Smart Home For Everyone

A presentation at UX India 2017 in November 2017 in Bengaluru, Karnataka, India by Kevin Cannon

Slide 1

Slide 1

Smart home for your mom DESIGNING CONNECTED PRODUCTS FOR THE MESSY REALITY OF OUR LIVES KEVIN CANNON @MULTIKEV

Slide 2

Slide 2

Kevin Cannon Interaction designer at frog design @multikev 2

Slide 3

Slide 3

KEVIN CANNON

Slide 4

Slide 4

Slide 5

Slide 5

Slide 6

Slide 6

Slide 7

Slide 7

😥

Slide 8

Slide 8

“Not the worst use for the Internet of Things — but probably not the best, either.” — THE VE RGE 🤔

Slide 9

Slide 9

“Only one product line. Not many features. And a blueprint for every smart home company out there.” — WI RE D MAGA ZI NE 😍

Slide 10

Slide 10

  1. Why smart home isn’t mainstream 2. Why it’s hard to design for 3. What it will take to make it mainstream

Slide 11

Slide 11

Smart home isn’t mainstream

Slide 12

Slide 12

Slide 13

Slide 13

2 reasons 1. Not solving real problems 2. Not delivering on it’s promise

Slide 14

Slide 14

PROBLEMS PEOPLE HAVE IN THEIR LIVES PROBLEMS SMART HOME ACTUALLY SOLVE

Slide 15

Slide 15

http://www.adweek.com/brand-marketing/meet-smalt-the-ridiculous-smart-salt-shaker-that-has-mood-lighting-and-streams-music/

Slide 16

Slide 16

Slide 17

Slide 17

  1. Not delivering on it’s promise

Slide 18

Slide 18

Slide 19

Slide 19

Slide 20

Slide 20

https://www.amazon.com/forum/-/Tx248MWBWL2743Q/ref=ask_ql_ql_al_hza?asin=B01J24C0TI

Slide 21

Slide 21

We’ve been here before

Slide 22

Slide 22

https://www.youtube.com/watch?v=Ny8-G8EoWOw

Slide 23

Slide 23

23

Slide 24

Slide 24

“We don’t expect internet-like glitches from the real world.” — CLAIRE ROWLAND https://uxmag.com/articles/whats-different-about-user-experience-design-for-the-internet-of-things

Slide 25

Slide 25

How can you approach things differently?

Slide 26

Slide 26

Regular light Smart light • G ET UP • F LI CK SW ITC H • SI T D OW N • • • • • • • FIND PH O NE U NLO C K P HO NE FIND AP P O P EN APP NAV IGAT E TO L IGH T T U RN L IGH T O N PU T P HO NE AWAY

Slide 27

Slide 27

“Feature-free as they may be, most conventional home products just work” — GIZMODO https://gizmodo.com/why-is-my-smart-home-so-fucking-dumb-1684949715

Slide 28

Slide 28

Our competition is not other smart lighting products, our competition is the normal light bulb.

Slide 29

Slide 29

Technology down Home up

Slide 30

Slide 30

Smart home without the smartphone

Slide 31

Slide 31

TEMPERATURE BRIGHTNESS

Slide 32

Slide 32

Design for the whole family PURCHASER INSTAL LER US ER

Slide 33

Slide 33

Design for the whole family

Slide 34

Slide 34

What makes it hard to design for?

Slide 35

Slide 35

  1. The technology is fundamentally different

Slide 36

Slide 36

Typical Tech IOT Tech FAST CPU MEMORY ALWAYS ON ALWAYS CO NN ECT ED RESPO NSI VE SLOW CPU LI TTLE MEM ORY BATTERY SOM ETI MES CONNECT ED HI GH LATENCY

Slide 37

Slide 37

APP DATABASE

Slide 38

Slide 38

BULB REMOTE APP GATEWAY BULB

Slide 39

Slide 39

https://www.oreilly.com/learning/whats-different-about-user-experience-design-for-the-internet-of-things

Slide 40

Slide 40

Technology is our material

Slide 41

Slide 41

  1. Data is not reliable

Slide 42

Slide 42

ACTI ON REACTION THIRD STATE

Slide 43

Slide 43

Approach A: Block until action is completed SENDING COMMAND, PLEASE WAIT.

Slide 44

Slide 44

Approach B: Show status until action is completed

Slide 45

Slide 45

Approach C: Assume everything is ok (and fix it later if not)

Slide 46

Slide 46

  1. You can’t rely on existing patterns

Slide 47

Slide 47

Slide 48

Slide 48

What will it take to become mainstream?

Slide 49

Slide 49

Consider the total value proposition.

Slide 50

Slide 50

Consider the total value proposition.

  • 😀 💵 😤

Slide 51

Slide 51

  • 😀 💵 😤

Slide 52

Slide 52

Smart home

  • 😀 💵 😤

Slide 53

Slide 53

What we tried to do

  • 😀 💵 😤

Slide 54

Slide 54

Slide 55

Slide 55

  1. Find value and maximise it

Slide 56

Slide 56

  1. Focus on taking the pain out of the product

Slide 57

Slide 57

  1. We need to get better at designing complex systems

Slide 58

Slide 58

@MULTIKEV Thank you.