The Importance of Fun in the Workplace

A presentation at FlowCon in December 2019 in Paris, France by Holly Cummins

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Austin The Importance of FUN in the workplace Copenhagen Dubai London Madrid Melbourne Munich Holly Cummins IBM Garage @holly_cummins Martijn Verburg @karianna New York Nice Raleigh San Francisco São Paulo Singapore Tokyo

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@holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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Is this a fun talk? @holly_cummins #IBMGarage

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Is this a fun talk? No. It’s a talk about fun. @holly_cummins #IBMGarage

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Is this a fun talk? No. It’s a talk about fun. That’s different. Obviously. @holly_cummins #IBMGarage

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I’m from the IBM Garage.

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I’m from the IBM Garage.

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@holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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the world’s funniest joke

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A couple of New Jersey hunters are out in the woods when one of them falls to the ground. He doesn’t seem to be breathing and his eyes have rolled back in his head.

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A couple of New Jersey hunters are out in the woods when one of them falls to the ground. He doesn’t seem to be breathing and his eyes have rolled back in his head. The other guy whips out his mobile phone and calls the emergency services. He gasps to the operator: “My friend is dead! What can I do?”

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A couple of New Jersey hunters are out in the woods when one of them falls to the ground. He doesn’t seem to be breathing and his eyes have rolled back in his head. The other guy whips out his mobile phone and calls the emergency services. He gasps to the operator: “My friend is dead! What can I do?” The operator, in a soothing voice, says: “Just take it easy. I can help. First, let’s make sure he’s dead.”

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A couple of New Jersey hunters are out in the woods when one of them falls to the ground. He doesn’t seem to be breathing and his eyes have rolled back in his head. The other guy whips out his mobile phone and calls the emergency services. He gasps to the operator: “My friend is dead! What can I do?” The operator, in a soothing voice, says: “Just take it easy. I can help. First, let’s make sure he’s dead.” There is a silence, then a shot is heard. The guy’s voice comes back on the line. He says: “OK, now what?”

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what country finds jokes funniest?

Germany 2. France 3. Denmark 4. UK

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what country finds jokes funniest?

Germany 2. France 3. Denmark 4. UK

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what country finds jokes funniest?

Germany 2. France 3. Denmark 4. UK

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what country finds jokes funniest?

Germany 2. France 3. Denmark 4. UK

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what country finds jokes funniest?

Germany 2. France 3. Denmark 4. UK

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ducks make jokes funnier

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@holly_cummins #IBMGarage

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Let’s talk about your career. @holly_cummins #IBMGarage

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“Salut chef ! J’ai appris tellement à la conférence. Sais-tu que les canards sont les animaux les plus droles ?” @holly_cummins #IBMGarage

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“Chef, il faut absolument que j’aille à FlowCon, pour que je puisse participer à la session…. divertissement” @holly_cummins #IBMGarage

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“Chef, il faut absolument que j’aille à FlowCon, pour que je puisse participer à la session…. divertissement” @holly_cummins #IBMGarage

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Are you brave enough? , Having fun at work @holly_cummins http://ibm.biz/bluemixgaragelondon /* Discover. Collaborate. Deploy. */ @karianna

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Are you brave enough? I’m not :) @holly_cummins http://ibm.biz/bluemixgaragelondon /* Discover. Collaborate. Deploy. */ @karianna

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@holly_cummins #IBMGarage

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Wait. Where’s “fun-loving”? @holly_cummins #IBMGarage

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Wait. Where’s “fun-loving”? We keep fun a secret. @holly_cummins #IBMGarage

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What is Fun? @holly_cummins #IBMGarage

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Fungi. @holly_cummins #IBMGarage

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Fungi. A Fun Guy. (Remember, fun means jokes.) @holly_cummins #IBMGarage

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Fungi. A Fun Guy. (Remember, fun means jokes.) @holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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Fun @holly_cummins #IBMGarage

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Fun @holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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There is lots of research on fun. @holly_cummins #IBMGarage

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“Fun is a point on the intersection of engagement levels and social interaction for a given activity.” Fun: An Exploration in its Relevance to Interaction Design - Elise Woolley, 2010 @holly_cummins #IBMGarage

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Aside: When is fun not-fun? @holly_cummins #IBMGarage

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Aside: When is fun not-fun? When it’s your job. @holly_cummins #IBMGarage

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How do you measure fun? @holly_cummins Excerpted from Elise M. Woolley, B.S., Fun: An Exploration in its Relevance to Interaction Design #IBMGarage

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That was called the Funtinuum. @holly_cummins #IBMGarage

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That was called the Funtinuum. If you remember just one thing from this talk … @holly_cummins #IBMGarage

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Exploration @holly_cummins Photo by Linearahandmade@etsy #IBMGarage

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Puzzle @holly_cummins Photo by William Warby #IBMGarage

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Play @holly_cummins #IBMGarage

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Game @holly_cummins #IBMGarage

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Work @holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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Exploration focussed investigation @holly_cummins #IBMGarage

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Play flexible for its own sake Exploration focussed investigation @holly_cummins #IBMGarage

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Play flexible for its own sake Puzzle a goal and rules Exploration focussed investigation @holly_cummins #IBMGarage

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Games a winner and rules Play flexible for its own sake Puzzle a goal and rules Exploration focussed investigation @holly_cummins #IBMGarage

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Games a winner and rules Work a goal Play flexible for its own sake Puzzle a goal and rules Exploration focussed investigation @holly_cummins #IBMGarage

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Games a winner and rules Work a goal Play flexible for its own sake Puzzle a goal and rules Exploration focussed investigation @holly_cummins jokes laughter #IBMGarage

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Positive affect @holly_cummins #IBMGarage

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It feels good @holly_cummins #IBMGarage

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Programming is fun. @holly_cummins #IBMGarage

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Programming gives pleasure to both types of thinkers: @holly_cummins • Creative • Logical #IBMGarage

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We get to control stuff when we program. @holly_cummins #IBMGarage

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Exploration @holly_cummins Photo by Linearahandmade@etsy #IBMGarage

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Hello, World Exploration @holly_cummins Photo by Linearahandmade@etsy #IBMGarage

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Puzzle @holly_cummins Photo by William Warby #IBMGarage

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Exception in thread “main” java.lang.NullPointerException: WhyWhyWhyIsThisHappeningNullPointerException at StackTraceExample.method111(StackTraceExample.java:15) at StackTraceExample.method11(StackTraceExample.java:11) at StackTraceExample.method1(StackTraceExample.java:7) at StackTraceExample.main(StackTraceExample.java:3) Puzzle @holly_cummins Photo by William Warby #IBMGarage

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Game @holly_cummins #IBMGarage

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Game @holly_cummins #IBMGarage

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Katie Bouman, discovering that her algorithm for imaging black holes worked. @holly_cummins #IBMGarage

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Katie Bouman, discovering that her algorithm for imaging black holes worked. It feels good @holly_cummins #IBMGarage

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Why are most of our workplaces Not Fun? @holly_cummins #IBMGarage

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The 1980/90’s Management Model Very hierarchical Control favoured over autonomy Technology seen as a cost centre @holly_cummins #IBMGarage

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http://www.defenceimagery.mod.uk @holly_cummins #IBMGarage

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Puritan confronts ale drinkers @holly_cummins Howard Pyle #IBMGarage

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©Katerina Kamprani - The Uncomfortable Used with permission - thanks!

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“the CEO bought [tool] after a conversation on a golf course … ©Katerina Kamprani - The Uncomfortable Used with permission - thanks!

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“the CEO bought [tool] after a conversation on a golf course … … eight years ago … ©Katerina Kamprani - The Uncomfortable Used with permission - thanks!

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“the CEO bought [tool] after a conversation on a golf course … … eight years ago … and everyone still has to use it” ©Katerina Kamprani - The Uncomfortable Used with permission - thanks!

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the value of fun in the workplace @holly_cummins #IBMGarage

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web conferencing feels like this @holly_cummins #IBMGarage

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web conferencing feels like this “so, what was said on the conference call?” @holly_cummins #IBMGarage

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web conferencing feels like this “so, what was said on the conference call?” @holly_cummins #IBMGarage

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web conferencing feels like this “so, what was said on the conference call?” “I have no idea … @holly_cummins #IBMGarage

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web conferencing feels like this “so, what was said on the conference call?” @holly_cummins “I have no idea … but they were laughing, so the project is OK. ” #IBMGarage

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a team that doesn’t laugh together doesn’t want to work together web conferencing feels like this “so, what was said on the conference call?” @holly_cummins “I have no idea … but they were laughing, so the project is OK. ” #IBMGarage

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@holly_cummins #IBMGarage

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laughter: @holly_cummins #IBMGarage

