Admitting that hard problems are hard - Vitoria 2020

A presentation at DevOpsDays Vitoria in February 2020 in Vitoria, Vitória - State of Espírito Santo, Brazil by Sasha Rosenbaum

Slide 1

Slide 1

Admitting that hard problems are hard SASHA ROSENBAUM

Slide 2

Slide 2

@DivineOps Feb 8th, 2020 #DevOpsDays Vitoria

Slide 3

Slide 3

Feb 8th, 2020 #DevOpsDays Vitoria

Slide 4

Slide 4

It’s a bright Monday morning Feb 8th, 2020 #DevOpsDays Vitoria

Slide 5

Slide 5

You have been tasked with building a website Feb 8th, 2020 #DevOpsDays Vitoria

Slide 6

Slide 6

Here comes your CTO Feb 8th, 2020 #DevOpsDays Vitoria

Slide 7

Slide 7

With an idea! Feb 8th, 2020 #DevOpsDays Vitoria

Slide 8

Slide 8

Feb 8th, 2020 #DevOpsDays Vitoria

Slide 9

Slide 9

  • Hey, I don’t understand… - Why do we need all this?! Feb 8th, 2020 #DevOpsDays Vitoria

Slide 10

Slide 10

Are you saying that YOU don’t understand this? Feb 8th, 2020 #DevOpsDays Vitoria

Slide 11

Slide 11

Feb 8th, 2020 #DevOpsDays Vitoria

Slide 12

Slide 12

Feb 8th, 2020 #DevOpsDays Vitoria

Slide 13

Slide 13

Feb 8th, 2020 #DevOpsDays Vitoria

Slide 14

Slide 14

DevOps is not a title! Feb 8th, 2020 #DevOpsDays Vitoria

Slide 15

Slide 15

Having a DevOps Engineer in your title adds 20-30% to your salary DevOpsDays #PayTalk Feb 8th, 2020 #DevOpsDays Vitoria

Slide 16

Slide 16

SRE – Site Reliability Engineering Feb 8th, 2020 #DevOpsDays Vitoria

Slide 17

Slide 17

Feb 8th, 2020 #DevOpsDays Vitoria

Slide 18

Slide 18

Resume driven development Feb 8th, 2020 #DevOpsDays Vitoria

Slide 19

Slide 19

C-level executive vocabulary vCloud vDevOps vAgile vDigital Transformation Feb 8th, 2020 #DevOpsDays Vitoria

Slide 20

Slide 20

Wall Street Journal Buzzwords Generator Feb 8th, 2020 #DevOpsDays Vitoria

Slide 21

Slide 21

Feb 8th, 2020 #DevOpsDays Vitoria

Slide 22

Slide 22

This stuff is easy! Feb 8th, 2020 #DevOpsDays Vitoria

Slide 23

Slide 23

Feb 8th, 2020 #DevOpsDays Vitoria

Slide 24

Slide 24

We should stop pretending that vDistributed systems are easy vPeople can be available 24/7 vUnicorn companies don’t have technical debt vThat new product will solve all of your problems Feb 8th, 2020 #DevOpsDays Vitoria

Slide 25

Slide 25

“If you can’t explain it to a six-year-old, you don’t understand it yourself.” Albert Einstein Feb 8th, 2020 #DevOpsDays Vitoria

Slide 26

Slide 26

Feb 8th, 2020 #DevOpsDays Vitoria

Slide 27

Slide 27

Feb 8th, 2020 #DevOpsDays Vitoria

Slide 28

Slide 28

The intro slide Sasha Rosenbaum Sr. Program Manager @GitHub @DivineOps Feb 8th, 2020 #DevOpsDays Vitoria

Slide 29

Slide 29

Computer Science Top 20 CS department in the world • • • • System Administrator for IAF R&D Software Engineer Azure Consultant Cloud Solution Architect https://www.linkedin.com/in/sasha-rosenbaum/ Feb 8th, 2020 #DevOpsDays Vitoria

Slide 30

Slide 30

Why am I reciting my resume? Feb 8th, 2020 #DevOpsDays Vitoria

Slide 31

Slide 31

  • You must be marketing! Feb 8th, 2020 #DevOpsDays Vitoria

Slide 32

Slide 32

  • There is absolutely nothing wrong with marketing! Feb 8th, 2020 #DevOpsDays Vitoria

