A presentation at Response-ability Summit 2021 by Eriol Fox
UX research and ethnographic design for humanitarian technology. Peace building Crisis response http://bit.ly/Eriol-RAS-2021 @erioldoesdesign @responsabletech #responsibletech
Content warnings. Violence against women, the Manchester arena bombing, terrorism, natural disasters, colonisation, racism, education/social status prejudice. Some slides will have ‘No photos/copies please’. Please do not take photos/copies of these slides. @erioldoesdesign @responsabletech #responsibletech
Hi, I’m Eriol. (Ehh-roll). They/Them pronouns. 10 years in digital product design and UX. 7 years in humanitarian / third sector. 3 years in open source software (OSS). PhD student researching Humanitarian OSS and Design. I’m a human rights centred designer. @erioldoesdesign @responsabletech #responsibletech
Helping people raise their voice and those who serve them to listen and respond better We were able to map all the health facilities in Kathmandu Valley before the earthquake, which will undoubtedly help the relief workers’ ability to deliver supplies and help save lives. A tool to help other teams reach each other everyday and in a crisis. On any device. No photos/copies please
Isooko’s aim “ Isooko explores the potential of digital technologies to support peace through testing and development in Rwanda and Kenya.” You can find more info at isooko.eu @erioldoesdesign @responsabletech #responsibletech
Dispatcher’s aim “ Can technology help people create and maintain resilience in times of crisis? What kinds of technology aids rather than overwhelms? ” You can find more info at bit.ly/ush-dispatcher @erioldoesdesign @responsabletech #responsibletech
Grant funded activity is… …often restrictive, prescriptive and at it’s worst ‘proposal first’ instead of ‘human first’. @erioldoesdesign @responsabletech #responsibletech
Public Civil Society Orgs What works for public might not work for CSOs. + @erioldoesdesign @responsabletech #responsibletech
Working with trauma. Practice working with difficult subject matter allows better handling of it when witnessed. @erioldoesdesign @responsabletech #responsibletech
No photos/copies please facebook.com/polycomdevelopmentproject Working with trauma in design activities. @erioldoesdesign @responsabletech #responsibletech
No photos/copies please @erioldoesdesign @responsabletech #responsibletech
No photos/copies please @erioldoesdesign @responsabletech #responsibletech
No photos/copies please
Homework* Think of a deeply upsetting event in your life and try to begin to ‘Journey map’ this event. @erioldoesdesign @responsabletech #responsibletech
~ ~ ~ ~ ~ ~ How did we make sure we did this ethically? Researchers went through the same process Researchers examples built a compassionate connection Attendees notified pre-workshop of subject matter Psychological support on site Confidentiality Researchers were supported post workshop @erioldoesdesign @responsabletech #responsibletech
Human rights Centred Design community. https://hrcd.pubpub.org/ An initiative that brings together people at the intersection between human rights and design, tool development, and user education. All e orts aim to foster and extend the community. ff @erioldoesdesign @responsabletech #responsibletech
Thanks folks. noti.st/eriolfox linkedin.com/in/eriolfox github.com/Erioldoesdesign medium.com/ EriolDoesDesign @ @erioldoesdesign @responsabletech #responsibletech
Eriol has been working in the non-profit, humanitarian technology sector for the past two years immersed in how to build technology products and services that empower and give access to people in the global south or ‘developing countries’ often around difficult topics like Genocide, Democracy, gender-based violence and in difficult circumstances such as informal settlements (slums) and areas where radicalisation is high.
When we think about the future and progression of design, how do we think in a way that explicitly includes places and communities still ‘coming online’ and how technology and society operates differently across borders.
The talk summarises recent research and UX design for humanitarian projects and how to approach difficult topics when researching these areas or these countries along with some tips for those looking to work or learn more about how to conduct UX research in these places.
for free. You
can too.