Quintessence is a Developer/DevOps Advocate at PagerDuty, where she brings over a decade of experience breaking and fixing things in IT. At PagerDuty, she uses her cloud engineering background to focus on the cultural transformation, tooling, and best practices for DevOps. Outside of work, she mentors underrepresented groups to help them start sustainable careers in technology. She also has a cat and an aquarium with two maroon clown fish and a mantis shrimp, of The Oatmeal fame.
Reactive work is a massive time and value sink, but unfortunately existing gaps in team structure and/or metrics don’t capture “what’s missing”. For example, how do you track calls not placed, outages that never occurred? Traditional structures and metrics don’t necessarily capture this shift, yet everyone benefits from a better user experience - i.e. the unplaced call or outage. In this talk I’m going to discuss:
