A presentation at UX India 2017 in
November 2017 in
Bengaluru, Karnataka, India by
Smart home for your mom DESIGNING CONNECTED PRODUCTS FOR THE MESSY REALITY OF OUR LIVES
KEVIN CANNON @MULTIKEV
Kevin Cannon Interaction designer at frog design @multikev
“Not the worst use for the Internet of Things — but probably not the best, either.” — THE VE RGE
“Only one product line. Not many features. And a blueprint for every smart home company out there.” — WI RE D MAGA ZI NE
Smart home isn’t mainstream
2 reasons 1. Not solving real problems 2. Not delivering on it’s promise
PROBLEMS PEOPLE HAVE IN THEIR LIVES
PROBLEMS SMART HOME ACTUALLY SOLVE
We’ve been here before
“We don’t expect internet-like glitches from the real world.” — CLAIRE ROWLAND
How can you approach things differently?
• G ET UP • F LI CK SW ITC H • SI T D OW N
• • • • • • •
FIND PH O NE U NLO C K P HO NE FIND AP P O P EN APP NAV IGAT E TO L IGH T T U RN L IGH T O N PU T P HO NE AWAY
“Feature-free as they may be, most conventional home products just work” — GIZMODO
Our competition is not other smart lighting products, our competition is the normal light bulb.
Smart home without the smartphone
Design for the whole family PURCHASER
Design for the whole family
What makes it hard to design for?
FAST CPU MEMORY ALWAYS ON ALWAYS CO NN ECT ED RESPO NSI VE
SLOW CPU LI TTLE MEM ORY BATTERY SOM ETI MES CONNECT ED HI GH LATENCY
Technology is our material
REACTION THIRD STATE
Approach A: Block until action is completed
SENDING COMMAND, PLEASE WAIT.
Approach B: Show status until action is completed
Approach C: Assume everything is ok (and fix it later if not)
What will it take to become mainstream?
Consider the total value proposition.
😀 💵 😤
What we tried to do
View Smart Home For Everyone on Notist.
I discuss why smart home isn’t mainstream yet, why it’s hard to design for, and what it’ll take to cross the chasm into mainstream.
The following resources were mentioned during the presentation or are useful additional information.