UX research and ethnographic design for humanitarian technology

UX research and ethnographic design for humanitarian technology. Peace building Crisis response http://bit.ly/Eriol-RAS-2021 @erioldoesdesign @responsabletech #responsibletech

Content warnings. Violence against women, the Manchester arena bombing, terrorism, natural disasters, colonisation, racism, education/social status prejudice. Some slides will have ‘No photos/copies please’. Please do not take photos/copies of these slides. @erioldoesdesign @responsabletech #responsibletech

Hi, I’m Eriol. (Ehh-roll). They/Them pronouns. 10 years in digital product design and UX. 7 years in humanitarian / third sector. 3 years in open source software (OSS). PhD student researching Humanitarian OSS and Design. I’m a human rights centred designer. @erioldoesdesign @responsabletech #responsibletech

Helping people raise their voice and those who serve them to listen and respond better We were able to map all the health facilities in Kathmandu Valley before the earthquake, which will undoubtedly help the relief workers’ ability to deliver supplies and help save lives. A tool to help other teams reach each other everyday and in a crisis. On any device. No photos/copies please

Isooko’s aim “ Isooko explores the potential of digital technologies to support peace through testing and development in Rwanda and Kenya.” You can find more info at isooko.eu @erioldoesdesign @responsabletech #responsibletech

Dispatcher’s aim “ Can technology help people create and maintain resilience in times of crisis? What kinds of technology aids rather than overwhelms? ” You can find more info at bit.ly/ush-dispatcher @erioldoesdesign @responsabletech #responsibletech

Grant funded activity is… …often restrictive, prescriptive and at it’s worst ‘proposal first’ instead of ‘human first’. @erioldoesdesign @responsabletech #responsibletech

Public Civil Society Orgs What works for public might not work for CSOs. + @erioldoesdesign @responsabletech #responsibletech

Working with trauma. Practice working with difficult subject matter allows better handling of it when witnessed. @erioldoesdesign @responsabletech #responsibletech

No photos/copies please facebook.com/polycomdevelopmentproject Working with trauma in design activities. @erioldoesdesign @responsabletech #responsibletech

No photos/copies please @erioldoesdesign @responsabletech #responsibletech

No photos/copies please @erioldoesdesign @responsabletech #responsibletech

No photos/copies please

Homework* Think of a deeply upsetting event in your life and try to begin to ‘Journey map’ this event. @erioldoesdesign @responsabletech #responsibletech

• Very optional homework

~ ~ ~ ~ ~ ~ How did we make sure we did this ethically? Researchers went through the same process Researchers examples built a compassionate connection Attendees notified pre-workshop of subject matter Psychological support on site Confidentiality Researchers were supported post workshop @erioldoesdesign @responsabletech #responsibletech

Human rights Centred Design community. https://hrcd.pubpub.org/ An initiative that brings together people at the intersection between human rights and design, tool development, and user education. All e orts aim to foster and extend the community. ff @erioldoesdesign @responsabletech #responsibletech

Thanks folks. noti.st/eriolfox linkedin.com/in/eriolfox github.com/Erioldoesdesign medium.com/ EriolDoesDesign @ @erioldoesdesign @responsabletech #responsibletech