK to take risks, to express ideas and concerns, to speak up with questions, and to admit mistakes Source: https://www.thinkwithgoogle.com/intl/en-emea/consumer-insights/consumer-trends/five-dynamics-effective-team/

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Fear is the enemy of learning Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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“What does it mean for an organization to learn? The learning is embedded in the organizational network in the same way the human learning is embedded in the connections between neurons.” — Jabe Bloom Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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How do we get there? @ergonauticly COPYRIGHT 2023. ALL RIGHTS RESERVED. www.ergonautic.ly

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“Cognitive” learning Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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If knowledge was all it took, we’d all have six pack abs. Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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EQ skills require practice Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Results Match Results Mismatch Actions React Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Single Loop www.ergonautic.ly

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Single loop learning Sasha Czarkowski COPYRIGHT 2023. ALL RIGHTS RESERVED. www.ergonautic.ly

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Results Match Assumptions Results Mismatch Actions React Reflect Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Single Loop Double Loop www.ergonautic.ly

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Double loop learning Sasha Czarkowski COPYRIGHT 2023. ALL RIGHTS RESERVED. www.ergonautic.ly

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Results Match Assumptions Results Mismatch Actions React Reflect Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Single Loop Double Loop www.ergonautic.ly

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Take the ego out of the equation Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Model 2 Theory of Action 1. Valid, testable information ○ Hypothesis-driven experiments 2. Free and informed choice ○ Joint tasks control 3. Internal commitment to the choice and constant monitoring of the implementation ○ Learning-oriented norms Source: Chris Argyris. Action science and organizational learning.

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Model 2 Values Summarized Create a testable hypothesis and monitor the implementation to prove or disprove it Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Source: https://www.thoughtworks.com/insights/articles/how-implement-hypothesis-driven-development, 2014

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Popular Perception of Culture Change Assumptions Sasha Czarkowski Values COPYRIGHT 2023. ALL RIGHTS RESERVED. Artifacts (behavior) www.ergonautic.ly

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Culture Change (Schein) Artifacts (behavior) Sasha Czarkowski Values COPYRIGHT 2023. ALL RIGHTS RESERVED. Assumptions www.ergonautic.ly

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“Anyone wanting to change a culture needs to define the actions and behaviors they desire, then design the work processes that are necessary to reinforce those behaviors.” - John Shook, MIT Sloan Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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Organizational Intelligence @ergonauticly COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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All systems are sociotechnical Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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COPYRIGHT 2024. ALL RIGHTS RESERVED.

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“Enjoyment appears at the boundary between boredom and anxiety, when the challenges are just balanced with the person’s capacity to act.” ― Mihaly Csikszentmihalyi COPYRIGHT 2024. ALL RIGHTS RESERVED.

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Ironies of GenAI Creator => Curator Source: https://arxiv.org/abs/2402.11364v1

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Fear is the enemy of learning Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Threat to Self is the enemy of learning Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Suffer while proving yourself Or Enjoy while improving yourself Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Thank you! Sasha Czarkowski (Rosenbaum) COPYRIGHT 2023. ALL RIGHTS RESERVED.