Admitting that hard problems are hard - Vitoria 2020

A presentation at DevOpsDays Vitoria in February 2020 in Vitoria, Vitória - State of Espírito Santo, Brazil by Sasha Rosenbaum

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Admitting that hard problems are hard SASHA ROSENBAUM

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@DivineOps Feb 8th, 2020 #DevOpsDays Vitoria

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Feb 8th, 2020 #DevOpsDays Vitoria

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It’s a bright Monday morning Feb 8th, 2020 #DevOpsDays Vitoria

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You have been tasked with building a website Feb 8th, 2020 #DevOpsDays Vitoria

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Here comes your CTO Feb 8th, 2020 #DevOpsDays Vitoria

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With an idea! Feb 8th, 2020 #DevOpsDays Vitoria

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Feb 8th, 2020 #DevOpsDays Vitoria

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Hey, I don’t understand… - Why do we need all this?! Feb 8th, 2020 #DevOpsDays Vitoria

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Are you saying that YOU don’t understand this? Feb 8th, 2020 #DevOpsDays Vitoria

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Feb 8th, 2020 #DevOpsDays Vitoria

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Feb 8th, 2020 #DevOpsDays Vitoria

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Feb 8th, 2020 #DevOpsDays Vitoria

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DevOps is not a title! Feb 8th, 2020 #DevOpsDays Vitoria

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Having a DevOps Engineer in your title adds 20-30% to your salary DevOpsDays #PayTalk Feb 8th, 2020 #DevOpsDays Vitoria

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SRE – Site Reliability Engineering Feb 8th, 2020 #DevOpsDays Vitoria

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Feb 8th, 2020 #DevOpsDays Vitoria

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Resume driven development Feb 8th, 2020 #DevOpsDays Vitoria

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C-level executive vocabulary vCloud vDevOps vAgile vDigital Transformation Feb 8th, 2020 #DevOpsDays Vitoria

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Wall Street Journal Buzzwords Generator Feb 8th, 2020 #DevOpsDays Vitoria

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Feb 8th, 2020 #DevOpsDays Vitoria

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This stuff is easy! Feb 8th, 2020 #DevOpsDays Vitoria

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Feb 8th, 2020 #DevOpsDays Vitoria

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We should stop pretending that vDistributed systems are easy vPeople can be available 24/7 vUnicorn companies don’t have technical debt vThat new product will solve all of your problems Feb 8th, 2020 #DevOpsDays Vitoria

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“If you can’t explain it to a six-year-old, you don’t understand it yourself.” Albert Einstein Feb 8th, 2020 #DevOpsDays Vitoria

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Feb 8th, 2020 #DevOpsDays Vitoria

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Feb 8th, 2020 #DevOpsDays Vitoria

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The intro slide Sasha Rosenbaum Sr. Program Manager @GitHub @DivineOps Feb 8th, 2020 #DevOpsDays Vitoria

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Computer Science Top 20 CS department in the world • • • • System Administrator for IAF R&D Software Engineer Azure Consultant Cloud Solution Architect https://www.linkedin.com/in/sasha-rosenbaum/ Feb 8th, 2020 #DevOpsDays Vitoria

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Why am I reciting my resume? Feb 8th, 2020 #DevOpsDays Vitoria

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You must be marketing! Feb 8th, 2020 #DevOpsDays Vitoria

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There is absolutely nothing wrong with marketing! Feb 8th, 2020 #DevOpsDays Vitoria

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We use heuristics to navigate the world Feb 8th, 2020 #DevOpsDays Vitoria

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Feb 8th, 2020 #DevOpsDays Vitoria

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Our current stereotypes suck 2. Stereotypes are self-perpetuating Feb 8th, 2020 #DevOpsDays Vitoria

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Studies in 2012 and 2015 in the US Same resume with a male (vs female) name was 6-14% more likely to get an interview. The resumes with white-sounding names spurred 50% more callbacks than the ones with black-sounding names. Feb 8th, 2020 #DevOpsDays Vitoria

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Study in 2017 in the US Women were 1.4 times more likely to receive critical subjective feedback. Women got less constructively critical feedback. Women’s performance was more likely to be attributed to characteristics such as luck or their ability to spend long hours in the office. Feb 8th, 2020 #DevOpsDays Vitoria

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Feb 8th, 2020 #DevOpsDays Vitoria

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Feb 8th, 2020 #DevOpsDays Vitoria

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The cost is much higher for vWomen vPeople of color vJunior Engineers Feb 8th, 2020 #DevOpsDays Vitoria

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We have a “bucket” for you no matter who you are Feb 8th, 2020 #DevOpsDays Vitoria

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“Boys don’t cry” Feb 8th, 2020 #DevOpsDays Vitoria

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“Gender is a race in which some of the runners compete only for the bronze medal.” Yuval Harari. Sapiens Feb 8th, 2020 #DevOpsDays Vitoria

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12,000 years Feb 8th, 2020 #DevOpsDays Vitoria

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Are we doomed to repeat history? Feb 8th, 2020 #DevOpsDays Vitoria

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Feb 8th, 2020 #DevOpsDays Vitoria

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But I am not like that!!! Feb 8th, 2020 #DevOpsDays Vitoria