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laughter: defuses tense situations @holly_cummins #IBMGarage

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laughter: defuses tense situations creates team cohesion @holly_cummins #IBMGarage

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laughter: defuses tense situations creates team cohesion is a nice muscle workout @holly_cummins #IBMGarage

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Research shows: Fun is good for business. @holly_cummins #IBMGarage

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Research shows: Fun is good for business. @holly_cummins #IBMGarage

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“Pleasure in the job puts perfection in the work.” Aristotle

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job satisfaction is the no. 1 predictor of organizational performance

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IBM Watson IoT Centre, Munich @holly_cummins

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IBM IoT Lab, Munich

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Studies have shown… Employee fun @holly_cummins #IBMGarage

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Studies have shown… Employee fun @holly_cummins #IBMGarage

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Studies have shown… Less sick leave Employee fun @holly_cummins #IBMGarage

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Studies have shown… Less sick leave Employee fun @holly_cummins Harder working #IBMGarage

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Studies have shown… Less sick leave Employee fun Harder working More productivity @holly_cummins #IBMGarage

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@holly_cummins https://hbr.org/2012/01/positive-intelligence #IBMGarage

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“Your brain at positive is 31% more productive than your brain at negative, neutral or stressed. ” @holly_cummins https://hbr.org/2012/01/positive-intelligence #IBMGarage

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@holly_cummins #IBMGarage

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https://www2.warwick.ac.uk/fac/soc/economics/staff/eproto/workingpapers/happinessproductivity.pdf @holly_cummins #IBMGarage

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“Individuals [who just watched a comedy video] have approximately 12% greater productivity.” https://www2.warwick.ac.uk/fac/soc/economics/staff/eproto/workingpapers/happinessproductivity.pdf @holly_cummins #IBMGarage

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piglet litters grow faster if they play more @holly_cummins https://www.flickr.com/photos/tambako/8746156155 #IBMGarage

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“my contractors are in their zone of competence.” @holly_cummins #IBMGarage

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How much fun can you expect to have? @holly_cummins https://www.flickr.com/photos/paulesson/3065570366 #IBMGarage

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How much fun can you expect to have? (Yes, this is a picture of lots of fungi. You’re welcome.) @holly_cummins https://www.flickr.com/photos/paulesson/3065570366 #IBMGarage

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Limits to Fun @holly_cummins #IBMGarage

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• Fun has business value. Limits to Fun @holly_cummins #IBMGarage

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• Fun has business value. • So if you take that to its extreme, and only do activities if they’re fun and enjoyable, will that work? Limits to Fun @holly_cummins #IBMGarage

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• Fun has business value. • So if you take that to its extreme, and only do activities if they’re fun and enjoyable, will that work? • Self-discipline is still needed. Limits to Fun @holly_cummins #IBMGarage

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Just because it’s fun, doesn’t mean it’s good. @holly_cummins #IBMGarage

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Just because it’s fun, doesn’t mean it’s good. @holly_cummins #IBMGarage

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who are we including in our laughter? who are we excluding? @holly_cummins https://www.flickr.com/photos/davefayram/4266804988 #IBMGarage

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“I love the smell of napalm in the morning …. smells like victory.” Bill Kilgore, Apocalypse Now @holly_cummins #IBMGarage

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“I love the smell of napalm in the morning …. smells like victory.” Bill Kilgore, Apocalypse Now Is everyone having fun? @holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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Fun. What could possibly go wrong? @holly_cummins #IBMGarage

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Fun. What could possibly go wrong? @holly_cummins #IBMGarage

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Fun. What could possibly go wrong? 2008: A developer had a lot of fun with Groovy. @holly_cummins #IBMGarage

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Fun. What could possibly go wrong? 2008: A developer had a lot of fun with Groovy. @holly_cummins #IBMGarage

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Fun. What could possibly go wrong? 2008: A developer had a lot of fun with Groovy. 2009: The others who had to maintain the code had less fun. @holly_cummins #IBMGarage

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Enjoy fun. Responsibly. @holly_cummins #IBMGarage

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_ How to achieve fun Warning: This is our context and our experience of fun. Your workplace culture may be different.

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Step 1. Find un-fun things. Get rid of them.

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Step 0. Stop prohibiting fun. Obviously.

