A presentation at UX India 2017 in in Bengaluru, Karnataka, India by Kevin Cannon
Smart home for your mom DESIGNING CONNECTED PRODUCTS FOR THE MESSY REALITY OF OUR LIVES KEVIN CANNON @MULTIKEV
Kevin Cannon Interaction designer at frog design @multikev 2
KEVIN CANNON
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“Not the worst use for the Internet of Things — but probably not the best, either.” — THE VE RGE 🤔
“Only one product line. Not many features. And a blueprint for every smart home company out there.” — WI RE D MAGA ZI NE 😍
Smart home isn’t mainstream
2 reasons 1. Not solving real problems 2. Not delivering on it’s promise
PROBLEMS PEOPLE HAVE IN THEIR LIVES PROBLEMS SMART HOME ACTUALLY SOLVE
http://www.adweek.com/brand-marketing/meet-smalt-the-ridiculous-smart-salt-shaker-that-has-mood-lighting-and-streams-music/
https://www.amazon.com/forum/-/Tx248MWBWL2743Q/ref=ask_ql_ql_al_hza?asin=B01J24C0TI
We’ve been here before
https://www.youtube.com/watch?v=Ny8-G8EoWOw
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“We don’t expect internet-like glitches from the real world.” — CLAIRE ROWLAND https://uxmag.com/articles/whats-different-about-user-experience-design-for-the-internet-of-things
How can you approach things differently?
Regular light Smart light • G ET UP • F LI CK SW ITC H • SI T D OW N • • • • • • • FIND PH O NE U NLO C K P HO NE FIND AP P O P EN APP NAV IGAT E TO L IGH T T U RN L IGH T O N PU T P HO NE AWAY
“Feature-free as they may be, most conventional home products just work” — GIZMODO https://gizmodo.com/why-is-my-smart-home-so-fucking-dumb-1684949715
Our competition is not other smart lighting products, our competition is the normal light bulb.
Technology down Home up
Smart home without the smartphone
TEMPERATURE BRIGHTNESS
Design for the whole family PURCHASER INSTAL LER US ER
Design for the whole family
What makes it hard to design for?
Typical Tech IOT Tech FAST CPU MEMORY ALWAYS ON ALWAYS CO NN ECT ED RESPO NSI VE SLOW CPU LI TTLE MEM ORY BATTERY SOM ETI MES CONNECT ED HI GH LATENCY
APP DATABASE
BULB REMOTE APP GATEWAY BULB
https://www.oreilly.com/learning/whats-different-about-user-experience-design-for-the-internet-of-things
Technology is our material
ACTI ON REACTION THIRD STATE
Approach A: Block until action is completed SENDING COMMAND, PLEASE WAIT.
Approach B: Show status until action is completed
Approach C: Assume everything is ok (and fix it later if not)
What will it take to become mainstream?
Consider the total value proposition.
Consider the total value proposition.
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Smart home
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What we tried to do
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@MULTIKEV Thank you.
I discuss why smart home isn’t mainstream yet, why it’s hard to design for, and what it’ll take to cross the chasm into mainstream.
The following resources were mentioned during the presentation or are useful additional information.
for free. You
can too.