A presentation at DrupalCamp Colorado in in Denver, CO, USA by Eriol Fox
UX research and ethnographic design for humanitarian technology. Peace building Crisis response https://bit.ly/drucampcol-EF-2020 @erioldoesdesign @drupalcolorado #DCCO2020
Content warnings. Violence against women, the Manchester arena bombing, radicalisation of youth and terrorism, natural disasters, colonisation, racism, education/ social status prejudice. Some slides will have ‘No photos/copies please’. Please do not take photos/copies of these slides. @erioldoesdesign @drupalcolorado #DCCO2020
Hi, I’m Eriol. (Ehh-roll). They/Them pronouns. 10 years in digital product design & UX. 7 years in humanitarian sector 2 years in (FL)OSS. PhD student researching Humanitarian OSS + Design Designer at Open Food Network @erioldoesdesign @drupalcolorado #DCCO2020
Helping people raise their voice and those who serve them to listen and respond better We were able to map all the health facilities in Kathmandu Valley before the earthquake, which will undoubtedly help the relief workers’ ability to deliver supplies and help save lives. A tool to help other teams reach each other everyday and in a crisis. On any device. No photos/copies please
developing countries, global south, emerging markets, third world, aid reliant, the next billion, new readers, socially excluded, migrant population, global margins, the west,economic peripheries, poor, sub-
Isooko. Peace Building + Tech. @erioldoesdesign @drupalcolorado #DCCO2020
Isooko’s aim “ Isooko explores the potential of digital technologies to support peace through testing and development in Rwanda and Kenya.” You can find more info at isooko.eu @erioldoesdesign @drupalcolorado #DCCO2020
Dispatcher. Crisis Response + Tech. @erioldoesdesign @drupalcolorado #DCCO2020
Dispatcher’s aim “ Can technology help people create and maintain resilience in times of crisis? What kinds of technology aids rather than overwhelms? ” You can find more info at bit.ly/ush-dispatcher @erioldoesdesign @drupalcolorado #DCCO2020
Why Rwanda and Kenya? “ Rwanda’s history with Genocide led to a number of social policies and projects that worked on peace. Kenya’s history of tribal/political conflict allow exploration into crisis. ” @erioldoesdesign @drupalcolorado #DCCO2020
Grant funded activity is… …often restrictive, prescriptive and at it’s worst ‘proposal first’ instead of ‘human first’. @erioldoesdesign @drupalcolorado #DCCO2020
Academia ≠ Practice What works in the ‘lab’ doesn’t always work in the field. @erioldoesdesign @drupalcolorado #DCCO2020
Living Labs Methodology. @erioldoesdesign @drupalcolorado #DCCO2020
Public + Civil Society Orgs What works for public might not work for CSOs. @erioldoesdesign @drupalcolorado #DCCO2020
‘Public’ User Journeys. Personas. Stakeholder mapping. Rapid prototyping. User Scenario. @erioldoesdesign @drupalcolorado #DCCO2020
‘CSO’ Defining peace. Understanding User Journeys and Personas. Tech tool demos. Impact mapping. @erioldoesdesign @drupalcolorado #DCCO2020
Flexibility within boundaries. Be willing to adapt activities for good reasons. @erioldoesdesign @drupalcolorado #DCCO2020
‘Aid’ Language. Countries used to an ‘aid’ presence are ‘non-profit’ language proficient. @erioldoesdesign @drupalcolorado #DCCO2020
Working with trauma. Practice working with difficult subject matter allows better handling of it when witnessed. @erioldoesdesign @drupalcolorado #DCCO2020
facebook.com/polycomdevelopmentproject Working with trauma in design activities. @erioldoesdesign @drupalcolorado #DCCO2020 No photos/copies please
@erioldoesdesign @drupalcolorado #DCCO2020 No photos/copies please
No photos/copies please @erioldoesdesign @drupalcolorado #DCCO2020
No photos/copies please
Homework* Think of a deeply upsetting event in your life and try to begin to ‘Journey map’ this event. @erioldoesdesign @drupalcolorado #DCCO2020
How did we make sure we did this ethically? ~ Researchers went through the same process ~ Researchers examples built a compassionate connection ~ Attendees notified pre-workshop of subject matter ~ Psychological support on site ~ Confidentiality ~ Researchers were supported post workshop @erioldoesdesign @drupalcolorado #DCCO2020
No photos please Schooling your reaction @erioldoesdesign @drupalcolorado #DCCO2020
Surprising subjects can arise. Many subjects come into play when conducting research: History, culture, politics, poverty. @erioldoesdesign @drupalcolorado #DCCO2020
Can I relate to you? ~ Race/Ethnicity ~ Perceived Gender/Sex ~ Social Status ~ Interest/Circumstance ~ Education @erioldoesdesign @drupalcolorado #DCCO2020
‘Deep ethnographic’ vs ‘dip-in, dip-out researcher’ @erioldoesdesign @drupalcolorado #DCCO2020
No photos please Deep ethnographic. Kathmandu living labs @erioldoesdesign @drupalcolorado #DCCO2020
Team Rubicon UK and SARAID Community resilience team @erioldoesdesign @drupalcolorado #DCCO2020
‘Dip-in, Dip-out’ researcher. Dispatcher by Ushahidi. @erioldoesdesign @drupalcolorado #DCCO2020
‘Dip-in, Dip-out’ researcher. Isooko public workshop. @erioldoesdesign @drupalcolorado #DCCO2020
Stay safety, stay healthy. Take burner phones, extra devices, do interviews in pairs or threes @erioldoesdesign @drupalcolorado #DCCO2020
Doing your own field study in an emerging market. @erioldoesdesign @drupalcolorado #DCCO2020
Practice on your next holiday* ~ Community research online ~ Photography ~ Ask taxi drivers about your topic @erioldoesdesign @drupalcolorado #DCCO2020 *Optional. This activity may frustrate who you’re on holiday with
Read reports. Leaving no one behind: Lessons from the Kerala disasters https://www.preventionweb.net/publications/view/69992 The Mobile Economy Sub-Saharan Africa 2019 https://www.gsma.com/r/mobileeconomy/sub-saharan-africa/ @erioldoesdesign @drupalcolorado #DCCO2020
Conferences + Events ~ Rightscon ~ Internet Freedom Festival ~ Mozfest ~ Peace tech labs ~ Tech4Good @erioldoesdesign @drupalcolorado #DCCO2020
Good orgs to follow. ~ Electronic Frontier Foundation eff.org ~ AccessNow accessnow.org ~ Advocacy Assembly advocacyassembly.org ~ Centre for humanitarian data centre.humdata.org @erioldoesdesign @drupalcolorado #DCCO2020
Books! @erioldoesdesign @drupalcolorado #DCCO2020
Thanks folks. noti.st/eriolfox linkedin.com/in/eriolfox github.com/Erioldoesdesign medium.com/@EriolDoesDesign @erioldoesdesign @drupalcolorado #DCCO2020
How to approach UX design research for technology/services that empower & give access to people in the global south or ‘developing countries’ around difficult topics like genocide, democracy, gender-based violence or in circumstances such as informal settlements (slums) & extremism.
for free. You
can too.