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“Please stop sending emails telling people you are sharing cake.” @holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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“If you’re in the office after 5:30, you need to be doing work.” @holly_cummins #IBMGarage

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“Why are you smiling? Work isn’t a place to be happy!” - a prowling project manager @holly_cummins #IBMGarage

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Step 1. Find un-fun things. Get rid of them.

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A process being unfun is a red flag that it’s not adding value. @holly_cummins #IBMGarage

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Step 1. Find un-fun things. Get rid of them. … because they’re probably waste.

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We all hate being told what to do. Usually, because we know it’s wrong. Let people make their own decisions. @holly_cummins #IBMGarage

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@holly_cummins Fun Not-Fun Effective tools Bad tools Programming Meetings Puzzles Mysteries Collaboration Criticism Just doing it Process/Ceremony Learning Repeating Designing Sizing Doing Status reporting Prototyping Hardening Interactions Interruptions Making a difference Being a cog #IBMGarage

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@holly_cummins Fun Not-Fun Effective tools Bad tools Programming Meetings Puzzles Mysteries Collaboration Criticism Just doing it Process/Ceremony Learning Repeating Designing Sizing Doing Status reporting Prototyping Hardening Interactions Interruptions Making a difference Being a cog #IBMGarage

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We can fix these. @holly_cummins Fun Not-Fun Effective tools Bad tools Programming Meetings Puzzles Mysteries Collaboration Criticism Just doing it Process/Ceremony Learning Repeating Designing Sizing Doing Status reporting Prototyping Hardening Interactions Interruptions Making a difference Being a cog #IBMGarage

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We can fix these. Findable documentation Streamlined process Self-generating status MVP @holly_cummins Fun Not-Fun Effective tools Bad tools Programming Meetings Puzzles Mysteries Collaboration Criticism Just doing it Process/Ceremony Learning Repeating Designing Sizing Doing Status reporting Prototyping Hardening Interactions Interruptions Making a difference Being a cog Pair programming #noestimates Automation Protect peace Self-directed teams #IBMGarage

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Protect your coding time from meetings. “I’m sorry, since I’m pairprogramming, I can’t make that meeting.”

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Pair programming @holly_cummins #IBMGarage

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Status for all to see. @holly_cummins http://ibm.biz/bluemixgaragelondon /* Discover. Collaborate. Deploy. */ @karianna

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Status for all to see. Keep stories small, so status is self-reporting. Daily stand-up. Keep it short. @holly_cummins http://ibm.biz/bluemixgaragelondon /* Discover. Collaborate. Deploy. */ @karianna

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#noestimates Estimates are rarely accurate. Why bother?? @holly_cummins http://ibm.biz/bluemixgaragelondon /* Discover. Collaborate. Deploy. */ @karianna

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Testing should not be something we do only at the end. TDD is fun. @holly_cummins http://ibm.biz/bluemixgaragelondon /* Discover. Collaborate. Deploy. */ @karianna

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TDD

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TDD

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Automation Computers don’t expect to have fun (yet). Let them do the tedious tasks. Bonus: Automating stuff is fun (yay!). @holly_cummins With permission of Richard Greenhill and Hugo Elias #IBMGarage

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SRE is a whole discipline dedicated to eliminating toil from ops because toil isn’t worth it. Toil https://www.flickr.com/photos/seat850/3341460975 @holly_cummins #IBMGarage

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“devops helps make our lives humane and win in the marketplace.” -Gene Kim @holly_cummins #IBMGarage

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continuous integration should feel easy and fun @holly_cummins #IBMGarage

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continuous integration should feel stuff easy and fun @holly_cummins #IBMGarage

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continuous integration should feel stuff easy and fun if it doesn’t, maybe you’re doing it wrong? @holly_cummins #IBMGarage

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Step 2: Add fun

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Your brain needs breaks. Breaks with exercise are even better @holly_cummins http://ibm.biz/bluemixgaragelondon /* Discover. Collaborate. Deploy. */ @karianna

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Your brain needs breaks. Breaks with exercise are even better @holly_cummins http://ibm.biz/bluemixgaragelondon /* Discover. Collaborate. Deploy. */ @karianna

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Can our job be fun? @holly_cummins #IBMGarage

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Games a winner and rules Work a goal Play flexible for its own sake Puzzle a goal and rules Exploration focussed investigation @holly_cummins #IBMGarage

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Games a winner and rules Work a goal Play flexible for its own sake Puzzle a goal and rules Exploration focussed investigation @holly_cummins #IBMGarage

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gamification @holly_cummins #IBMGarage

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(management loves) gamification @holly_cummins #IBMGarage

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The Fun Theory “something as simple as fun is the easiest way to change people’s behaviour for the better” @holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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TDD

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@holly_cummins #IBMGarage

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Build gamification @holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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7186 new lines of coverage @holly_cummins #IBMGarage

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7186 new lines of coverage 1000 new tests added @holly_cummins #IBMGarage

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7186 new lines of coverage 1000 new tests added 230 issues fixed @holly_cummins #IBMGarage

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7186 new lines of coverage 1000 new tests added 230 issues fixed 10 years of tech debt resolved @holly_cummins #IBMGarage

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7186 new lines of coverage 1000 new tests added 230 issues fixed 10 years of tech debt resolved @holly_cummins #IBMGarage

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7186 new lines of coverage 1000 new tests added 230 issues fixed 10 years of tech debt resolved @holly_cummins #IBMGarage

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what dazzling reward achieved that? @holly_cummins #IBMGarage

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what dazzling reward achieved that? @holly_cummins #IBMGarage

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what dazzling reward achieved that? 1 free lunch ➡ 230 issues fixed @holly_cummins #IBMGarage

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metrics matter @holly_cummins #IBMGarage

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remember, you get what you measure @holly_cummins #IBMGarage

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gamification is so motivating it will drive people do the wrong thing @holly_cummins #IBMGarage

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employees are not stupid they may notice they’ve been gamed @holly_cummins #IBMGarage

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Play Children learn through play. Adults do too. @holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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Playfulness @holly_cummins #IBMGarage

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Quirkiness @holly_cummins #IBMGarage

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Easter Eggs @holly_cummins https://www.flickr.com/photos/30478819@N08/47142913712 #IBMGarage

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@holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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boredpanda.com/404 @holly_cummins #IBMGarage

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How do a production-train slack-integration nicely: @holly_cummins #IBMGarage

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Feedback matters. @holly_cummins #IBMGarage

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_ Failing at Fun

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31% of us dislike teambuilding activities. http://www.successfulmeetings.com/Strategy/Meeting-Strategies/When-Teambuilding-Fails/ @holly_cummins #IBMGarage

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fun is not a formula @holly_cummins #IBMGarage

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fun may wear out @holly_cummins #IBMGarage

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some people like evening socialising, some people hate it @holly_cummins #IBMGarage

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how do you know you’re having fun if you’re not measuring it? @holly_cummins #IBMGarage

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How to ruin an office party? Take attendance. @holly_cummins #IBMGarage

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Failing at Fun Forgetting to fix the other stuff. @holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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A layer of fun @holly_cummins #IBMGarage

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A layer of fun … on top of a terrible workspace … @holly_cummins #IBMGarage

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A layer of fun … on top of a terrible workspace … is still terrible. @holly_cummins #IBMGarage

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@holly_cummins photo by Marco Verch, https://www.flickr.com/photos/30478819@N08/45481817492 #IBMGarage

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my least fun project: @holly_cummins photo by Marco Verch, https://www.flickr.com/photos/30478819@N08/45481817492 #IBMGarage

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my least fun project: agile coaches @holly_cummins photo by Marco Verch, https://www.flickr.com/photos/30478819@N08/45481817492 #IBMGarage

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my least fun project: agile coaches games @holly_cummins photo by Marco Verch, https://www.flickr.com/photos/30478819@N08/45481817492 #IBMGarage

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my least fun project: agile coaches games laminated architecture diagrams @holly_cummins photo by Marco Verch, https://www.flickr.com/photos/30478819@N08/45481817492 #IBMGarage

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my least fun project: agile coaches games laminated architecture diagrams 1000 row requirement spreadsheets @holly_cummins photo by Marco Verch, https://www.flickr.com/photos/30478819@N08/45481817492 #IBMGarage

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What if you got paid to do something other people would pay to do? @holly_cummins #IBMGarage

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@holly_cummins #IBMGarage

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No, not the best job in the world. @holly_cummins #IBMGarage

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_

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_ Fun is important. Recap on achieving fun: 1. Get rid of un-fun things 2. Add fun things Doing 2. without 1. is going to fail.

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Austin Copenhagen Dubai London Madrid Questions? Melbourne Munich New York Holly Cummins IBM Garage @holly_cummins Nice Raleigh San Francisco São Paulo Singapore Tokyo Toronto