“Prototype” vs “Prototype” - Breaking Down and Rebuilding Our Understanding of What We Do

A presentation at DesignOps Summit in October 2019 in New York, NY, USA by Saara Kamppari-Miller

Slide 1

Slide 1

"Prototype" vs "Prototype"

Breaking down and rebuilding our understanding of what we do.

Saara Kamppari-Miller User Experience Design Leader at Intel @DesignerGeeking

Slide 2

Slide 2

“That’s not a prototype”

Slide 3

Slide 3

Defending Words vs Discussing Work

Slide 4

Slide 4

PAIN POINT

Slide 5

Slide 5

IDENTITY CRISIS PAIN POINT COMMUNICATION PAIN POINT

Slide 6

Slide 6

Slide 7

Slide 7

Industrial Design Re-org! User Experience

Slide 8

Slide 8

Experience Centered Design Team

UX Research & UX Design & Industrial Design & Product Design

Slide 9

Slide 9

Slide 10

Slide 10

Designers UX-ers

Slide 11

Slide 11

Pigeon Holed.

Slide 12

Slide 12

Misunderstood.

Slide 13

Slide 13

Frustrated.

Slide 14

Slide 14

Forget about the labels, we need to hit the ground running.

Slide 15

Slide 15

Ignore the pain, Forget about the labels, we need to hit the ground running.

Slide 16

Slide 16

Words Matter

Slide 17

Slide 17

Words = Mental Model

Slide 18

Slide 18

Words = Process

Slide 19

Slide 19

Words = Values

Slide 20

Slide 20

Two Options

  1. Complain about it.
  2. Do something about it.

Slide 21

Slide 21

Break down and rebuild our understanding of what we do.

Slide 22

Slide 22

Team Exercise Affinity Diagram of What We Do

Slide 23

Slide 23

Slide 24

Slide 24

Slide 25

Slide 25

Slide 26

Slide 26

“I took a photo, because the team is all facing in the same direction working together.”

Slide 27

Slide 27

Slide 28

Slide 28

Affinity Diagram = Object of Discourse

Slide 29

Slide 29

Digitized & re-ordered Affinity Diagram = DesignOps User Data

Slide 30

Slide 30

Team Framework

Slide 31

Slide 31

Follow Up Question: How do we assess the skills on our team?

Slide 32

Slide 32

from Team Exercise to Individual Reflection

Slide 33

Slide 33

Slide 34

Slide 34

Slide 35

Slide 35

Slide 36

Slide 36

Slide 37

Slide 37

Slide 38

Slide 38

Slide 39

Slide 39

Slide 40

Slide 40

Slide 41

Slide 41

Slide 42

Slide 42

Slide 43

Slide 43

G N I N R WA y D d n a ata C

Slide 44

Slide 44

It’s not about the diagram. It’s about the dialog.

Slide 45

Slide 45

Why did this work?

Slide 46

Slide 46

We broke down and rebuilt our understanding of what we do. Together. From the bottom up.

Slide 47

Slide 47

  1. Words matter. Don’t ignore the pain.
  2. Make the intangible tangible.
  3. It’s not about the diagram, it’s about the dialog.