Making DevOps Valuable

A presentation at DevOps Vision in December 2024 in Florida, USA by Sasha Czarkowski (Rosenbaum)

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Sasha Czarkowski (Rosenbaum) @DivineOps Dev Ops Product Sales Management

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Dev Ops Speed Reliability

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“Anyone wanting to change a culture needs to define the actions and behaviors they desire, then design the work processes that are necessary to reinforce those behaviors.” - John Shook, MIT Sloan Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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The aim of the system must be clear to everyone in the system. Without an aim, there is no system. The aim is a value-judgment. - W. Edwards Deming Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. Ergonautic

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Velocity ● Subjective ● Was there a story-point inflation? ● Imbalanced ● Did we sacrifice quality? ● Only a Proxy ● Did we deliver more units of value? Sasha Czarkowski COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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Process Quality Creativity Reuse Speed

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Let’s all use the 4 Golden Signals! Can you connect them to revenue, costs or customer experience? @ergonauticly Latency Traffic Errors Saturation COPYRIGHT 2023. ALL RIGHTS RESERVED. www.ergonautic.ly

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Google: 500ms of latency dropped traffic by 20% Amazon: 100ms of latency dropped sales by 1% https://www.gigaspaces.com/blog/amazon-found-every-100ms-of-latency-cost-them-1-in-sales/

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Ergonautic milliseconds of latency do not matter!

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If developers are measured on the same SLO, then when the error budget is drained developers shift focus from delivering new features to improving reliability @ergonauticly COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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What’s the action? What’s the action?

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ODIM Objective, Decisions, Insights, Measurements Working backwards from intended outcomes Given [Objective] what decisions do we need to make? Given the need to [Decision] what insights do we need have to improve it? Given the need for [Insight] what do we need to [Measure]? By: Larry Maccherone, https://medium.com/@lmaccherone/odim-12d80823222 @ergonauticly COPYRIGHT 2024. ALL RIGHTS RESERVED. www.ergonautic.ly

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Improving Productivity: Controller

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