Quintessence, also known as Q or Quinn, is a Technical Evangelist for AppDynamics and has spoken at several conferences and been a guest on multiple podcasts. Outside of work, she is a leader and co-founder for Inclusive Tech Buffalo, an initiative that helps underrepresented groups start careers in tech through workshops, classes, and mentorship.
Reactive work is a massive time and value sink, but unfortunately existing gaps in team structure and/or metrics don’t capture “what’s missing”. For example, how do you track calls not placed, outages that never occurred? Traditional structures and metrics don’t necessarily capture this shift, yet everyone benefits from a better user experience - i.e. the unplaced call or outage. In this talk I’m going to discuss:
