From my keynote presentation at the 2017 Vancouver UX Awards.
Designers are keen to design products & services, customer, citizen and employee experiences that have sustained impact. To do so, we must not only shape services and experiences, but also shape the organizations that deliver them.
We need to evolve how we work, if we want our designs to have a sustained impact, focusing on:
The following tools were shared during my 2017 Vancouver UX Awards presentation.