Prevent Heroism: How to Work Today to Reduce Work Tomorrow

A presentation at DevOps Days oNLine in June 2021 in Amsterdam, Netherlands by Quintessence Anx

Slide 1

Slide 1

Prevent Heroism How to Work Today to Reduce Work Tomorrow Quintessence Anx Developer Advocate

Slide 2

Slide 2

Inspiration for the talk QuintessenceAnx

Slide 3

Slide 3

QuintessenceAnx

Slide 4

Slide 4

QuintessenceAnx

Slide 5

Slide 5

QuintessenceAnx

Slide 6

Slide 6

QuintessenceAnx

Slide 7

Slide 7

QuintessenceAnx

Slide 8

Slide 8

QuintessenceAnx

Slide 9

Slide 9

Defining Upstream QuintessenceAnx

Slide 10

Slide 10

Upstream work is the proactive and preventative work that reduces the need for reactive, or downstream, work. QuintessenceAnx

Slide 11

Slide 11

What does this look like for us? QuintessenceAnx

Slide 12

Slide 12

Falling Downstream: The Angry SysAdmin QuintessenceAnx

Slide 13

Slide 13

Has a lot of problems QuintessenceAnx

Slide 14

Slide 14

Highly skilled QuintessenceAnx

Slide 15

Slide 15

Asked Questions QuintessenceAnx

Slide 16

Slide 16

Works Overtime QuintessenceAnx

Slide 17

Slide 17

Customers want to meet them QuintessenceAnx

Slide 18

Slide 18

Internal people want to meet them, too QuintessenceAnx

Slide 19

Slide 19

Basically Brent QuintessenceAnx

Slide 20

Slide 20

Result? QuintessenceAnx

Slide 21

Slide 21

Stress – and a lot of it QuintessenceAnx

Slide 22

Slide 22

Impact* of that stress?

  • Background: Shoemaker-Levy 9 + Jupiter QuintessenceAnx

Slide 23

Slide 23

Current Events QuintessenceAnx

Slide 24

Slide 24

Anger, Resentment, etc. QuintessenceAnx

Slide 25

Slide 25

Strained Relationships QuintessenceAnx

Slide 26

Slide 26

Time Management QuintessenceAnx

Slide 27

Slide 27

Lack of Focus QuintessenceAnx

Slide 28

Slide 28

Allostatic Load QuintessenceAnx

Slide 29

Slide 29

Beyond Brent-A-Like: Business Implications QuintessenceAnx

Slide 30

Slide 30

Diminishing Returns QuintessenceAnx

Slide 31

Slide 31

Turnover QuintessenceAnx

Slide 32

Slide 32

Reputation QuintessenceAnx

Slide 33

Slide 33

Financial Performance QuintessenceAnx

Slide 34

Slide 34

Done, but not. QuintessenceAnx

Slide 35

Slide 35

No silos, no vacuums QuintessenceAnx

Slide 36

Slide 36

Shift Left, Right, Front and Center QuintessenceAnx

Slide 37

Slide 37

QuintessenceAnx

Slide 38

Slide 38

Brainstorm the work QuintessenceAnx

Slide 39

Slide 39

Determine which “stream” QuintessenceAnx

Slide 40

Slide 40

Look for patterns QuintessenceAnx

Slide 41

Slide 41

Switch to upstream mode QuintessenceAnx

Slide 42

Slide 42

Short Term Long term Permanent Temporary QuintessenceAnx

Slide 43

Slide 43

Plan & Prioritize QuintessenceAnx

Slide 44

Slide 44

Do it ✔ QuintessenceAnx

Slide 45

Slide 45

Iterate QuintessenceAnx

Slide 46

Slide 46

QuintessenceAnx

Slide 47

Slide 47

QuintessenceAnx

Slide 48

Slide 48

But wait! How do I measure things? QuintessenceAnx

Slide 49

Slide 49

Metrics, metrics, metrics QuintessenceAnx

Slide 50

Slide 50

Now that you’re semantically saturated… QuintessenceAnx

Slide 51

Slide 51

How do you measure upstream work? QuintessenceAnx

Slide 52

Slide 52

Things to keep in mind: QuintessenceAnx

Slide 53

Slide 53

Understand your needs QuintessenceAnx

Slide 54

Slide 54

Learn how to measure them QuintessenceAnx

Slide 55

Slide 55

Establish baselines QuintessenceAnx

Slide 56

Slide 56

Know your capacity QuintessenceAnx

Slide 57

Slide 57

Track your rate of change QuintessenceAnx

Slide 58

Slide 58

Set your goals QuintessenceAnx

Slide 59

Slide 59

Iterate QuintessenceAnx

Slide 60

Slide 60

Use (some of) the same metrics, new perspective and application QuintessenceAnx

Slide 61

Slide 61

Some example metrics to get started QuintessenceAnx

Slide 62

Slide 62

Some Metrical Thoughts Service Level Agreement Compliance Change Failure Rate Question Volume Slack Keyword Mentions Unplanned Work Rate QuintessenceAnx

Slide 63

Slide 63

Service Level Agreement Compliance QuintessenceAnx

Slide 64

Slide 64

Change Failure Rate QuintessenceAnx

Slide 65

Slide 65

Question Volume QuintessenceAnx

Slide 66

Slide 66

Slack / Community Keyword Mentions QuintessenceAnx

Slide 67

Slide 67

Unplanned Work Rate QuintessenceAnx

Slide 68

Slide 68

Crash Course of this Crash Course QuintessenceAnx

Slide 69

Slide 69

Upstream work is proactive, preventative work. QuintessenceAnx

Slide 70

Slide 70

Downstream work is reactive work. QuintessenceAnx

Slide 71

Slide 71

Upstream work reduces stress and its extended impact. QuintessenceAnx

Slide 72

Slide 72

To shift, categorize your downstream work and reduce it. QuintessenceAnx

Slide 73

Slide 73

Know what you need to ask and why. QuintessenceAnx

Slide 74

Slide 74

Define success, quantify with metrics. QuintessenceAnx

Slide 75

Slide 75

Slides & Additional Resources on Notist https://noti.st/quintessence QuintessenceAnx

Slide 76

Slide 76

Thank you! Quintessence Anx Developer Advocate ! @ https://noti.st/quintessence