Sensory Friendly Monitoring: Keeping the Noise Down

A presentation at SPOTCon in March 2021 in by Quintessence Anx

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Sensory Friendly Monitoring Keep the Noise Down Quintessence Anx Developer Advocate

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Head’s up: Mute your Echo devices in listening range, or use 🎧 QuintessenceAnx

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When we try to know everything… QuintessenceAnx

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QuintessenceAnx

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Too much noise can QuintessenceAnx

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Bury important / high SEV alerts in a sea of low priority notifications QuintessenceAnx

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…causing teams to mute individual notifications or their sources. QuintessenceAnx

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The result? QuintessenceAnx

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The people who needed to be notified, won’t be. QuintessenceAnx

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Meanwhile, when we turn the dial back too far… QuintessenceAnx

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QuintessenceAnx

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Let’s find a happy medium. All alerts are fictional. QuintessenceAnx

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Consider: the cost of noise QuintessenceAnx

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Your brain on alerts QuintessenceAnx

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Time cost: ~25 minutes QuintessenceAnx

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Quality Cost QuintessenceAnx

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Multitasking Cost QuintessenceAnx

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How to reduce the noise? QuintessenceAnx

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Be aware, not overwhelmed. QuintessenceAnx

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Determine the sources of noise QuintessenceAnx

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Categorize the types of noise QuintessenceAnx

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Channel the noise into a productive flow QuintessenceAnx

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Create a routine to clear the clutter. QuintessenceAnx

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Be aware, not overwhelmed • Determine the sources of noise • Categorize the types of noise • Channel the noise into a productive workflow • Create a routine to clear the clutter QuintessenceAnx

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Sources of noise QuintessenceAnx

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Wait, I need to be aware of myself? All alerts are fictional. QuintessenceAnx

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How often do you… • …check your email? • …check your social media? • …check your text messages? • …check your Apple/Google messages? • …the list goes on. All alerts are fictional. QuintessenceAnx

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Head’s up: Mute your Echo devices in listening range, or use 🎧 QuintessenceAnx

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Communication & Boundaries QuintessenceAnx

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Set times to focus on work and mute non-critical alerts. QuintessenceAnx

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This includes messages from friends & family QuintessenceAnx

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Define “relevant emergency” QuintessenceAnx

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Set reasonable expectations for yourself and others. QuintessenceAnx

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Communication & Boundaries • Set times to focus on work and mute non-critical alerts. • This includes messages from friends & family • Define “relevant emergency” • Set reasonable expectations for yourself and others. QuintessenceAnx

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And what about external sources of noise? QuintessenceAnx

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Categorize your noise QuintessenceAnx

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False positives QuintessenceAnx

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False negatives QuintessenceAnx

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Fragility QuintessenceAnx

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Frequency (fix it) QuintessenceAnx

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Noise Categories • False positives • False negatives • Fragility • Frequency QuintessenceAnx

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Save time: create your noise flow QuintessenceAnx

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What needs to be known QuintessenceAnx

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Who needs to know it QuintessenceAnx

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How soon should they know QuintessenceAnx

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How should they be notified QuintessenceAnx

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Noise Flow • What needs to be known • Who needs to know it • How soon should they know • How should they be notified QuintessenceAnx

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Re-Evaluate Redundancy How to add a little complexity to stop a vacuum a.k.a. A bad day in ChatOps QuintessenceAnx

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Resilient noise builds trust QuintessenceAnx

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How reliable are your tools and services? QuintessenceAnx

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How much notification duplication is needed? QuintessenceAnx

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Can you switch alert endpoints in the event of a service outage? QuintessenceAnx

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Do you regularly evaluate the reliability of your services (internal and external)? QuintessenceAnx

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Reliability & Redundancy • How reliable are your tools and services? • How much notification duplication is needed? • Can you switch alert endpoints in the event of a service outage? • Do you regularly evaluate the reliability of your services (internal and external)? QuintessenceAnx

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Keep alerts relevant: Sprint Cleaning QuintessenceAnx

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For every alert triggered, ask: QuintessenceAnx

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Was the notification needed? QuintessenceAnx

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How was the incident resolved? QuintessenceAnx

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Can the solution be automated? QuintessenceAnx

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Is the solution permanent? QuintessenceAnx

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How urgently was a solution needed? QuintessenceAnx

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For every alert triggered, ask • Was the notification needed? • How was the incident resolved? • Can the solution be automated? • Is the solution permanent? • How urgently is the solution needed? QuintessenceAnx

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Slides & Additional Resources on Notist https://noti.st/quintessence QuintessenceAnx

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Thank you! Quintessence Anx Developer Advocate 🥑 @ https://noti.st/quintessence