UX research and ethnographic design for humanitarian technology

A presentation at Response-ability Summit 2021 by Eriol Fox

Eriol has been working in the non-profit, humanitarian technology sector for the past two years immersed in how to build technology products and services that empower and give access to people in the global south or ‘developing countries’ often around difficult topics like Genocide, Democracy, gender-based violence and in difficult circumstances such as informal settlements (slums) and areas where radicalisation is high.

When we think about the future and progression of design, how do we think in a way that explicitly includes places and communities still ‘coming online’ and how technology and society operates differently across borders.

The talk summarises recent research and UX design for humanitarian projects and how to approach difficult topics when researching these areas or these countries along with some tips for those looking to work or learn more about how to conduct UX research in these places.