A presentation at Tech4Good Brighton in in Brighton, UK by Richard Rutter
#Tech4GoodBTN The hitch-hiker’s guide to human-centred design Tech4Good, Brighton 3 December 2018 Richard Rutter Cofounder, Clearleft
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"Pain is inevitable. Suffering is optional." 7
The question protocol
The Question Protocol 1. Why do you need this information? 2. Who will use the information, and what decision will be made or action taken based on the information collected? 6. What happens if the information goes out of date? 7. Can a customer update their submitted information? Should they be able to? 3. How will you validate the information that is submitted? 8. Are you allowed (legally and ethically) to collect this information? 4. What happens if the submitted information is false or made up? 9. How is it shared? With whom? What are the privacy implications? 5. What’s the impact of the information not being submitted? 10. How securely does it need to be stored?
The Question Protocol Is the question really necessary? 16
The Question Protocol: costs 1. An impairment to accurate completion of the process 2. Collecting, storing and processing any additional information 3. Handling situations where the information is missing, false or inconsistent. 17
Champions grease the wheels of change. They are obstacle clearers, problem insulators and praise singers.
Help your champion: Get the design message across Tell a convincing story Look good
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As design culture improves, the depth of thinking changes. Design culture Design thinking Design doing
Impact Impact of design increases exponentially as design thinking becomes ingrained. Design doing Design thinking Design culture
#Tech4GoodBTN Richard Rutter rich@clearleft.com @clearleft Tech4Good, Brighton 3 December 2018 Richard Rutter Cofounder, Clearleft
Practical approaches to human-centred service design.
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