A presentation at Inclusive Design 24 by Eriol Fox
UX research and ethnographic design for humanitarian technology. Peace building Crisis response For slides visit: noti.st/eriolfox @erioldoesdesign @id24conf #id24
Content warnings. Violence against women, the Manchester arena bombing, radicalisation of youth and terrorism, natural disasters, colonisation, racism, education/ social status prejudice. Some slides will have ‘No photos/copies please’. Please do not take photos/copies of these slides. @erioldoesdesign @id24conf #id24
Hi, I’m Eriol. (Ehh-roll). They/Them pronouns. 10 years in digital product design & UX. 7 years in humanitarian sector 2 years in (FL)OSS. PhD student researching Humanitarian OSS + Design. Designer at Open Food Network. @erioldoesdesign @id24conf #id24
Helping people raise their voice and those who serve them to listen and respond better We were able to map all the health facilities in Kathmandu Valley before the earthquake, which will undoubtedly help the relief workers’ ability to deliver supplies and help save lives. A tool to help other teams reach each other everyday and in a crisis. On any device. No photos/copies please
developing countries, global south, emerging markets, third world, aid reliant, the next billion, new readers, socially excluded, migrant population, global margins, the west,economic peripheries, poor, sub-
Isooko. Peace Building + Tech. @erioldoesdesign @id24conf #id24
Isooko’s aim “ Isooko explores the potential of digital technologies to support peace through testing and development in Rwanda and Kenya.” You can find more info at isooko.eu @erioldoesdesign @id24conf #id24
Dispatcher. Crisis Response + Tech. @erioldoesdesign @id24conf #id24
Dispatcher’s aim “ Can technology help people create and maintain resilience in times of crisis? What kinds of technology aids rather than overwhelms? ” You can find more info at bit.ly/ush-dispatcher @erioldoesdesign @id24conf #id24
Why Rwanda and Kenya? “ Rwanda’s history with Genocide led to a number of social policies and projects that worked on peace. Kenya’s history of tribal/political conflict allow exploration into crisis. @erioldoesdesign ” @id24conf #id24
Grant funded activity is… …often restrictive, prescriptive and at it’s worst ‘proposal first’ instead of ‘human first’. @erioldoesdesign @id24conf #id24
Academia ≠ Practice What works in the ‘lab’ doesn’t always work in the field. @erioldoesdesign @id24conf #id24
Living Labs Methodology. @erioldoesdesign @id24conf #id24
Public + Civil Society Orgs What works for public might not work for CSOs. @erioldoesdesign @id24conf #id24
‘Public’ User Journeys. Personas. Stakeholder mapping. Rapid prototyping. @erioldoesdesign @id24conf #id24
‘Civil Society Orgs’ (CSO’s) Defining peace. Understanding User Journeys. and Personas. Tech tool demos. Impact mapping. @erioldoesdesign @id24conf #id24
Flexibility within boundaries. Be willing to adapt activities for good reasons. @erioldoesdesign @id24conf #id24
‘Aid’ Language. Countries used to an ‘aid’ presence are ‘non-profit’ language proficient. @erioldoesdesign @id24conf #id24
Working with trauma. Practice working with difficult subject matter allows better handling of it when witnessed. @erioldoesdesign @id24conf #id24
facebook.com/polycomdevelopmentproject Working with trauma in design activities. @erioldoesdesign @id24conf #id24 No photos/copies please
@erioldoesdesign @id24conf #id24 No photos/copies please
No photos/copies please @erioldoesdesign @id24conf #id24
No photos/copies please
Homework* Think of a deeply upsetting event in your life and try to begin to ‘Journey map’ this event. @erioldoesdesign @id24conf #id24
How did we make sure we did this ethically? ~ Researchers went through the same process ~ Researchers examples built a compassionate connection ~ Attendees notified pre-workshop of subject matter ~ Psychological support on site ~ Confidentiality ~ Researchers were supported post workshop @erioldoesdesign @id24conf #id24
No photos please Schooling your reaction @erioldoesdesign @id24conf #id24
Surprising subjects can arise. Many subjects come into play when conducting research: History, culture, politics, poverty. @erioldoesdesign @id24conf #id24
‘Deep ethnographic’ vs ‘dip-in, dip-out researcher’ @erioldoesdesign @id24conf #id24
No photos please Deep ethnographic. Kathmandu living labs @erioldoesdesign @id24conf #id24
Team Rubicon UK and SARAID Community resilience team @erioldoesdesign @id24conf #id24
No photos please ‘Dip-in, Dip-out’ researcher. Isooko public workshop. @erioldoesdesign @id24conf #id24
Stay safety, stay healthy. Take ‘burner’ phones, extra devices, do interviews in pairs or threes. @erioldoesdesign @id24conf #id24
Practice on your next holiday* ~ Community research online ~ Photography ~ Ask taxi drivers about your topic @erioldoesdesign @id24conf #id24 *Optional. This activity may frustrate who you’re on holiday with
Read reports. Leaving no one behind: Lessons from the Kerala disasters https://www.preventionweb.net/publications/view/69992 The Mobile Economy Sub-Saharan Africa https://www.gsma.com/mobileeconomy/ @erioldoesdesign @id24conf #id24
Conferences + Events. ~ Rights con ~ Internet Freedom Festival ~ Mozfest ~ Peace tech labs ~ Tech4Good @erioldoesdesign @id24conf #id24
Good orgs to follow. ~ Electronic Frontier Foundation eff.org ~ AccessNow accessnow.org ~ Advocacy Assembly advocacyassembly.org ~ Centre for humanitarian data centre.humdata.org @erioldoesdesign @id24conf #id24
Books! @erioldoesdesign @id24conf #id24
Thanks folks. noti.st/eriolfox linkedin.com/in/eriolfox github.com/Erioldoesdesign medium.com/@EriolDoesDesign @erioldoesdesign @id24conf #id24
Eriol has been working in the non-profit, humanitarian technology sector for the past two years immersed in how to build technology products and services that empower and give access to people in the global south or ‘developing countries’ often around difficult topics like Genocide, Democracy, gender-based violence and in difficult circumstances such as informal settlements (slums) and areas where radicalisation is high. This is a summary of how to approach difficult topics when researching these areas or these countries along with some tips for those looking to work or learn more about how to conduct UX research in these places.
for free. You
can too.