A presentation at DesignOps Summit in in New York, NY, USA by Saara Kamppari-Miller
Breaking down and rebuilding our understanding of what we do.
Saara Kamppari-Miller User Experience Design Leader at Intel @DesignerGeeking
“That’s not a prototype”
Defending Words vs Discussing Work
PAIN POINT
IDENTITY CRISIS PAIN POINT COMMUNICATION PAIN POINT
Industrial Design Re-org! User Experience
UX Research & UX Design & Industrial Design & Product Design
Designers UX-ers
Pigeon Holed.
Misunderstood.
Frustrated.
Forget about the labels, we need to hit the ground running.
Ignore the pain, Forget about the labels, we need to hit the ground running.
Words Matter
Words = Mental Model
Words = Process
Words = Values
Two Options
Break down and rebuild our understanding of what we do.
Team Exercise Affinity Diagram of What We Do
“I took a photo, because the team is all facing in the same direction working together.”
Affinity Diagram = Object of Discourse
Digitized & re-ordered Affinity Diagram = DesignOps User Data
Team Framework
Follow Up Question: How do we assess the skills on our team?
from Team Exercise to Individual Reflection
G N I N R WA y D d n a ata C
It’s not about the diagram. It’s about the dialog.
Why did this work?
We broke down and rebuilt our understanding of what we do. Together. From the bottom up.
Re-orgs are inevitable, where the first pain point people encounter is terminology clash. It may feel trite to discuss labels when there are bigger issues to tackle, except that words matter. Words represent processes, methodologies, philosophies, and our values. In this talk I’ll share our story of two multi-disciplinary design teams merging into one. Our pain points, and the exercises we used to break down barriers and create a new team framework for talking with each other about what we really do. Learn how to lead your team from affinity diagram to building a bespoke skills wheel self-assessment.
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