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Well then, you probably aren’t human Feb 8th, 2020 #DevOpsDays Vitoria

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Feb 8th, 2020 #DevOpsDays Vitoria

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Result: I am moderately biased against career women Feb 8th, 2020 #DevOpsDays Vitoria

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Bias is a property of information Feb 8th, 2020 #DevOpsDays Vitoria

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Machine Learning algorithms are based on statistical data => They perpetuate existing biases Feb 8th, 2020 #DevOpsDays Vitoria

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Are we doomed to repeat history? Feb 8th, 2020 #DevOpsDays Vitoria

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Feb 8th, 2020 #DevOpsDays Vitoria

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Feb 8th, 2020 #DevOpsDays Vitoria

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Feb 8th, 2020 #DevOpsDays Vitoria

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Feb 8th, 2020 #DevOpsDays Vitoria

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Why speak up? Feb 8th, 2020 #DevOpsDays Vitoria

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Making decisions without considering their consequences is dangerous Feb 8th, 2020 #DevOpsDays Vitoria

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Complexity isn’t free Feb 8th, 2020 #DevOpsDays Vitoria

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Costs of complexity https://abstrusegoose.com/432 vTime to learn vTime to build vCost of Maintenance vChances of failure Feb 8th, 2020 #DevOpsDays Vitoria

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Software is eating the world Car Criminal Justice Plane Elections Dating Life Mortgage Feb 8th, 2020 #DevOpsDays Vitoria

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Software rules everything around me Paraphrased Wu-Tang Clan Feb 8th, 2020 #DevOpsDays Vitoria

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Software is made for all people by all people Feb 8th, 2020 #DevOpsDays Vitoria

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Making space for diverse opinions matters! Feb 8th, 2020 #DevOpsDays Vitoria

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But the business doesn’t care! Feb 8th, 2020 #DevOpsDays Vitoria

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Cash rules everything around me Wu-Tang Clan Feb 8th, 2020 #DevOpsDays Vitoria

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Money Feb 8th, 2020 #DevOpsDays Vitoria

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Productivity Feb 8th, 2020 #DevOpsDays Vitoria

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Building Effective Teams (Google Study) Background? Personality types? Skills? Feb 8th, 2020 #DevOpsDays Vitoria

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Building Effective Teams (Google Study) Background Personality types Skills => Psychological Safety Feb 8th, 2020 #DevOpsDays Vitoria

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Psychological safety A belief that a team is safe for risk taking in the face of being seen as ignorant, incompetent, negative, or disruptive. Feb 8th, 2020 #DevOpsDays Vitoria

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Psychological Safety Feeling confident that no one on the team will embarrass or punish anyone else for admitting a mistake, asking a question, or offering a new idea. Feb 8th, 2020 #DevOpsDays Vitoria

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How many of you have that? Feb 8th, 2020 #DevOpsDays Vitoria

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How many of you experience or remember not having that? Feb 8th, 2020 #DevOpsDays Vitoria

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Psychological safety doesn’t just happen Feb 8th, 2020 #DevOpsDays Vitoria

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As a leader, remember Feb 8th, 2020 #DevOpsDays Vitoria

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Make it safe to express opinions Feb 8th, 2020 #DevOpsDays Vitoria

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Make it safe to admit mistakes Feb 8th, 2020 #DevOpsDays Vitoria

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Blameless Feb 8th, 2020 #DevOpsDays Vitoria

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Lead by example Feb 8th, 2020 #DevOpsDays Vitoria

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Remember!!! Feb 8th, 2020 #DevOpsDays Vitoria

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You don’t know everything Feb 8th, 2020 #DevOpsDays Vitoria

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And that’s OK! Feb 8th, 2020 #DevOpsDays Vitoria

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You are here to IMPROVE not to PROVE yourself Feb 8th, 2020 #DevOpsDays Vitoria

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Feb 8th, 2020 #DevOpsDays Vitoria

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None of this is easy Feb 8th, 2020 #DevOpsDays Vitoria

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But it is worth it! Feb 8th, 2020 #DevOpsDays Vitoria

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We don’t have to repeat history!!! Feb 8th, 2020 #DevOpsDays Vitoria

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Thank You! @DivineOps Feb 8th, 2020 #DevOpsDays Vitoria

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Resources https://rework.withgoogle.com/print/guides/5721312655835136/ https://www.news.com.au/finance/work/careers/the-same-resume-with-differentnames-nets-different-results/news-story/a2a182fb4570e948c27ce63139ee66b1 https://www.politifact.com/punditfact/statements/2015/mar/15/jalen-ross/blackname-resume-50-percent-less-likely-get-respo/ https://www.technion.ac.il/en/2016/08/technion-ranked-top-in-israel-69thworldwide/ https://www.amazon.com/Mindset-New-Psychology-Success-dpB07N48NM33/dp/B07N48NM33/ http://projects.wsj.com/buzzwords2014 Feb 8th, 2020 #DevOpsDays Vitoria

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Resources https://implicit.harvard.edu/implicit/selectatest.html https://hbr.org/2017/04/how-gender-bias-corrupts-performance-reviews-and-whatto-do-about-it Feb 8th, 2020 #DevOpsDays Vitoria