UX research and Ethnographic design for humanitarian technology

A presentation at UX Y’all by Eriol Fox

The speaker has been working in the non-profit, humanitarian technology sector for the past three years. Immersed in how to build technology products and services that empower and give access to people in the global south or ‘developing countries’ often around difficult topics like Genocide, Democracy, gender-based violence and in difficult circumstances such as informal settlements (slums) and areas where radicalisation is high.

When we think about the future and progression of design, how do we think in a way that explicitly includes places and communities still ‘coming online’ and how technology and society operate differently across borders.

A summary of UX for humanitarian projects and how to approach difficult topics along with tips for those looking to conduct similar UX research.