Slide 33

Slide 33

We use heuristics to navigate the world Feb 8th, 2020 #DevOpsDays Vitoria

Slide 34

Slide 34

Feb 8th, 2020 #DevOpsDays Vitoria

Slide 35

Slide 35

  1. Our current stereotypes suck 2. Stereotypes are self-perpetuating Feb 8th, 2020 #DevOpsDays Vitoria

Slide 36

Slide 36

Studies in 2012 and 2015 in the US Same resume with a male (vs female) name was 6-14% more likely to get an interview. The resumes with white-sounding names spurred 50% more callbacks than the ones with black-sounding names. Feb 8th, 2020 #DevOpsDays Vitoria

Slide 37

Slide 37

Study in 2017 in the US Women were 1.4 times more likely to receive critical subjective feedback. Women got less constructively critical feedback. Women’s performance was more likely to be attributed to characteristics such as luck or their ability to spend long hours in the office. Feb 8th, 2020 #DevOpsDays Vitoria

Slide 38

Slide 38

Feb 8th, 2020 #DevOpsDays Vitoria

Slide 39

Slide 39

Feb 8th, 2020 #DevOpsDays Vitoria

Slide 40

Slide 40

The cost is much higher for vWomen vPeople of color vJunior Engineers Feb 8th, 2020 #DevOpsDays Vitoria

Slide 41

Slide 41

We have a “bucket” for you no matter who you are Feb 8th, 2020 #DevOpsDays Vitoria

Slide 42

Slide 42

“Boys don’t cry” Feb 8th, 2020 #DevOpsDays Vitoria

Slide 43

Slide 43

“Gender is a race in which some of the runners compete only for the bronze medal.” Yuval Harari. Sapiens Feb 8th, 2020 #DevOpsDays Vitoria

Slide 44

Slide 44

12,000 years Feb 8th, 2020 #DevOpsDays Vitoria

Slide 45

Slide 45

Are we doomed to repeat history? Feb 8th, 2020 #DevOpsDays Vitoria

Slide 46

Slide 46

Feb 8th, 2020 #DevOpsDays Vitoria

Slide 47

Slide 47

But I am not like that!!! Feb 8th, 2020 #DevOpsDays Vitoria

Slide 48

Slide 48

Well then, you probably aren’t human Feb 8th, 2020 #DevOpsDays Vitoria

Slide 49

Slide 49

Feb 8th, 2020 #DevOpsDays Vitoria

Slide 50

Slide 50

Result: I am moderately biased against career women Feb 8th, 2020 #DevOpsDays Vitoria

Slide 51

Slide 51

Bias is a property of information Feb 8th, 2020 #DevOpsDays Vitoria

Slide 52

Slide 52

Machine Learning algorithms are based on statistical data => They perpetuate existing biases Feb 8th, 2020 #DevOpsDays Vitoria

Slide 53

Slide 53

Are we doomed to repeat history? Feb 8th, 2020 #DevOpsDays Vitoria

Slide 54

Slide 54

Feb 8th, 2020 #DevOpsDays Vitoria

Slide 55

Slide 55

Feb 8th, 2020 #DevOpsDays Vitoria

Slide 56

Slide 56

Feb 8th, 2020 #DevOpsDays Vitoria

Slide 57

Slide 57

Feb 8th, 2020 #DevOpsDays Vitoria

Slide 58

Slide 58

Why speak up? Feb 8th, 2020 #DevOpsDays Vitoria

Slide 59

Slide 59

Making decisions without considering their consequences is dangerous Feb 8th, 2020 #DevOpsDays Vitoria

Slide 60

Slide 60

Complexity isn’t free Feb 8th, 2020 #DevOpsDays Vitoria

Slide 61

Slide 61

Costs of complexity https://abstrusegoose.com/432 vTime to learn vTime to build vCost of Maintenance vChances of failure Feb 8th, 2020 #DevOpsDays Vitoria

Slide 62

Slide 62

Software is eating the world Car Criminal Justice Plane Elections Dating Life Mortgage Feb 8th, 2020 #DevOpsDays Vitoria

Slide 63

Slide 63

Software rules everything around me Paraphrased Wu-Tang Clan Feb 8th, 2020 #DevOpsDays Vitoria

