911/EmComm SME, Certified Emergency Number Professional (ENP), PoliSci/Disaster & Emergency Management MPA, Author, Speaker, Founder/Editor of EmComm Brief, Founder of Dispatch Institute, WordPress Developer and Digital Media Mayhem-er at Clio Web Media.
The continuing implementation of NG9-1-1 will result in significant impacts on PSAPs and its Telecommunicators. This evolution requires us to examine the role that the Telecommunicator plays, the perceptions of job duties including its classification, the varied job titles, responsibilities, and compensation.
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