Admitting that hard problems are hard - Vitoria 2020

Admitting that hard problems are hard SASHA ROSENBAUM

@DivineOps Feb 8th, 2020 #DevOpsDays Vitoria

Feb 8th, 2020 #DevOpsDays Vitoria

It’s a bright Monday morning Feb 8th, 2020 #DevOpsDays Vitoria

You have been tasked with building a website Feb 8th, 2020 #DevOpsDays Vitoria

Here comes your CTO Feb 8th, 2020 #DevOpsDays Vitoria

With an idea! Feb 8th, 2020 #DevOpsDays Vitoria

Feb 8th, 2020 #DevOpsDays Vitoria

• Hey, I don’t understand… - Why do we need all this?! Feb 8th, 2020 #DevOpsDays Vitoria

Are you saying that YOU don’t understand this? Feb 8th, 2020 #DevOpsDays Vitoria

Feb 8th, 2020 #DevOpsDays Vitoria

Feb 8th, 2020 #DevOpsDays Vitoria

Feb 8th, 2020 #DevOpsDays Vitoria

DevOps is not a title! Feb 8th, 2020 #DevOpsDays Vitoria

Having a DevOps Engineer in your title adds 20-30% to your salary DevOpsDays #PayTalk Feb 8th, 2020 #DevOpsDays Vitoria

SRE – Site Reliability Engineering Feb 8th, 2020 #DevOpsDays Vitoria

Feb 8th, 2020 #DevOpsDays Vitoria

Resume driven development Feb 8th, 2020 #DevOpsDays Vitoria

C-level executive vocabulary vCloud vDevOps vAgile vDigital Transformation Feb 8th, 2020 #DevOpsDays Vitoria

Wall Street Journal Buzzwords Generator Feb 8th, 2020 #DevOpsDays Vitoria

Feb 8th, 2020 #DevOpsDays Vitoria

This stuff is easy! Feb 8th, 2020 #DevOpsDays Vitoria

Feb 8th, 2020 #DevOpsDays Vitoria

We should stop pretending that vDistributed systems are easy vPeople can be available 24/7 vUnicorn companies don’t have technical debt vThat new product will solve all of your problems Feb 8th, 2020 #DevOpsDays Vitoria

“If you can’t explain it to a six-year-old, you don’t understand it yourself.” Albert Einstein Feb 8th, 2020 #DevOpsDays Vitoria

Feb 8th, 2020 #DevOpsDays Vitoria

Feb 8th, 2020 #DevOpsDays Vitoria

The intro slide Sasha Rosenbaum Sr. Program Manager @GitHub @DivineOps Feb 8th, 2020 #DevOpsDays Vitoria

Computer Science Top 20 CS department in the world • • • • System Administrator for IAF R&D Software Engineer Azure Consultant Cloud Solution Architect https://www.linkedin.com/in/sasha-rosenbaum/ Feb 8th, 2020 #DevOpsDays Vitoria

Why am I reciting my resume? Feb 8th, 2020 #DevOpsDays Vitoria

• You must be marketing! Feb 8th, 2020 #DevOpsDays Vitoria

• There is absolutely nothing wrong with marketing! Feb 8th, 2020 #DevOpsDays Vitoria

We use heuristics to navigate the world Feb 8th, 2020 #DevOpsDays Vitoria

Feb 8th, 2020 #DevOpsDays Vitoria

1. Our current stereotypes suck 2. Stereotypes are self-perpetuating Feb 8th, 2020 #DevOpsDays Vitoria

Studies in 2012 and 2015 in the US Same resume with a male (vs female) name was 6-14% more likely to get an interview. The resumes with white-sounding names spurred 50% more callbacks than the ones with black-sounding names. Feb 8th, 2020 #DevOpsDays Vitoria

Study in 2017 in the US Women were 1.4 times more likely to receive critical subjective feedback. Women got less constructively critical feedback. Women’s performance was more likely to be attributed to characteristics such as luck or their ability to spend long hours in the office. Feb 8th, 2020 #DevOpsDays Vitoria

Feb 8th, 2020 #DevOpsDays Vitoria

Feb 8th, 2020 #DevOpsDays Vitoria

The cost is much higher for vWomen vPeople of color vJunior Engineers Feb 8th, 2020 #DevOpsDays Vitoria

We have a “bucket” for you no matter who you are Feb 8th, 2020 #DevOpsDays Vitoria

“Boys don’t cry” Feb 8th, 2020 #DevOpsDays Vitoria

“Gender is a race in which some of the runners compete only for the bronze medal.” Yuval Harari. Sapiens Feb 8th, 2020 #DevOpsDays Vitoria

12,000 years Feb 8th, 2020 #DevOpsDays Vitoria

Are we doomed to repeat history? Feb 8th, 2020 #DevOpsDays Vitoria

Feb 8th, 2020 #DevOpsDays Vitoria

But I am not like that!!! Feb 8th, 2020 #DevOpsDays Vitoria

Well then, you probably aren’t human Feb 8th, 2020 #DevOpsDays Vitoria

Feb 8th, 2020 #DevOpsDays Vitoria

Result: I am moderately biased against career women Feb 8th, 2020 #DevOpsDays Vitoria