Slide 64

Slide 64

Software is made for all people by all people Feb 8th, 2020 #DevOpsDays Vitoria

Slide 65

Slide 65

Making space for diverse opinions matters! Feb 8th, 2020 #DevOpsDays Vitoria

Slide 66

Slide 66

But the business doesn’t care! Feb 8th, 2020 #DevOpsDays Vitoria

Slide 67

Slide 67

Cash rules everything around me Wu-Tang Clan Feb 8th, 2020 #DevOpsDays Vitoria

Slide 68

Slide 68

Money Feb 8th, 2020 #DevOpsDays Vitoria

Slide 69

Slide 69

Productivity Feb 8th, 2020 #DevOpsDays Vitoria

Slide 70

Slide 70

Building Effective Teams (Google Study) Background? Personality types? Skills? Feb 8th, 2020 #DevOpsDays Vitoria

Slide 71

Slide 71

Building Effective Teams (Google Study) Background Personality types Skills => Psychological Safety Feb 8th, 2020 #DevOpsDays Vitoria

Slide 72

Slide 72

Psychological safety A belief that a team is safe for risk taking in the face of being seen as ignorant, incompetent, negative, or disruptive. Feb 8th, 2020 #DevOpsDays Vitoria

Slide 73

Slide 73

Psychological Safety Feeling confident that no one on the team will embarrass or punish anyone else for admitting a mistake, asking a question, or offering a new idea. Feb 8th, 2020 #DevOpsDays Vitoria

Slide 74

Slide 74

How many of you have that? Feb 8th, 2020 #DevOpsDays Vitoria

Slide 75

Slide 75

How many of you experience or remember not having that? Feb 8th, 2020 #DevOpsDays Vitoria

Slide 76

Slide 76

Psychological safety doesn’t just happen Feb 8th, 2020 #DevOpsDays Vitoria

Slide 77

Slide 77

As a leader, remember Feb 8th, 2020 #DevOpsDays Vitoria

Slide 78

Slide 78

Make it safe to express opinions Feb 8th, 2020 #DevOpsDays Vitoria

Slide 79

Slide 79

Make it safe to admit mistakes Feb 8th, 2020 #DevOpsDays Vitoria

Slide 80

Slide 80

Blameless Feb 8th, 2020 #DevOpsDays Vitoria

Slide 81

Slide 81

Lead by example Feb 8th, 2020 #DevOpsDays Vitoria

Slide 82

Slide 82

Remember!!! Feb 8th, 2020 #DevOpsDays Vitoria

Slide 83

Slide 83

You don’t know everything Feb 8th, 2020 #DevOpsDays Vitoria

Slide 84

Slide 84

And that’s OK! Feb 8th, 2020 #DevOpsDays Vitoria

Slide 85

Slide 85

You are here to IMPROVE not to PROVE yourself Feb 8th, 2020 #DevOpsDays Vitoria

Slide 86

Slide 86

Feb 8th, 2020 #DevOpsDays Vitoria

Slide 87

Slide 87

None of this is easy Feb 8th, 2020 #DevOpsDays Vitoria

Slide 88

Slide 88

But it is worth it! Feb 8th, 2020 #DevOpsDays Vitoria

Slide 89

Slide 89

We don’t have to repeat history!!! Feb 8th, 2020 #DevOpsDays Vitoria

Slide 90

Slide 90

Thank You! @DivineOps Feb 8th, 2020 #DevOpsDays Vitoria

Slide 91

Slide 91

Resources https://rework.withgoogle.com/print/guides/5721312655835136/ https://www.news.com.au/finance/work/careers/the-same-resume-with-differentnames-nets-different-results/news-story/a2a182fb4570e948c27ce63139ee66b1 https://www.politifact.com/punditfact/statements/2015/mar/15/jalen-ross/blackname-resume-50-percent-less-likely-get-respo/ https://www.technion.ac.il/en/2016/08/technion-ranked-top-in-israel-69thworldwide/ https://www.amazon.com/Mindset-New-Psychology-Success-dpB07N48NM33/dp/B07N48NM33/ http://projects.wsj.com/buzzwords2014 Feb 8th, 2020 #DevOpsDays Vitoria

Slide 92

Slide 92

Resources https://implicit.harvard.edu/implicit/selectatest.html https://hbr.org/2017/04/how-gender-bias-corrupts-performance-reviews-and-whatto-do-about-it Feb 8th, 2020 #DevOpsDays Vitoria