9-1-1 Call Processing - The New ANSI Standard

A presentation at NENA National Conference 2018 in in Nashville, TN, USA by Lisa Dodson

One of NENA’s first ANSI standards, the 9-1-1 Call Processing standard provides updates to required 9-1-1 call processing procedures and metrics. The scope of the new ANSI standard is presented with an emphasis on how PSAPs should adapt their local policies to meet the new standard.