Bias is a property of information Feb 8th, 2020 #DevOpsDays Vitoria

Machine Learning algorithms are based on statistical data => They perpetuate existing biases Feb 8th, 2020 #DevOpsDays Vitoria

Are we doomed to repeat history? Feb 8th, 2020 #DevOpsDays Vitoria

Feb 8th, 2020 #DevOpsDays Vitoria

Feb 8th, 2020 #DevOpsDays Vitoria

Feb 8th, 2020 #DevOpsDays Vitoria

Feb 8th, 2020 #DevOpsDays Vitoria

Why speak up? Feb 8th, 2020 #DevOpsDays Vitoria

Making decisions without considering their consequences is dangerous Feb 8th, 2020 #DevOpsDays Vitoria

Complexity isn’t free Feb 8th, 2020 #DevOpsDays Vitoria

Costs of complexity https://abstrusegoose.com/432 vTime to learn vTime to build vCost of Maintenance vChances of failure Feb 8th, 2020 #DevOpsDays Vitoria

Software is eating the world Car Criminal Justice Plane Elections Dating Life Mortgage Feb 8th, 2020 #DevOpsDays Vitoria

Software rules everything around me Paraphrased Wu-Tang Clan Feb 8th, 2020 #DevOpsDays Vitoria

Software is made for all people by all people Feb 8th, 2020 #DevOpsDays Vitoria

Making space for diverse opinions matters! Feb 8th, 2020 #DevOpsDays Vitoria

But the business doesn’t care! Feb 8th, 2020 #DevOpsDays Vitoria

Cash rules everything around me Wu-Tang Clan Feb 8th, 2020 #DevOpsDays Vitoria

Money Feb 8th, 2020 #DevOpsDays Vitoria

Productivity Feb 8th, 2020 #DevOpsDays Vitoria

Building Effective Teams (Google Study) Background? Personality types? Skills? Feb 8th, 2020 #DevOpsDays Vitoria

Building Effective Teams (Google Study) Background Personality types Skills => Psychological Safety Feb 8th, 2020 #DevOpsDays Vitoria

Psychological safety A belief that a team is safe for risk taking in the face of being seen as ignorant, incompetent, negative, or disruptive. Feb 8th, 2020 #DevOpsDays Vitoria

Psychological Safety Feeling confident that no one on the team will embarrass or punish anyone else for admitting a mistake, asking a question, or offering a new idea. Feb 8th, 2020 #DevOpsDays Vitoria

How many of you have that? Feb 8th, 2020 #DevOpsDays Vitoria

How many of you experience or remember not having that? Feb 8th, 2020 #DevOpsDays Vitoria

Psychological safety doesn’t just happen Feb 8th, 2020 #DevOpsDays Vitoria

As a leader, remember Feb 8th, 2020 #DevOpsDays Vitoria

Make it safe to express opinions Feb 8th, 2020 #DevOpsDays Vitoria

Make it safe to admit mistakes Feb 8th, 2020 #DevOpsDays Vitoria

Blameless Feb 8th, 2020 #DevOpsDays Vitoria

Lead by example Feb 8th, 2020 #DevOpsDays Vitoria

Remember!!! Feb 8th, 2020 #DevOpsDays Vitoria

You don’t know everything Feb 8th, 2020 #DevOpsDays Vitoria

And that’s OK! Feb 8th, 2020 #DevOpsDays Vitoria

You are here to IMPROVE not to PROVE yourself Feb 8th, 2020 #DevOpsDays Vitoria

Feb 8th, 2020 #DevOpsDays Vitoria

None of this is easy Feb 8th, 2020 #DevOpsDays Vitoria

But it is worth it! Feb 8th, 2020 #DevOpsDays Vitoria

We don’t have to repeat history!!! Feb 8th, 2020 #DevOpsDays Vitoria

Thank You! @DivineOps Feb 8th, 2020 #DevOpsDays Vitoria

Resources https://rework.withgoogle.com/print/guides/5721312655835136/ https://www.news.com.au/finance/work/careers/the-same-resume-with-differentnames-nets-different-results/news-story/a2a182fb4570e948c27ce63139ee66b1 https://www.politifact.com/punditfact/statements/2015/mar/15/jalen-ross/blackname-resume-50-percent-less-likely-get-respo/ https://www.technion.ac.il/en/2016/08/technion-ranked-top-in-israel-69thworldwide/ https://www.amazon.com/Mindset-New-Psychology-Success-dpB07N48NM33/dp/B07N48NM33/ http://projects.wsj.com/buzzwords2014 Feb 8th, 2020 #DevOpsDays Vitoria

Resources https://implicit.harvard.edu/implicit/selectatest.html https://hbr.org/2017/04/how-gender-bias-corrupts-performance-reviews-and-whatto-do-about-it Feb 8th, 2020 #DevOpsDays Vitoria